Property customer service plan for the second half of the year

Time flies by like a fleeting moment. New opportunities and challenges await us ahead. Let us learn to write plans together. What kind of plan is a good plan? Below is the schedule for the second half of the property management staff that I have carefully compiled for you. I hope it will be helpful to you.

Property Staff Plan for the Second Half of the Year Part 1

Looking back on the work in the first half of the year, we encountered many difficulties. When facing these difficulties, we also It shows that we are not very predictable about emergencies and do not pay enough attention to details when dealing with specific matters. The work requirements in the second half of the year and beyond will be higher and more difficult, which will put forward new and higher requirements for our work. We must face reality and admit difficulties, but we are not afraid of them. We will rise to the challenge and do a good job. Specifically, it is necessary to achieve "three reinventions", "two major improvements", and finally achieve "three aspects of satisfaction". That is: to innovate again in terms of ideas, work quality, and work methods; to greatly improve work performance and self-image; and finally to satisfy company leaders, owners, and employees. . In the future work, we will carefully sum up the experience and lessons, find the reasons from ourselves, strengthen the construction of the management team and employee team, continuously improve the management level and employee quality, and build the property department team into a team with strong comprehensive capabilities and high management Excellent team at a high level.

In 20__, with the care and support of leaders at all levels of the provincial branch and all colleagues, the Central Branch Company completed the preparatory work and successfully opened for business. It also achieved good results in business development. Occupied a certain market share and successfully completed various task indicators assigned by the provincial company. On this basis, the company summarized the work experience in 20__ and combined with the actual situation of the region, formulated the following work plan:

1. Strengthen industry management work and build a high-quality and standardized underwriting service system. Underwriting is the source of an insurance company's operations, an important basis for risk management and benefit realization, and the basic guarantee for the survival of an insurance company. Therefore, in 20__, the company will pay close attention to business management work and improve risk management and control capabilities.

1. Review underwriting business in a timely manner, use risk management technology and pricing system to control underwriting risks, determine underwriting rates, and ensure underwriting quality. Conduct a preliminary review of the business that is intended to be underwritten beyond the company's authority and submit the opinions for approval after signing to ensure strict underwriting of such business.

2. Strengthen the management of the information technology department, improve the processing platform for various types of insurance business, establish a complete basic underwriting database through the construction and use of electronic underwriting business processing systems, and prepare relevant reports and underwriting analyze. At the same time, we conduct market research and regularly prepare medium and long-term business plans.

3. Establish and improve the risk assessment system for major subject business and special risk business to ensure reasonable control of risks. At the same time, according to the risk situation of the business, implement relevant reinsurance or reinsurance management regulations to ensure reasonable diversification of underwriting risks. .

4. Strengthen underwriting and underwriting standards, strictly implement terms and rate systems, master the operation of the new core business system, and conduct comprehensive and systematic training for underwriting and underwriting personnel affiliated with the Central Branch. To improve their comprehensive business skills and quality and provide a good guarantee for the company's business development.

2. Improve the quality of customer service and build a first-class customer service platform.

With the increasing number of competition entities in the insurance market, various insurance companies have intensified their competition for market business. However, what insurance companies operate is not a tangible product, but a way to avoid risks or risks. Investment services, therefore, it is extremely important to build a high-quality customer service platform. When service has become the core content, incorporated into the values ??of insurance companies, and become the core competition, customer service work becomes a service culture with a unique concept.

After 20__ years of hard work, our company has occupied a certain share of the market and also has a large customer base. With the continuous development of business, the importance of customer service will be particularly prominent. Therefore, Zhongzhi is In 20__, customer service work will be strictly standardized and a first-class customer service management platform will be used and implemented.

1. Establish and improve the voice service system, increase the publicity of the hotline, and promote the hotline to the society in various forms, so that many customers can fully understand the powerful support functions of the company's voice service system, so as to improve themselves market competitiveness and maximize customer satisfaction.

2. Strengthen the training of customer service personnel, improve the comprehensive skills and quality of customer service personnel, strictly adhere to the service tenet of "enthusiastic, thoughtful, high-quality, and efficient", adhere to the principle of "active, rapid, accurate, and reasonable", and strictly In accordance with the provisions of job responsibilities and business operation procedures, complete various tasks such as receiving, reporting, damage assessment, interpretation of terms, settlement of claims and complaints, etc.

