How to write after sale

After-sales service of general products should first explain the warranty period, how to deal with specific problems during the warranty period, and how long the service items will be provided after the products are sold.

To provide you with a specific model essay, you can refer to it:

After-sales service plan: 1 product after-sales service commitment and related instructions 1. 1 product after-sales service belongs to our company's manufacturing and installation quality problems within the specified warranty period, and the company is responsible for free maintenance or return. 1.2 The free maintenance period provided by our company is 1 year after delivery. During this period, due to equipment quality problems, our company is responsible for on-site maintenance and debugging. The maintenance cost and replacement cost of unqualified parts shall be borne by our company, and other losses shall be borne by our company independently. 1.3 After delivery, our company will follow up the products. The marketing department has specially set up customer file cards and complaint telephones to better provide customers with satisfactory services. Our company sends professional maintenance service personnel to pay a return visit to users every summer and winter to assist users in product maintenance and repair. If the product has quality problems, we will arrive at the scene within 8 hours in the province and 24 hours outside the province after receiving any form of notice from users, or repair or replace the product free of charge according to the specific situation to meet the requirements of users. In addition, our company also has high offices in large and medium-sized cities, which can arrive at the scene in the first time. 1.4 If the product is damaged due to improper use by the customer, the marketing personnel of the marketing company shall sign a maintenance contract with the customer. According to the maintenance contract, the technical maintenance team should be responsible for completing the maintenance task as scheduled. 1.5 In addition to the after-sales service during the warranty period, our company is also responsible for the equipment maintenance after the warranty period, but the after-sales service expenses shall be borne by the buyer. 2. After-sales service implementation plan (detailed rules) 2. 1 product after-sales service working procedure 2.1./product after-sales service is what our company does after product debugging, acceptance and operation until the product is qualified and recognized by the buyer. 2. 1.2 the after-sales service department inquired about the quality problems in detail according to the customer's requirements, and the customer required to fill in the after-sales service contact form, and sent technical maintenance personnel to the site to understand the situation when necessary. 2. 1.3 The after-sales service department shall reasonably dispatch after-sales service personnel to the customer site immediately according to the maintenance plan and workload. 2. 1.4 After the after-sales service personnel arrive at the customer site, please ask the buyer's technicians to confirm the maintenance plan. If there are any objections, the production technology department will organize relevant departments to coordinate and solve them. 2. 1.5 On-site service, after-sales service personnel shall organize the implementation according to the scheme confirmed by both parties. After the service is completed, please ask the buyer to accept the service items and sign the opinions on the after-sales service contact form. After-sales service personnel should take the initiative to put forward specific requirements or improvement suggestions for our product quality and service quality to the buyer. 2.2 After-sales service includes product installation and debugging, guidance and training of equipment operation and maintenance personnel, and maintenance work involving product quality problems or installation quality problems during the warranty period. 2.3 major project service regulations 2.3. 1 set up a project office, which is directly led by the vice president of technology and production, not only responsible for the contact and coordination of the whole process of contract performance, but also escorting the product operation process from installation and commissioning to the warranty period (usually one year after the equipment is put into production) to ensure that the product operation performance meets the requirements of users. 2.3.2 Set up an after-sales service contact point near the user unit, and equip qualified and experienced after-sales service personnel to be responsible for the operation, maintenance and maintenance training before the product runs, and provide the maintenance plan during the warranty period. 2.3.3 Carry out regular free maintenance for the products within the warranty period, and carefully check and record the operation of the products. 2.3.4 According to the operation of the product, we can send people to serve continuously for 90 days (from the date when the product is put into operation) until the product is put into normal operation. 2.4 Requirements for product quality return visit 2.4. 1 After-sales service department learns about product operation and customers' requirements, opinions and suggestions in the form of letters and visits every year, and feeds back relevant information to relevant functional departments of the company. 2.4.2 For major engineering projects and key customers, the after-sales service department will send special personnel to visit when necessary, record and sort out the information, opinions and improvement requirements obtained during the visit, write a visit report after returning to the company, submit it to the office and send a copy to relevant functional departments, so as to facilitate the continuous improvement and improvement of product quality.