Financial consumers reported that the complaint telephone number remained unchanged for the time being.

Financial consumers reported that the complaint telephone number remained unchanged for the time being.

The Announcement on Arrangements for Handling Matters Reflected by Financial Consumers issued by the State Financial Supervision Administration, the People's Bank of China and the China Securities Regulatory Commission makes it clear that the channels, handling methods and notification methods of letters and visits, reports and complaints of financial consumers will remain unchanged for the time being. The service scope of bank insurance consumer complaint telephone, financial consumer rights consultation telephone and investor service platform will remain unchanged.

Financial institutions should earnestly fulfill the main responsibility of protecting the rights and interests of financial consumers, and all financial institutions should actively and properly handle contradictions and disputes with financial consumers in strict accordance with the requirements for handling complaints; Operate in strict accordance with the law and put an end to illegal acts that infringe on the legitimate rights and interests of financial consumers.

The adjustment of the work arrangement for handling matters reflected by financial consumers will be announced separately in time.

According to the reform plan of the party and state institutions, the protection of financial consumers' rights and interests of the People's Bank of China and the protection of investors of the CSRC are included in the duties of the State Financial Supervision Bureau. Complaints and other rights protection calls are only temporarily unchanged, and any changes will be made public after the reform plan is fully implemented.