3. With the central branch as the center, full-time and part-time employees are employed in parallel to establish a survey and loss assessment network covering the entire region. In the initial stage, the central branch will set up 3 full-time survey and loss assessment personnel, along with non-full-time staff The personnel coordinate with the survey to improve the overall quality of the central branch business personnel, effectively improve the quality of survey, loss determination and claim settlement, so as to achieve accurate survey, reasonable loss determination and fast claim settlement.

4. Complete the extension work of the two service agencies of the 15 Marketing Service Department and the YY Marketing Service Department before June 20__. At this point, the construction of service outlets in the entire region has been basically completed, providing the company's customers with Provide efficient and convenient insurance after-sales services.

3. Accelerate business development, increase market share, and make the company’s insurance brand bigger and stronger.

Based on the premium income of 15.15 million yuan in 20__, the proportion of each insurance type is: motor vehicle insurance 85, non-auto insurance 10, personal injury insurance 5. In 20__, the central branch company formulated The business development planning plan is to achieve annual premium income of 15.15 million yuan. The proportion of each insurance type is planned to be 75% for motor vehicle insurance, 15% for non-auto insurance, and 10% for personal injury insurance. The realization of the plan will be implemented from the following aspects.

1. Motor vehicle insurance is the top priority of our company's business. Therefore, it is still the focus of our work to vigorously develop the motor vehicle insurance business, give full play to the company's auto insurance advantages, and win the battle against the auto insurance business. In 20__, we will consolidate old customers and win new customers in the auto insurance business, focusing on the development of fleet business and the underwriting of new car business to achieve a new level of auto insurance business.

2. Do a good job in promoting non-auto insurance businesses, choose to visit some large and medium-sized enterprises, focus on public relations for enterprises with good benefits and low risks, establish good relationships with enterprises, and strive to attract more customers in terms of property, personnel, We will provide blanket coverage for vehicles, and at the same time, we must also do a good job in market development of non-auto insurance benefit-based insurances, and strive to form a new pattern in the development of non-auto insurance business in 20__.

3. Actively carry out agency business with banks. In October 20__, after active efforts, our company has signed part-time agency cooperation agreements with Bank of China, China Construction Bank, Industrial and Commercial Bank of China, Agricultural Bank of China, Fujian Industrial Bank, etc. In 20__, we will focus on cooperating with major banks. The bank strengthens business communication and contact, so that the bank can fully understand the brand and advantages of China Insurance, strive to increase the bank's support and policy preference for our company in the agency business, and strive to make new breakthroughs in the bank agency business and realize insurance types The strategic goal of structural adjustment lays a good foundation for the company to maximize benefits.

In the new year, although the market competition will be more intense, with the correct leadership of the provincial company, the Central Branch will open up ideas and forge ahead to create new achievements and strive to become bigger and stronger. Strive for the company's insurance career.

Property Staff Plan for the Second Half of the Year Part 2

1. Support the work of provincial-level property conferences and send education to your doorsteps

The "Guangdong University Property Management Cadre Training Course" was successfully held in Qingyuan, Guangdong from January 8 to 10, 20__.

The training class has received strong support from universities and property management companies in the province. A total of 210 students from all over the province participated in this training class. Liu Deming, secretary-general of the Institute of Property Management, gave a lecture entitled "Application Interpretation of Policies and Regulations on Property Management in Colleges and Universities".

On May 19, the Beijing Property Management Committee launched a special training, with 330 property front-line technical employees from 62 universities participating in the training. This training was sponsored by the School Logistics Office of the Municipal Education Commission and the Municipal University Logistics Research Association, and was hosted by the Apartment Special Committee of the Beijing University Logistics Research Association and the Beijing School Logistics Affairs Center. Liu Deming, Secretary-General of the China Institute of Materials Science and Technology, was invited to attend this training event.

In the second half of the year, the Shanxi Provincial Materials Industry Association will carry out logistics professional skills training for colleges and universities. The Secretariat of the Materials Industry Association is coordinating and arranging teachers and training content, and further communicating with the Shanxi Province Materials Industry Association to ensure training quality.

