What happened to Xiaoshan Express?

Today, a young man from Xiaoshan posted a complaint on the Xiaonei.com App:

Isn’t the epidemic situation lifted? Why does it still say it can’t be shipped? Ask me for a refund. This is the third one...

The merchant said that the express delivery can’t be shipped

When another netizen communicated with the merchant, the merchant also said Xiaoshan and Binjiang in Hangzhou area are not developed.

Netizen @小山覞树

Isn’t the epidemic over? Why is online shopping still restricted?

Some netizens said that when they click on some product pages, it says "This product does not support sales in the current region" directly at the bottom, and they can't even add it to the shopping cart, which is very frustrating.

Everyone said that the Spring Festival was fine for a few days, but there were indeed some problems with express delivery during these two days.

I am in the free postage area of ??Jiangsu, Zhejiang and Shanghai, but I can’t buy and buy smoothly. This feeling is really worrying.

Netizen @which: My Zhongtong to Xiaoshan transfer station was returned.

Netizen @小发发: I have a courier that has not been updated since the 27th. I asked customer service about the epidemic and asked me to wait. I was really angry.

Netizen @奥忈: Me too, Zhongtong won’t allow it.

Netizen @ Lemon Tea 001: I bought a shower head and went to 4 stores. Finally, the one from Wenzhou shipped it and it arrived the next day.

Netizen @ a cup of green tea: There are so many, there are reminders online that Xiaoshan cannot send them.

Netizen @wx_iRzId: I won’t post any questions, and I won’t post any questions.

Netizen @Anonymous Netizen: I placed an order on the 25th and arrived in Xiaoshan on the 27th. On the same day, I returned it directly to the merchant, and then I placed an order with n stores but they would not deliver the goods.

Netizen @小美: Out of eleven express delivery services, not one of them has been delivered, which is incredible.

Netizen @威马: More than ten people have asked me to apply for a refund, which started a year ago. The day before yesterday, people from Jiangsu also asked me for a refund. They said that in an epidemic area, we shouldn’t be too safe here!

Netizen @小城媐: When I bought something on Taobao, the address in Xiaoshan directly showed that it was out of stock, so I could just change it to Yuhang.

According to Hangzhou Daily——

The reporter consulted a number of express delivery companies. Express customer service such as SF Express, YTO, and ZTO stated that whether the express delivery can be mailed depends on the place of shipment and the destination. The local outlet at the place of delivery shall prevail. Currently, express delivery to areas not affected by the epidemic in Hangzhou is being delivered normally. Express delivery to Hangzhou from other places is subject to the epidemic prevention and control requirements of the place of delivery, and there are indeed cases where shipments to Hangzhou are suspended.

As for the situation where express delivery cannot be collected and delivered, Liu Qin, a staff member of the Hangzhou Postal Administration Bureau, explained that the postal management department has conducted a detailed investigation into the situation of express delivery companies in Hangzhou. Currently, all express delivery brands are delivering normally. Some express shipments may be delayed due to the epidemic, so please be understanding.

Liu Qin said that if the express delivery cannot be collected and delivered normally, you can first communicate with the express company to complain. If the complaint fails, you can appeal to the postal management department.

The complaint channels are as follows:

Postal industry complaint hotline 12305;

The "Consumer Complaints" column on the official website of the State Post Bureau;

WeChat public No. "Postal Industry Consumer Complaints".

Source: Netizen posts, Hangzhou Daily