See how car salesmen call customers to pay a return visit.

Abstract: Whether developing and maintaining customers or providing after-sales guarantee, it is necessary to pay a return visit to customers. For the latter, most salespeople will choose to call their customers back. However, how to call customers back makes many friends nervous. Therefore, Bian Xiao, the world factory network, specially shares how car salesmen pay a return visit to customers as follows. No matter what kind of customers they call, the truth is the same. I hope this car salesman friend can give you some inspiration. The telephone return visit of the car salesman is the customer's after-sales tracking. Whether a return visit can make customers feel cordial is the most direct embodiment of the quality of the return visit speech in automobile sales. Moreover, the quality of the car sales return visit will also affect the customer's maintenance when the car has problems in the future. Mastering the skills of paying a return visit to automobile sales will make it easier for automobile sales personnel to carry out business in the future. After talking with customers, the car sales staff gradually entered the second step, paying a return visit to the car sales and asking about the car. First of all, you can ask customers whether they have go on road trip or other hobbies related to cars recently, whether there have been any problems in the process of using cars, and which ones need help or services from 4S stores. In the process of answering, we must listen carefully to the questions raised by customers, and then answer all the questions for customers with professional knowledge. During the return visit, the car salesman can also explain some situations according to what the customer said and give the customer some suggestions on car maintenance. Let customers feel that you are responsible for the cars they sell and let customers trust you. After listening to and answering customers' questions, car salesmen should not forget to ask customers to make some suggestions. For example, a car salesman can ask a customer: Maybe some of our work is not in place, and we are very sorry. What do you think can be improved in our work? What do you think of the car we sell? Wait a minute. Modesty is always a gentle killer in the skill of car sales return visit, which will make customers feel that your service is very good. When the customer is willing to give you advice, it means that he recognizes you or your company, and the promotion of car quality maintenance will be easier. After gaining the trust and satisfaction of customers, car salesmen can try to introduce some practical car products to customers. But when selling high-quality products, we must master the skills of paying a return visit to automobile sales. You should make the customer feel that you are not selling something, but giving it to him. For example, when a car salesman sells products to customers, it can be said that our car products are only sold to customers at which stage, and it is limited, so that customers feel that they have not suffered. The purpose of car sales return visit is to make customers who have bought cars continue to be their own customers in the future car maintenance, thus bringing greater benefits to the company. During the return visit, the customer felt that the car salesman's words were thoughtful and naturally willing to give you all the car maintenance. Therefore, the homework that car salesmen need to do in the return visit is to master the skills of car sales return visit that make customers feel intimate.