2. The 20__ annual meeting of the Institute of Materials Science and Technology and the "Campus Property Service Management Innovation Forum" were successfully held in Kunming on January 18. Campus Property Service Management Innovation Forum”. Zhu Baotong, Vice President of the China Educational Logistics Association and Director of the University Logistics Reform Division of the Development Planning Department of the Ministry of Education, Li Jiugao, Vice President and Secretary-General of the China Educational Logistics Association, Ye Jiahong, Deputy Director of the School Security and Logistics Division of the Yunnan Provincial Department of Education, and More than 300 directors and committee members of the China Materials Industry Association attended the meeting.

3. Successfully held the "'Property is by your side, building a beautiful campus' - the most beautiful property person photography competition"

In order to strengthen the construction of campus culture, let teachers and students understand the logistics work In order to remember the beautiful figures of logistics workers and retain the wonderful moments of work, the Property Management Professional Committee of China Education Logistics Association launched the first "Property is by your side, building a beautiful campus-'The Most Beautiful Property Person' Photography Competition". There were more than 500 submitted photos in this competition. After being screened by professionals, nearly 100 works were shortlisted. The awards conference and photography exhibition are both completed at the annual meeting of the Property Industry Association. Through the photography exhibition, participants can learn about the most beautiful property people.

4. Strengthen the investigation of the logistics reform of colleges and universities, and promote the improvement of property management work in colleges and universities

In the first half of this year, the Institute of Material Science and Technology organized personnel to visit Lanzhou University, Shanxi University and Zhejiang University The university conducted research, training, and exchanges, discussed the reform and development of property management in universities, and discussed and communicated with the school on the current operating status of logistics services in various universities and the pros and cons of introducing external service agencies. Liu Deming, secretary-general of the Materials Industry Association, introduced the current development status of domestic education logistics, ideas for company reform and development, and information construction, providing ideas for university logistics groups in property management and service upgrades.

Other deputy directors and deputy secretaries-general of the Institute of Chemical Industry also visited Shandong University, Linyi University, Shandong University of Finance and Economics, Shenyang Agricultural University, Qingdao University, Southern Medical University and other universities for inspection and research.

5. Close contact with the China Property Management Association and obtain support from industry associations

This year, the Property Industry Association will be more proactive in communicating with industry associations and maintain good interaction. On the one hand, the "Third National College Logistics Facilities and Equipment Management Professional Teacher Training Course" was jointly held in Hefei with the China Property Management Association; on the other hand, the China Property Management Association officially established the project, led by the China Educational Logistics Association Materials Association. The editorial board of the "Guide to Property Management in Colleges and Universities" was established to prepare the book "Guide". In addition, with the influence of the China Institute of Materials Science and Technology across the country, the "University Property Management Enterprise Alliance" was established, and more outstanding social enterprises and logistics entities were invited to join and begin the drafting of the "National Campus Property Management Standards".

The third phase of the National College Logistics Facilities and Equipment Management Professional Teacher Training Course

6. The office of the Institute of Materials Science and Technology has been renovated, and the division of labor among various departments has been clearly defined

May On the 1st, the Secretariat of the Materials Industry Association officially moved to Room 1104, 11th floor, Building 2, Jinan Lushang Guoao City. The Secretariat of the Materials Industry Association consists of the Comprehensive Service Department, the Membership Service Department and the Media Publicity Department. Each department has a clear division of labor. Work closely together and strive to take the work of the Institute to a higher level.

7. "China Campus Property Management" magazine was launched

On May 5, the "China Campus Property Management" magazine was officially launched and officially released on June 1. "China Campus Property Management" magazine is managed by the China Educational Logistics Association and sponsored by the China Educational Logistics Association Materials Association. It is positioned as a "big property" in colleges and universities and is mainly distributed to 2,500 colleges and universities and college logistics service companies across the country. It is a An authoritative journal that comprehensively introduces, displays, and discusses the current status of property reform and development in colleges and universities. The magazine will give full play to the advantages of the industry's authoritative media, report the latest industry information in a timely manner, analyze industrial policies, and discuss industry trends. It is an important carrier to display and enhance the image of the university logistics property management industry, and is a publicity position to further increase industry awareness. It is also a A service platform to further strengthen industry exchanges and share resources. The magazine will be a quarterly publication in 20__, with each issue publishing 30,000 copies. It is planned to become a bimonthly publication in 20__.

