Why can't Huawei p8 answer the phone and send and receive short messages?

If the phone can't make a call, but you can make a call, you can investigate and deal with it in the following ways:

1. Please confirm whether the harassment interception function is set.

1. Please click the mobile phone to dial (or call), click the three buttons in the upper right corner to enter harassment interception, click the interception rule to see if there is a blacklist, and long press the blacklist number to delete the waiting number from the blacklist.

Tip: emui10.1.1path: telephone > click the three-point button in the upper right corner > harassment interception > set the icon in the upper right corner > blacklist > long press the blacklist number to remove it.

2. Continue to click on the phone interception rules to see if the corresponding interception switch is turned on. After the phone is turned on, the mobile phone that meets the rules will not be connected. It is recommended to open it on demand. If all incoming calls need to be connected normally, you can turn off all switches.

3. If you have installed a third-party mobile phone housekeeper application (such as 360 mobile phone guardian or Tencent mobile phone housekeeper) and set up the call interception function, it is recommended that you uninstall such applications and use the harassment interception function that comes with your mobile phone.

2. Please confirm whether call forwarding is enabled.

If the call forwarding function is turned on, the incoming call will be forwarded to other numbers, and you will not receive the call. Please click dial (or phone) and click the three buttons in the upper right corner to enter Settings > Check whether the call forwarding function is used in call forwarding. If so, please disable call forwarding and try again.

3. Please confirm whether to use VoLTE HD calling.

The abnormal account opening of operator VoLTE will lead to the inability to answer the phone. Please follow these steps to try:

1. Please contact the local operator to re-enable the VoLTE function for this mobile phone card, which will take effect after restarting the mobile phone.

2. If it is not convenient to reopen the VoLTE function temporarily, it is recommended to close the VoLTE function temporarily. You can slide the gesture from the top of the screen to bring up the shortcut menu, press and hold the mobile data icon to enter the setting interface and turn off the VoLTE HD call switch.

Tip: some models do not have VoLTE HD call switch. Please contact your local operator to re-enable the VoLTE function.

4. If you use a 5G mobile phone, please confirm whether your mobile phone uses SA network.

At present, the operator's SA network is still immature, and network problems may occur, which will affect your call experience. Please enter mobile phone settings > about mobile phone > status information > view mobile network types in the network when you are not talking:

If your mobile network type is displayed as "NR", it means that your mobile phone uses SA network.

It is suggested to go to Settings > Mobile Network > Mobile Data and turn off the attempt to enable the 5G switch; If the problem is solved after turning off the 5G switch, it is recommended to feed back the problem to the operator.

Tip: If your mobile network type is displayed as "LTENR", it means that your mobile phone is using NSA network, and no operation is required.