How to complain about mobile companies

Question 1: No, the complaint phone number of China Mobile Company! 10086 should not handle your complaint. He will usually reply, someone will communicate with you within 48 hours, and will send it to the city mobile and the district mobile to solve your problem. If not, you can call again to complain. If it still doesn't work, you can dial 0 10- 12300 directly. The complaint telephone number of the Ministry of Information Industry is as useful as that of the Mobile Group Company, and you can also directly complain to the portal website of China Mobile Group Company!

Question 2: How to complain about the mobile company and how to complain about China Mobile!

I believe many friends want to complain about mobile, but they don't know where to complain. Because China Mobile is a state monopoly enterprise, many relevant departments can push and push complaints in this respect. Call 10086 to complain? .. don't be silly ... 10086 bird man will only say that he will report to his superiors and give you an answer. In fact, what they say is an excuse to reflect to their superiors! The essence is to hang you there for a few days, consume your energy first, and then wait until they talk to you for almost a few words, and you will be fooled by their words. Here are some ways to complain about moving:

◆ Method 1. Tel: 0 10 12300. This is the telephone number of the Ministry of Information Industry, which is specifically aimed at the behavior of changing tariffs at will. Call this number 1 time to reach 10086 for 500 times!

◆ Method 2. Send a complaint email to the Ministry of Information Industry. [Mailbox Protected] This is the mailbox where the Ministry of Information Industry accepts citizens' complaints. You can complain with the email box that comes with your mobile phone, but it won't be set? .. it doesn't matter. Everyone has QQ, right? Well, go to wap.QQ. Look for your email. Then, after logging into your QQ mailbox, click Write an email to complain about moving. Attached below is a complaint letter written by our altar friends (for reference).

Dear credit industry leaders, hello everyone. I am an ordinary consumer of China Mobile, and I have a mobile phone card with unlimited Internet traffic approved by the mobile company. However, in some areas of Guangdong, Fujian and Hebei, we have begun to cancel the unlimited flow cards that already belong to our consumers. This makes me feel that mobile's credit, reputation and commitment are really in jeopardy, and it no longer fulfills its obligations to consumers, or even changes. I have complained about this situation to Mobile many times, and the answer is: Sorry, this is the policy of our company, and this is the only way. Excuse me, when can the mobile company get the feelings of our consumers from the initial unlimited traffic in 20 yuan to the current 100 megabits traffic in 20 yuan and only the peak traffic in 500 yuan? As a native of China, I can't help asking China Mobile Communication Company. Your mobile company is now the most profitable mobile operator in the world, and its net profit is several times that of mobile operators. What have you done for our consumers? Instead, you became Bengaly, cheating consumers of money. As we all know, the functions of mobile phones have become very powerful now, such as streaming media, Internet TV, etc ... What functions do not need Internet traffic? The live webcast of the 2008 Beijing Olympic Games has been applied to mobile handheld TV. How many people in China can watch the Olympics by staring at computers and TV every day? I think most of them are mobile phones. You move to limit the traffic. How much 500 yuan do we have for you to move a month? When we bought the SIM card, the instructions on the outer packaging were not very clear. Twenty yuan GPRS is not limited to WAP traffic, not limited to treasure box traffic, and not * * * point-to-point MMS. Moreover, we agreed to the above terms and agreed to pay for the products, which virtually formed a contract. Then there are the following points: First, Article 8 of the Contract Law stipulates that a contract may not be changed or terminated without the consent of both parties. "Telecommunications Regulations" stipulates that operators shall not have a series of acts in telecommunications business (3) in violation of state regulations, changing or changing tariff standards without authorization or increasing charging items without authorization or in disguise. It is illegal to change the tariff standard without the consent of both parties. Second, Article 24 of the Consumer Law stipulates that business operators shall not make unfair and unreasonable provisions to consumers by means of format contracts, notices, statements, store notices, etc. It is illegal for mobile to make unfair and unreasonable behaviors to consumers in the form of online notification and SMS notification. 3. China Mobile needs to obtain the * * * * Notice on the Procedures for the Examination and Approval of Telecommunication Tariffs (Trial) (JJ[2002] 1489) and the Notice on Further Strengthening the Supervision of Telecommunication Tariffs (Ministry of Information Industry and State Planning Commission No.204). I think the mobile company has not fulfilled the above responsibilities. We can request mobile to provide legal fees according to Article 8 of the Consumer Law and Article 13 of the Price Law ... >>

Question 3: How to report to China Mobile Customer Service?

The communication company belongs to the Ministry of Industry and Information Technology. In case you call the customer service number many times and the customer service doesn't solve the problem for you, in order to protect your consumer rights, you can make a complaint on the website of the Ministry of Industry and Information Technology. Website of Ministry of Industry and Information Technology: miit.gov/n11293472/index.

Find "Telecom Complaints" in the column of public participation and open it.

After the complaint is over, just wait for Mobile to contact you. My experience is that someone will call you to solve your problem within 12 hours.