Property Staff Plan for the Second Half of the Year Part 3

In the first half of 20__, with the support and leadership of the Development Zone Management Committee and the head office, we have completed the business so far Revenue is 2.3 million yuan. In the second half of 20__, we will continue to maintain the good development momentum in the first half of the year, respond to the municipal government's call to revitalize the __ industrial base, further increase business investment, strive to introduce more engineering projects, and focus on developing property management business. At the same time, we need to find problems, gaps, and shortcomings. To this end, we have formulated our company’s work plan for the second half of 20__:

1. General work goals

1. Stability Pay attention to environmental sanitation, improve the quality of road cleaning, and ensure that the environmental sanitation of the development zone leads the city.

2. Develop greening and ensure the completion of greening maintenance and greening cleaning tasks assigned by the development zone.

3. Actively expand other engineering businesses and improve economic benefits.

4. Ensure safe production and strengthen safety awareness, especially ensuring the safety of vehicles and the personal safety of road cleaning workers.

5. Improve the service awareness and service concept of all cadres and employees.

6. Protect the legitimate interests of employees, improve employee welfare, and ensure the stability of the workforce.

7. Strive to achieve annual operating income of 5.2 million yuan and create profits and taxes of 200,000 yuan.

8. Actively expand new property management businesses and plan to undertake the integrated property management of the high-speed rail international business district.

2. Specific measures

1. Strengthen political learning, unify ideological understanding, and improve the awareness of all cadres and employees to serve the construction and development of the development zone. Communicate the new situation, new developments and new changes in the development zone to all employees and stimulate their enthusiasm for work.

2. Strengthen employee business skills training. In particular, property management personnel, who are divided into different departments and types of work such as managers, maintenance personnel, order maintenance personnel (security), and cleaners, must conduct regular training on property management knowledge and professional skills, as well as regular fire protection knowledge training; drivers must receive regular training on Safety ideological education.

3. Continue to implement the contract responsibility system in each department. The department head is responsible for all internal affairs of the department, and the department head is responsible to the company manager.

1) The company plans to formally establish a supervision department, which will be affiliated with the company office and report to the office and the general manager of the company. Since the establishment of the Supervision Section for trial operation at the beginning of 20__, it has greatly promoted the company's various tasks, but the supervision is still not strong enough. There is still a relatively large gap from the company leaders' expectations for the Supervision Section.

The company plans to formally establish a supervision department in the second half of the year to strengthen the inspection and assessment of various departments, quantify assessment indicators, and conduct assessments twice a day. We will not go through the motions, do not engage in formalism, and are not afraid of offending people. We will truthfully fill in the daily assessment form and summarize the assessment results at the end of the month. office, rewards and punishments will be given according to the company's reward and punishment system based on the assessment results.

2) Major reforms are being planned for the Environmental Guard. The contract responsibility system is implemented, and the sanitation team implements the captain responsibility system. The captain signs a contract responsibility contract and is fully responsible for sanitation work. At the same time, it is planned to contract by road sections, and the supervision department will assess and determine rewards and punishments for each road section; the garbage transfer station (convoy) implements a captain responsibility system, and the captain signs a contract responsibility contract. The scope of responsibilities includes garbage transfer station, fleet, security, and garbage management ; Sign a responsibility letter with the driver to clarify the driver's responsibilities, rights and interests, and further clarify the responsibilities of the company and the driver after a safety accident; renovate the original garbage station and install a new compressor unit; strengthen services functions, improve service levels, and increase services to enterprises and institutions. It is planned to add one closed cleaning vehicle, one fecal suction truck and one sprinkler truck each; it is planned to take over the Jingqi Road garbage transfer station.

3) The greening team implements a contract responsibility system. The manager in charge signs a contract responsibility contract and is responsible for all internal affairs of the greening team. While ensuring the completion of green belt maintenance and cleaning tasks assigned by the development zone, we will also actively expand other greening project businesses.

