The latest news on ticket refund and change policies of major airlines in 2021 and free ticket refunds

The recent epidemic situation is severe, and cases have appeared in many regions across the country. Under such circumstances, many people’s travel plans have been disrupted. Major airlines have also implemented relevant policies to support the refund of air tickets. For reference, the following is a brief introduction to these airlines’ cancellation and change matters. Ticket refund and change policies of major airlines

As of now, the airlines that have recently introduced policies to support ticket refunds and changes on Orange Pan include:

Long Terminal Airlines, China Southern Airlines, China Eastern Airlines , Hainan Airlines, Air China, Shenzhen Airlines, Sichuan Airlines, Xiamen Airlines, Spring Airlines, Juneyao Airlines, China United Airlines, Shandong Airlines, Hebei Airlines, Tibet Airlines, Tianjin Airlines, Lucky Air, Capital Airlines, China Airlines, Donghai Airlines and other related flight information

Changchun Airlines-Changchun route

Ticket purchase time: starting from January 13, 2021 (inclusive), all flights on January 13, 2021 (inclusive) Loong Airlines 891 tickets purchased before 2021

Flight time: between January 12, 2021 (inclusive) and January 31, 2021 (inclusive)

Applicable routes: Domestic flights in and out of Changchun

Refund rules

1. During the validity period of the ticket, you can apply for an involuntary refund at the original ticket purchase channel, and the ticket price and refundable tax will be refunded in full

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2. All Loong Airlines 891 tickets purchased before January 13, 2021 (inclusive), and the flight date is from January 12, 2021 (inclusive) to January 31, 2021

Domestic flights in and out of Changchun between January 12th and January 15th (inclusive)

For voluntary refunds that have been processed, you can apply for a refund and refund the refund fee collected. For tickets that have been refunded or changed other than the remaining dates, the refund fee/change fee and fare difference collected will no longer be refunded

Rescheduling Rules

1. Ticket validity period Within the applicable flight date range, if a passenger submits a flight change application 4 hours before departure of a flight within the applicable flight date range, and applies for a change to a flight before March 27, 2021 (exclusive), the same cabin can be used free of charge Change the flight date once; if you upgrade and reschedule, the change fee will be waived, and the upgrade difference will be charged normally

2. You can only change the flight date once for free. If the passenger proposes a change again, it will be treated as a voluntary change

Remarks: Itinerary changes and endorsements are not allowed

Processing channels:

Passengers can purchase tickets through the original ticket purchase channels (ticket agents, travel agencies, OTA third-party platforms, websites etc.) to handle refunds and changes

Chongqing Airlines-Harbin route

Ticket purchase time: Starting from January 13, 2021 (inclusive), all tickets on January 13, 2021 (inclusive) Loong Airlines 891 tickets purchased before )

Flight time: January 12, 2021 (inclusive) to January 31, 2021 (inclusive)

Applicable routes: Harbin Inbound and outbound domestic flights

Refund rules

1. During the validity period of the ticket, you can apply for an involuntary refund at the original ticket purchase channel, and the ticket price and refundable tax will be fully refunded

2. All Loong Airlines 891 tickets purchased before January 13, 2021 (inclusive), and the flight date is from January 12, 2021 (inclusive) to January 31, 2021

< For domestic flights in and out of Harbin between p> (inclusive), voluntary refunds that have been processed from January 12th to January 15th

can apply for a refund and refund the refund fee collected.

For tickets that have been refunded or changed other than the remaining dates, the refund fee/change fee and fare difference collected will no longer be refunded

Rescheduling Rules

1. Ticket validity period Within the applicable flight date range, if a passenger submits a flight change application 4 hours before departure of a flight within the applicable flight date range, and applies for a change to a flight before March 27, 2021 (exclusive), the same cabin can be used free of charge Change the flight date once; if you upgrade and reschedule, the change fee will be waived, and the upgrade difference will be charged normally

2. You can only change the flight date once for free. If the passenger proposes a change again, it will be treated as a voluntary change

Remarks: Itinerary changes and endorsements are not allowed

Processing channels:

Through the original ticket purchase channel (ticket agents, travel agencies, OTA third-party platforms, websites, etc.) Handling refunds and changes

Changlong Airlines-Beijing route

Ticket purchase time: starting from December 25, 2020 (inclusive), before December 25, 2020 (inclusive) Loong Airlines 891 ticket purchased