Question 4: which department is in charge of mobile, and how to complain about which department the mobile company belongs to?

1 You can call 10086 to give feedback and complain about this problem;

You can call 123 15 to complain about this problem.

If the above problems cannot be solved, the Ministry of Industry and Information Technology is the superior competent department of the three major operators. You can log in to the official website Complaint Feedback page of the Ministry of Industry and Information Technology to make a complaint.

Question 5: How to complain about the following situation of China Mobile? You can complain.

The mobile phone/fixed line is forced to open or cancel the service without the explicit consent of the user.

Unexplained phone bill or billing error occurred in mobile phone/fixed line.

There is something wrong with the cell phone signal (high drop-off rate, slow internet access, etc.). )

Telecom business operators maliciously induce users to open services or fail to provide service descriptions to users.

Broadband speed limit or hijacked by telecom DNS or routing.

Telecom enterprises carry out system maintenance without issuing an announcement 72 hours in advance.

Telecom business operators stop operating a certain business, fail to notify users 30 days in advance or fail to properly handle the aftermath of users.

Telecom business operators restrict users from using their designated services or purchasing their telecom terminal equipment in any way.

Telecom operators delay, prevaricate and refuse users to open, change or suspend telecom services without justifiable reasons.

Telecom business operators fail to carry out marketing activities in accordance with the rules of activities.

Consumer discrimination of telecom operators.

Please pay attention before you complain!

Be sure to state the problem truthfully, and never make it up. You can't exaggerate and fabricate facts, make them out of nothing, and you can't have the psychology of luck and revenge. All the complaint materials you wrote will be handled by a special person, and all the materials will be forwarded to the complained enterprise for inquiry and handling.

Never stop complaining just because the amount involved is small! That's your right to give up!

Even if it only involves one yuan, you have every reason to complain!

Do you know that?/You know what? Do you know that?/You know what? Every time you complain, every time you hit the keyboard will promote the construction and improvement of China telecom system!

Detailed description of the complaint process

Complaint process:

→ Complain to telecom operators

→ Complain to the head office of telecom operators and the Provincial Communications Administration.

→ Complain to the Ministry of Industry and Information Technology

Complaint mode of local communication administration

Generally, the telephone number of telecom users of communication administrations of all provinces, autonomous regions and municipalities directly under the Central Government is: the telephone area code of the provincial capital city (municipality directly under the Central Government)+12300.

The telephone number of Beijing Communications Administration Telecom User Complaint Acceptance Center is 12300.

(Note: In some areas, the Communications Administration may not have a complaint telephone number. For specific complaint methods, please refer to the websites of local communication administrations. )

Telecom user complaint acceptance center of the Ministry of Industry and Information Technology of the People's Republic of China:

Online appeal method: dxss.miit.gov:8080/LeaderMail/LeaderMail.jsp

Telecom operators in some places may block this website, such as Hefei Telecom. If you find that the URL is blocked, you can complain online with your mobile phone or call directly. If the complaint is against the operator of the Internet business, he can be accused of hijacking the user's DNS in the complaint content.

Telephone complaint method: 0 10- 12300 (please dial the area code for users in Beijing).

The precautions stated are as follows:

1. Please fill in your name, mobile phone number, email address, mailing address and other communication methods carefully, and don't fill in false information. After the complaint, try to ensure smooth communication.

2. After the complaint is over (usually one or two days, please wait patiently after this time and don't send the complaint email repeatedly), there will be a phone call at 0 10, so don't be nervous, not10 to call you. Just answer directly. The staff will generally ask you again, confirm some specific situations and answer truthfully.

3. In another case, the Ministry of Industry and Information Technology does not call you and directly transfers the problem to the complained enterprise. For example, if your complaint is about mobile, it may be that the mobile customer service staff called you directly. It may not be a direct dial phone of 10086, but an ordinary mobile phone number. Please pay attention to the answer.

4. When filling in the information of the complained enterprise, you should pay attention to filling in the enterprise name correctly. It is suggested that you fill in the full name of the complained enterprise. (For example, the full name of China Mobile is China Mobile Communications Group, the full name of China Telecom is China Telecom Group, and the full name of China Unicom is China United Network Communications Group Co., Ltd.). The full name of Beijing Mobile is "China Mobile Communication Highlights" > >;

Question 6: What is the complaint telephone number of the mobile company? Call customer service and directly transfer to manual service (it is best to complain and suggest a special seat), and then directly say to the operator, "Please tell your leader that if my problem cannot be solved before this afternoon, I will directly complain to the Ministry of Industry and Information Technology."

Generally speaking, they will contact you immediately, but if they contact you, you are still not satisfied with the result. Then, I'm sorry. It's not that we don't give operators a chance, but that they don't fight for it. You can directly say to the customer service staff, "Thank you, I see. I will complain to the Ministry of Industry and Information Technology. "

Ps: Please try to be kind to the customer service operators and give them a better satisfaction evaluation. We complain about operators, not operators. In fact, their work is very hard, their salary is pitiful, and it is also linked to the satisfaction of customer evaluation, so please don't embarrass them any more.