4) Continue to increase property management efforts. Do a good job in safety training and management, conduct regular skill training and firefighting training for security personnel, and hold regular skill competitions and fire drills; continue to strengthen the management of the service area of ??the Science and Technology Entrepreneurship Park, supervise and manage the hygiene and food quality of the canteen in the service area, and ensure that the dormitories The property and personal safety of residents in the building will be ensured to ensure the beautiful environment of the park, and the construction of carports in the park will be completed with high standards and quality; continue to do a good job in the property management of Yiyuan Citizen Plaza window units, and plan to declare the square greening project as Xuzhou City's boutique garden project; undertake the clean technology industrial park Greening

4. Increase revenue and reduce expenditure, save various funds and expenditures, strengthen financial auditing, especially project auditing, and improve the company's economic benefits.

5. Increase property management rent, water and electricity fees to ensure timely recovery of fees.

6. Reform the company’s wage distribution system. The purpose of further increasing the wages of temporary employees and reforming the driver wage system is to make those who work more get more, those who work less get less, and those who do not work less, so as to rationalize wage distribution as much as possible.

7. Strengthen safety production management and conduct safety knowledge training, including security responsibility education, fire protection knowledge training, vehicle driving safety education, etc., especially driving safety management, through weekly safety ideological education, strengthen Driver safety awareness. Ensure that there are no safety accidents throughout 20__.

8. Strictly implement the reward and punishment system and refine the reward and punishment regulations. Reward the good and punish the bad so that everyone has pressure and motivation.

In the second half of 20__, we will take the revitalization of Xuzhou’s old industrial base as an opportunity to participate in promoting the second entrepreneurship in the development zone. With the care and support of the Qin Standing Committee and leaders at all levels as the driving force, we will work together to ** *Pursue development and strive to exceed the annual economic target.

Property Staff Plan for the Second Half of the Year Part 4

______ Property Service Center will adopt a more pragmatic attitude in the first half of 20__ to cooperate with the company's strategic policy. Refine management, tap potential from within, seek benefits from management, strengthen the overall awareness of employees, work together with one heart and one mind, continue to display the spirit of professionalism and dedication, and work together to contribute to the development of the company. ____The service center has achieved good results with the company's care and help, but there are still some problems that need to be improved.

The work situation in the first half of the year is now reported as follows:

1. Completion of economic goals

Our center has always regarded economic benefits as the goal of management, and all management work is carried out around increasing income. After hard work, the following results have been achieved:

(1) Property fee *** is charged __ yuan per household, with area __㎡

(2) Other __ fees _ _yuan

2. Engineering maintenance

(1) Deputy Director Xu __ is familiar with the electrical equipment on the west fourth floor, and perseveres in finding ways to solve the electricity problem for the merchants on the west fourth floor. Management shortcomings, actively coordinated with the Agricultural Bank of China to modify the power lines, which laid a good foundation for the later collection of water, electricity and property fees on the west fourth floor.

(2) Excellently complete emergency repair and repair of public equipment. In March, the main water pipe in District D burst, and in May, the box transformer switch was damaged. While Xu Lei contacted the construction team, he led Hu Yuan and Lu Yao to work overtime overnight to carry out emergency repairs. After staying up late, he continued to work without rest during the day, without asking for any support. If there are any complaints, the repair work will be completed in the shortest time to ensure that the merchants’ water and electricity are normal.

(3) Repair and maintain elevators, fire fighting equipment and central air conditioners on time. Make the park equipment operate normally.

3. Increase revenue and reduce expenditure

(1) With the participation and help of company leaders, we won the right to attract advertising space in areas C and D for five years.

(2) Negotiated with the engineering department of the group company and the industrial park respectively to solve the problem of the allocation of damaged spare parts in vacant rooms in the mall.

(3) Through fire management, provide fire protection facilities and equipment that are artificially damaged by merchants, increase income, and improve fire protection levels at the same time.

(4) In view of the water loss problem in the mall, actively search for the source of the loss, identify the leakage point, and actively contact the organization for repairs to reduce losses. At the same time, organize the preparation of relevant materials and submit them to the project to coordinate to solve the water loss funds and recover the losses. .

(5) Increase efforts and continuously take measures to reduce public water consumption.

(6) Use office equipment, cleaning, security and other service tools and low-value consumables sparingly to reduce purchase applications.

