How to respond to people who complain if there is no text message notification after the event expires?

It has been 30 calendar days since the merchant’s latest reply. During this period, the user has not performed any further operations, and the system has automatically changed to the completed status. If you have any objection to the company’s processing results, you can re-initiate a complaint. According to relevant public information, after the event expires, there is no text message notification for those who complained that the reply has been completed. Black Cat Complaint is a consumer service platform owned by Sina. Users can complain about irregular behaviors of merchants through this platform. It also has a corporate reputation list to help consumers make consumer decisions.