How to recover from arrears and power failure?

If you are a power customer of Guangdong Power Grid Corporation, and there is a power outage due to arrears,

1. Generally, you will receive a notice of arrears before the power outage, and there will be a seal on the meter; If it is confirmed that it is a power outage due to arrears, you can follow and bind the public platform of "China Southern Power Grid 95598" through WeChat after paying the electricity bill, and click My Power Consumption >; Call back the arrears > select the binding user and click "Apply for Call Back" > enter the message content, agent's mobile phone and other related information according to the prompt > enter the SMS verification code > and finally click "Submit the application for arrears reply".

Users who apply for binding through the above channels can enter "My Power Consumption" >; "personal center" > click the+sign, and select two items from the information such as mobile phone number, user number, ID number reserved in power supply enterprise, 6 digits after withholding bank account, 6 digits after business license number and 6 digits after organization code for verification and binding.

Power supply service commitment of China Southern Power Grid Corporation: customers who are in arrears and have power failure will resume power supply within 12 hours after paying the electricity bill.

2. If you are a card prepaid watt-hour meter user, please put the power purchase card on the power purchase card holder for about 60 seconds after the power purchase is completed. When the power purchase balance shows that the recharge is successful or the voice prompts that the recharge is successful.

3. If it doesn't belong to the above situation, the power failure of a household may be a line fault behind the station and the switch trips. In this case, it is recommended that you try to reset the indoor switch while ensuring your own safety. If it cannot be operated, it is suggested to entrust a qualified construction unit to handle it.

I hope our answer is helpful to you. If you have any questions, please call the 24-hour power supply service hotline 95598 for consultation.