4. Mall management situation

(1) Customer Service Department: Customer service staff Li __ and Zhang __ have made great efforts in collecting property fees, water and electricity bills, and are patient and patient. Explain the relationship to the business owners and handle it flexibly and prudently. Treat customers politely during the reception service, solve problems for the owners, and gain praise from merchants. Up to now, the collection rate of property fees and water and electricity bills has reached above 95%, showing good professionalism and excellent business skills.

(2) Standardize the cleaning service, formulate standard supervision, implement the district responsibility system, appoint people, positions, and work content, and implement a weekly inspection system to effectively mobilize enthusiasm. With few people, low cost and on-duty tasks, the cleaning service tasks are completed and the quality of the mall environment is improved. Hao Guangling, the cleaning supervisor, leads all the cleaning staff by example at work to carry forward the spirit of hard work and hard work despite the shortage of this and that and the reduction of staff. , overcoming difficulties and working hard and sweating to clean the mall's environment.

5. Security prevention work

Based on the actual situation of the mall, re-revise the scope of personal responsibilities for order maintenance, clarify the work content, propose work priorities, and combine civil and machine defense to protect the mall and merchants maintain business order and eliminate safety hazards.

6. Public order management

(1) While completing basic safety precautions, increase efforts to standardize the installation of billboards so that public areas are free of Eliminate the safety hazards caused by the random hanging of billboards.

(2) By formulating and implementing a strict and thoughtful public area governance plan and with the joint efforts of all staff, we have dealt with violations such as illegal construction and illegal occupation by merchants. Effectively stopped, the results are remarkable.

(3) At the same time, as more and more cars come and go and park, the order maintenance team members patiently persuade and guide, and the phenomenon of random parking of vehicles is effectively controlled, maintaining the traffic and operation of the mall. order.

(4) Handling of emergencies. For water and power outages, theft, personal sabotage and unexpected conflicts at work in the mall, the order maintenance team promptly discovers, responds quickly, handles them appropriately, and records them. Complete. Captain Jia Tinghua is serious and responsible in his work, responsive and quick to step forward at critical moments to deal with various problems that occur during his duties and help eliminate hidden dangers. He also led the team members to handle emergencies correctly, and achieved the requirements of not causing trouble and not being afraid of trouble when setting off. Team members Wang Junquan, Wan Kexi, Geng Huaisen and others fulfilled their duties and abided by discipline, becoming good examples for the team members to learn from.

7. Firefighting

Supervisor Liu Xia is conscientious and conscientious. While improving her own professional quality, she also provides suggestions for the mall’s firefighting management, actively contacts firefighting equipment maintenance, and reports to the construction team members. Study and master business skills carefully and have high weak current skills. Assist Xu Lei to be conscientious in daily inspections, never sloppy, unambiguous and dedicated when working.

2. Straighten out the working relationship with various departments in the industrial park, improve the property work process, strengthen work connection, simplify procedures, and enable the park operation to be carried out solidly and effectively.

3. While completing the basic service work, vigorously assist and cooperate with the work of the industrial park and make reasonable suggestions (such as stopping investment in the catering industry, etc.), and vigorously promote the governance of the public area The progress of the investment promotion work, especially the handover of the central leasing area of ??the Oasis Hotel.

Property Staff Plan for the Second Half of the Year Part 5

In the first half of the year, the __ Property Management Office is under the leadership and help of the Lanhu County Management Office and with the strong support of the owner Jintai Company The company has developed steadily, the quality of management services has been strengthened, and the reputation of this project has been steadily improved. The work situation of __ Building in the first half of 20__ is summarized as follows:

1. The existing rules and regulations and operating procedures have been modified according to the actual situation

__ Building As a large external project of the company; there was no fixed management template and work experience before; all employees of __ Building made timely adjustments to existing problems based on the existing actual situation; several typical incidents are summarized as follows:

1. The Security Department verifies external service personnel and controls petitioners: In the past, the Security Department did not register external service personnel and petitioners; it adopted soft measures such as patrol posts and repeated interrogations that have been used in the community. After the experience of two emergencies; after listening to the suggestions of the leaders of relevant departments of the Management Committee, the office made corresponding adjustments to the identity verification of outsiders in the Security Department; first, it strengthened the security department’s ability to identify people and vehicles; second, it Those who refuse to register or make trouble without reason will not be released; the security guard office will be notified for handling.