Flight time: December 25, 2020 (inclusive) to January 16, 2021 (inclusive)

Applicable routes: Beijing inbound and outbound Domestic flights

Refund rules

1. During the validity period of the ticket, you can apply for an involuntary refund at the original ticket purchase channel, and the ticket price and refundable tax will be refunded in full

2. All Loong Airlines 891 tickets purchased before December 25, 2020 (inclusive), and the flight date is from December 25, 2020 (inclusive) to January 16, 2021

For domestic flights in and out of Beijing between (inclusive), from December 25th to December 30th

Voluntary refunds that have been processed can be applied for a refund and the refund fee collected will be refunded. For tickets that have been refunded or changed other than the remaining dates, the refund fee/change fee and fare difference collected will no longer be refunded

Rescheduling rules:

1. Tickets Within the validity period, if a passenger submits a flight change application 4 hours before departure of a flight within the applicable flight date range, and the application is changed to a flight before January 20, 2021 (exclusive), the same cabin can be used One flight date change is free of charge; if you upgrade and reschedule, the change fee will be waived, and the upgrade difference will be charged normally

2. You can only change the flight date once for free. If the passenger proposes a change again, it will be treated as a voluntary change

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Remarks: Itinerary changes and endorsements are not allowed

Processing channels:

Through the original ticket purchase channel (ticket agents, travel agencies, OTA third-party platforms, websites, etc. ) Apply for cancellation and change

Changlong Airlines-Shijiazhuang route

Ticket purchase time: Starting from January 4, 2021 (inclusive), all flights on January 4, 2021 (inclusive) Loong Airlines 891 ticket purchased before

Flight time: between January 4, 2021 (inclusive) and January 19, 2021 (inclusive)

Applicable routes: in and out of Shijiazhuang Hong Kong domestic flights

Refund rules:

1. During the validity period of the ticket, you can apply for an involuntary refund at the original ticket purchase channel, and the ticket price and refundable tax will be refunded in full

2. All Loong Airlines 891 tickets purchased before January 4, 2021 (inclusive), and the flight date is from January 4, 2021 (inclusive) to January 19, 2021

< For domestic flights in and out of Shijiazhuang between p> (inclusive), voluntary refunds that have been processed between January 4 and January 7

can be applied for a refund and the refund fee collected will be refunded.

For tickets that have been refunded or changed other than the remaining dates, the refund fee/change fee and fare difference collected will no longer be refunded

Rescheduling rules:

1. Tickets Within the validity period, if a passenger submits a flight change application 4 hours before departure of a flight within the applicable flight date range, and the application is changed to a flight before March 27, 2021 (exclusive), the same cabin can be used One flight date change is free of charge; if you upgrade and reschedule, the change fee will be waived, and the upgrade difference will be charged normally

2. You can only change the flight date once for free. If the passenger proposes a change again, it will be treated as a voluntary change

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Remarks: Itinerary changes and endorsements are not allowed

Processing channels:

Through the original ticket purchase channel (ticket agents, travel agencies, OTA third-party platforms, websites, etc. ) handle refunds and changes

China Southern Airlines-Harbin, Mohe routes

Purchase time: For purchases made before January 15, 2021 (inclusive), the itinerary involves Harbin, Mohe (inclusive) Stop) Flights actually operated by China Southern Airlines and tickets starting with 784 using the code of the CZ flight number *** flight

Flight time: January 12, 2021 (inclusive) to February 8, 2021 ( (Inclusive)

Applicable routes: Domestic flights in and out of Harbin and Mohe

Change rules:

From January 15, 2021 (inclusive), on the passenger ticket If you submit a rescheduling application for the first time within the validity period, and change to a flight before March 31, 2021 (inclusive):

1. Apply for a change before the flight takes off, and the change fee and fare difference for the same physical class will be waived;

2. If you apply for a change after the flight takes off, the change fee will be waived, but the cabin fare difference will be charged.

Applying for changes to flights after April 1, 2021 (inclusive) will be processed according to the original ticket usage conditions.

Refund rules:

Applying for a refund starting from January 15, 2021 (inclusive):

1. If you cancel your seat before the flight takes off, you can cancel your seat on the ticket Within the validity period, return to the original place and channel of ticket issuance or contact China Southern Airlines for free refund procedures.

