What should I do if the courier is damaged during transportation?

1. If the goods haven't arrived yet. Communicate with the seller immediately and request to change the courier. And ask the seller to bear the cost of replacing the courier. If the seller doesn't want to, please collect chat screenshots and complain to customer service.

2. If you have received the goods, first communicate with the seller and ask for a refund of some fees. If the seller does not agree, please do not confirm the receipt. Similarly, please collect chat screenshots and complain to customer service.

Of course, you can also choose to reject the goods and let the courier tell you to send them back. Then communicate with the seller for compensation or re-delivery. Of course, this method is quite tossing, and it is not recommended to try.

Extended data:

First, the characteristics of online shopping are hidden and the shopping experience is poor. Therefore, when choosing a shopping platform, we must choose those websites that implement the real-name registration system in accordance with the Interim Measures of the State Administration for Industry and Commerce for Online Trading and Related Services to safeguard our due rights and interests.

Second, read the return terms carefully, and don't choose those with hidden thresholds.

Third, register your account, fill in your personal information as little as possible, and avoid using your work email, because advertisements from businesses will follow.

Fourth, you need to discuss with the merchants before shopping, such as quantity, specification, color, delivery time, quality problems, etc.

5. Take pictures of the goods and get into the habit of not paying directly. Close the payment page and click on the background of your account to open the purchased goods and pay. This benefit is to effectively prevent phishing websites from fishing behind the door.

References:

Baidu Encyclopedia: Online Shopping