Everything else on my mobile phone is normal, except the short message 10086 sent by the mobile company. What is the reason and how to deal with it?

Hello, if your mobile phone can receive short messages from other numbers, it means that your short message settings and communication channels are fine. Generally, you have installed 360 security guards, information housekeeper and other software, and blocked short messages with special service codes such as 10086. I suggest you check the block box in the software and add these service numbers to the white list.

If the above software is not installed, it may be the cause of mobile phone virus. It is recommended that you restore the factory settings or brush the machine under the guidance of professionals. If it is difficult to operate, it is recommended to operate on the mobile phone repair network.

Tips: Please back up your personal information before restoring the factory settings or brushing the machine.