2. As for the conference affairs team: due to the gradual increase in weather temperature; the frequency of drinking water by people in the conference room of __ building during meetings has gradually increased; the required water mixing interval of 15 minutes/each time is no longer suitable for the people attending the meeting. Drinking water requirements; in response to the above problems, the property management office made a request to shorten the water mixing interval; it was adjusted to 10 minutes/time. After a recent period of observation, the number of calls from people attending meetings to ask for water has gradually decreased, and good results have been achieved.

3. In terms of cleaning: As the __ Building is the administrative office building of the Economic Development Zone, there are many visitors from all walks of life, which also affects the cleaning work to a certain extent. In April 20__, the continuous rainy days made the feet of the office staff covered with mud; the conference rooms on the fourth and fifth floors were used frequently; but we were not very alert to the cleaning work; we still cleaned every hour as usual According to the frequency of bathroom cleaning, this resulted in complaints from the owner’s staff about poor bathroom cleanliness. The office and cleaning department also analyzed the problems that occurred; the main reason was that the managers were mentally paralyzed and did not fully realize the uncontrollability caused by the weather.

The office has also made adjustments to this situation; on rainy days when there are many people on the floor, the bathroom will be cleaned from time to time as the focus of cleaning; a cleaning sign-in sheet will be set up in the bathroom.

4. Engineering: around May 20__; the management committee entered a new peak period in attracting foreign investment; during this period, more delegations from various countries and large foreign enterprise personnel visited; __ Building Elevator Due to the parallel operation, people can only take one elevator at a time when going up and down the elevator, which greatly affects the time for people to go upstairs for meetings. In view of this reason, the office promptly requested the engineering department to deal with the elevator parallel device. After several actual uses in the future, it was found that the use effect was obvious; the leaders of the management committee responded well; so the office included the process of canceling the elevator parallel device when a large meeting was held on the floor into the "Large Meeting Preparation Plan".

2. Coordinate the management committee, Jintai Company and the construction party to rectify the remaining problems

Because our company is a property management unit; when requiring the construction party to make rectifications and repairs, we must We need to pay attention to methods and methods. The property management company can only talk about the superficial symptoms of the project problems; try to avoid the reasons for the problems; after the problems occur, if they cannot be solved through our coordination, they can seek resources from the owner and relevant departments; let them coordinate and handle them together. . For example, there are problems left over from the previous engineering design and work interface; the construction units are pushing the blame with each other; the project repair progress is slow; coordination between the management committee, Jintai Company and the construction side has gradually become a focus of the customer center. Through the unremitting efforts and coordination of the customer center, 5 typical rectification problems in the first half of 20__ were solved; the two unresolved problems were also clarified as responsible persons; rectification opinions were obtained.

1. Rectification of the moisture on the walls of the archives: As the confidential document storage center of the Economic Development Zone, archives have high requirements for room temperature and humidity. Due to various reasons, the rooms on the first floor of the archives There are widespread phenomena of moisture and mold inside. In the first half of 20__, the Archives was ready to be officially moved in; however, due to differences between the design unit and the construction party on the working interface, no rectification was allowed. After being reflected by the relevant leaders of the Customer Center, the Management Committee and the owner, after the Management Committee With the support of

2. Rectification of water leakage in the glass ceiling of the North Building: The glass ceiling of the North Building of the __ Building leaked particularly seriously in the first half of 20__; neither the civil engineering construction nor the lighting construction party took care of it; resulting in the North Building The conference room on the third floor was out of use for three days; after our coordination, we organized various construction units to go to the site to inspect and analyze the reasons; the responsible party was finally determined; and the problem was resolved in a timely manner.

3. Rectification of dual power supplies in the power distribution room: __ Building Information Center did not consider the configuration of dual power conversion devices during the original construction design. As a result, the computer center in the information center computer room could not work normally during the power outage; extremely It has greatly affected the normal office order of the development zone. The office also raised issues left over from early intervention and received instructions from relevant leaders to request solutions. After coordination between the office and all parties, the dual power supply problem has been solved.

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