Organizational atmosphere of corporate culture in RT Mart

RT Mart's organizational atmosphere: gratitude, smiling, clapping everywhere, happy team.

Thanksgiving: Thanksgiving customers, because so far, only RT Mart regards customers as bosses. It is this unique concept that makes RT Mart the king of supermarkets in Chinese mainland. Doing retail business is actually doing service, which is almost the knowledge of domestic retail industry now, but only RT Mart really does service. Other retail industries are talking about sales performance, profits and so on. RT Mart talks about it the most. What we do most is how to display the goods neatly and regularly, which is more conducive to customers' purchase, how to clean the shop, how to make customers feel the pleasure of neat shopping, and how to arrange the goods in the promotion area full, which further sets off the shopping experience in the goods. Doing all this is a gratitude to customers. Only in this way can we really do a good job. I did a good job, and all the processes in the store were smooth. The only thing I have to do is to wait for the arrival of customers and serve them well, so that the sales performance will naturally improve. In fact, to put it bluntly, anything RT Mart does is for sales performance, but he never makes it clear to employees that it is to make money. I will only tell you whether it meets the specifications and the company's requirements.

Smile: Smile is the softener of all unhappy things. Even if there are unhappy things, just smile and you will naturally feel much better. After the basic work is done, what RT Mart employees can do is to help customers shop more conveniently, quickly and cheaply. At this time, one of RT Mart's four most important tasks-cordial service-will be used involuntarily. Hello, welcome! All my colleagues in the shop say so. When welcoming guests, not only say welcome, but also remind you to use the shopping cart. The cashier also has a standard expression. Hello, please show me your membership card. Do you need a shopping bag? The goods you bought totaled ***XX yuan, and you paid XX yuan. Here is your shopping receipt. Welcome to visit next time. So far, you may only hear these languages when shopping in RT Mart. At the same time, they are all smiling. Unconsciously, everyone can't help but choose more things, which is almost zero for other retail peers.

Applause is everywhere: applause is a reward. In a shop, everyone is a member of a big family, so we should always encourage each other. Colleagues should applaud when they encounter difficulties; When he does well, he should be applauded; And when he is praised and praised by customers, he deserves applause. Applause is just a symbolic meaning. More importantly, we should encourage each other and devote ourselves to our work, so as to give full play to everyone's full energy.

Happy Team: Actually, retailing is very hard, and RT Mart is no exception. Trained teachers told us that RT Mart is actually a labor-intensive enterprise, which means it is necessary to do some manual work in RT Mart. In such a team, we should not only work hard and be stupid, but also find some comfort and happiness in our efforts. Only in this way can we better carry out our work and better mobilize the enthusiasm of our colleagues. This invisibly improves the work efficiency, and the sales performance has quietly reached the task set by the headquarters.

In fact, what RT Mart did was very simple. He will not let his colleagues work blindly for the sake of sales performance, but will only do something to better serve customers. But on second thought, it's terrible. It is precisely because everyone thinks that what they are doing is not a sales job, and there is no economic benefit. Colleagues can work together in Qi Xin to do everything better. The ultimate goal of all this is to serve sales, but RT Mart never understood it. Just for customers, colleagues, service, service or service.