Ministry of Industry and Information Technology Complaint Website: chinatcc.gov:8080/cmsadmin/shouli/shensu.jsp

Ministry of Industry and Information Technology's complaint telephone number: 0 10- 12300? Your local area code+12300.

Question 7: How to complain about the mobile business hall? Is the business hall directly under the mobile company or joined? If it is directly affiliated, you can find a local branch. For example, if it is from Beijing, you can find the customer service department of Beijing Mobile Company. If you join, the effect may not be too obvious. You can consider complaining directly to China Mobile's group.

Question 8: I want to complain about the mobile company. Which phone number should I call to complain directly? RG If not, call the Ministry of Industry and Information Technology! ! ! That's what they fear most!

Landlord ~ it is not easy for me to type so many words! Take the best answer! thank you

Question 9: How to complain about China Mobile and China Mobile in official website? Posted on the rightmost window, there is an "online customer service" to complain.

Question 10: How to complain about China Mobile [complaints can be made under any of the following circumstances]

Mobile phone/fixed line is forced (or without the explicit consent of the user) to have no service.

The mobile phone/landline is charged for unknown reasons or the bill is wrong or cancelled.

Cell phone signal problems (dropped calls and slow network speed)

Telecom operators induce users to open malicious services or users.

Telecom broadband command provides services, is it speed limit or DNS or

There were 72 cases of routing hijacking in which telecommunications companies failed to carry out system maintenance in advance.

When telecom operators announce the suspension of business, some enterprise users must not have the correct telecom users or participate 30 days in advance.

As a result, the operator restricts the development of services designated by users or purchases telecommunication terminal equipment in any way.

Telecommunication operators unreasonably delay, prevaricate and refuse users to open, change or suspend telecommunication services.

Telecom operators do not conduct marketing activities.

Consumption under the discrimination of telecom operators

Please pay attention to the event complaints according to the original rules!

Be sure to follow the facts that explain the problem, and never make it up. There is no deliberate exaggeration or fabrication of facts, nothing, luck and revenge. All complaints will be handled by a person with the materials you wrote, and all materials will be transferred to the complainant's enterprise for inquiry and handling. As the amount involved is very small

No, no complaints! It is in your interest to give up yourself!

Even if it only involves one yuan, you have every reason to complain!

Do you know that?/You know what? Do you know that?/You know what? Every complaint and every keystroke will promote the construction and improvement of the telecommunications system!

[Complaint handling]

Explain the complaint procedure:

→ Complain to telecom operators

→ Communicate with telecom operators and provincial enterprises.

→ The Bureau of Letters and Calls complained to the Ministry of Industry and Information Technology to solve the complaint.

【】 The complaint telephone number of Communications Administration is generally: provincial capital city (? City directly under the central government) telephone area code 12300

[Telephone number of Beijing Communications Administration Telecom User Complaint Acceptance Center: 12300]

(Note: Some regional communication administrations may not complain about specific complaints about mobile phones. You can refer to the websites of various communication administrations. )

[People's Republic of China (PRC) Telecom User Complaint Acceptance Center of China Ministry of Industry and Information Technology]:

Online complaint mode: leadermail/leadermail.jsp "target =" _ blank "> dxss.miit.gov:8080/LeaderMail/LeaderMail.jsp

[Some local telecom operators may block this website, such as Hefei Telecom. If you find the website, you can directly screen complaints or complaints with your mobile phone. If the complaint comes from an Internet service provider, you can accuse him of DNS hijacking with the user in the complaint.

Telephone complaints] 0 10-12 300 (Beijing area code)

Precautions are as follows:

1, please fill in your name, telephone number, email address, complaint method and other communication methods, and do not fill in false information. After the complaint, we should try our best to ensure the smooth communication.

2。 Complaint (usually one or two days, if it exceeds this time, please wait patiently, don't send an email and get repeated complaints). Don't be nervous, but it's not 1 10 to call you. Answer directly. The staff will usually ask you to confirm some specific situations. Again, you can answer truthfully.

. The same is true of 3. The Ministry of Industry and Information Technology doesn't call you. The direct problem is the company complaining. For example, if your complaint is about a mobile phone, the customer service staff can directly transfer it to your mobile phone. You may not call directly from 10086, but this is an ordinary phone number. Please pay attention to the answer to this question.

4。 When filling in the complaint, we should pay attention to the correct price of the information enterprise name. It is suggested that you fill in the complainant in the full name of the enterprise. For example, China Mobile is called China Mobile Communications Group, China Telecom is called China Telecom Group, China Unicom is called China United Network Communications Group Co., Ltd., and Beijing Mobile is called China Mobile. Group Beijing Co., Ltd. ",which Shenzhen Mobile calls" China "> >;