2. If you apply for a refund after the flight takes off, it will be processed according to the original ticket usage conditions. If a ticket is changed according to the above change regulations and then a refund application is submitted, it will be processed according to the original ticket use conditions

Note: Changes in the route and endorsement are not allowed for tickets applicable to this notice rule

China Southern Airlines- Beijing route

Ticket purchase time: If purchased before January 5, 2021 (inclusive), the itinerary involves entry and exit (including stops) at Beijing Airport on flights actually operated by China Southern Airlines and using the code of CZ flight number* **Enjoy flights with tickets starting with 784.

Flight time: January 3, 2021 (inclusive) to March 8, 2021 (inclusive)

Applicable routes: Domestic flights in and out of Beijing

Change rules:

Starting from January 5, 2021 (inclusive), the first application for rescheduling is submitted within the validity period of the ticket, and the change is to a flight before March 31, 2021 (inclusive):

1. If you apply for a change before the flight takes off, the change fee and the fare difference for the same physical class will be waived;

2. If you apply for a change after the flight takes off, the change fee will be waived, but a class ticket is required. price spread.

Applying for changes to flights after April 1, 2021 (inclusive) will be processed according to the original ticket usage conditions.

If you have not yet determined a new travel time, it is recommended that you contact the original place of ticket issuance or China Southern Airlines customer service to cancel your flight reservation before the flight takes off, and then go through the flight change procedures after the new travel date is determined.

Refund rules:

Applying for a refund starting from January 5, 2021 (inclusive):

1. If you cancel your seat before the flight takes off, you can cancel it on the ticket Within the validity period, return to the original place and channel of ticket issuance or contact China Southern Airlines for free refund procedures.

2. If you apply for a refund after the flight takes off, it will be processed according to the original ticket usage conditions.

If a ticket is changed according to the above change regulations and then a refund application is submitted, it will be handled according to the original ticket use conditions

(3) Changes in the itinerary and endorsement are not allowed for tickets applicable to the rules of this announcement

China International Air-Beijing route

Ticket purchase time:

Any application for ticket change or refund after 0:00 on December 14, 2020 (inclusive), January 4, 2021 ( Domestic tickets starting with 999 (including mileage award tickets) purchased or exchanged before

Applicable routes: Domestic flights in and out of Beijing

Refund and change rules

(1) Change of flights

During the validity period of the ticket, You can change your flight once for free to a flight before March 31, 2021 (inclusive), and the change handling fee, sub-class fare difference and off-peak season fare difference will be waived. Changing flights again or to flights after April 1, 2021 (inclusive) must be handled in accordance with the ticket usage conditions

If you have not determined the new travel time, it is recommended that you cancel the flight before departure Make a reservation, and then go through the ticket change procedures after confirming the new travel date

(2) Refund

Within the validity period of the ticket, you can apply for a refund for the unused segments of the ticket, free of charge Refund handling fee. If you apply for a refund for a ticket that has been changed according to the above principles, you must apply for a refund according to the ticket use conditions

(3) Change of route or change of carrier

If you need to change the route or change of carrier, It is recommended that you refund the original ticket and then purchase a new one. Precautions for Spring Festival travel

Do travelers need to be quarantined after arriving at their destination during the Spring Festival?

Travel that meets the travel conditions stipulated in this document Personnel holding valid negative nucleic acid test results for the novel coronavirus do not need to be quarantined after arriving at their destination. They must monitor their personal health after arriving at their destination, minimize gatherings, and abide by local epidemic prevention and control policies. If you develop fever, dry cough, sore throat, decreased sense of smell (taste), diarrhea and other physical symptoms, go to the hospital in time.

How to obtain a negative nucleic acid test certificate for travelers?

Travelers can be tested at any local medical institution, disease control agency or third-party testing agency with nucleic acid testing qualifications before departure. , travel with a negative nucleic acid test certificate or a health pass code "green code" containing negative nucleic acid test information.

How to ensure the demand for nucleic acid testing during the Spring Festival?

In view of the increased demand for nucleic acid testing during the Spring Festival, guide localities to improve their nucleic acid testing capabilities, and actively explore ways to reduce the cost of nucleic acid testing and improve nucleic acid testing. Timeliness, increased convenience of nucleic acid testing, etc. As of now, the country's new coronavirus nucleic acid testing capacity has exceeded 15 million copies per day. If mixed sample testing is carried out, the country's total testing capacity can be further improved to ensure the demand for nucleic acid testing during the Spring Festival travel period.