How long does it usually take for the website of the Ministry of Industry and Information Technology to reply to complaints?

It usually takes one or two working days. If this time is exceeded, please wait patiently.

Please note before the Ministry of Industry and Information Technology complains about the website:

Be sure to state the problem truthfully, and never make it up.

You can't exaggerate and fabricate facts, make them out of nothing, and you can't have the psychology of luck and revenge. All the complaint materials you wrote will be handled by a special person, and all the materials will be forwarded to the complained enterprise for inquiry and handling.

Complaints to the website of the Ministry of Industry and Information Technology are as follows:

1. Please fill in your name, mobile phone number, email address, mailing address and other communication methods carefully, and don't fill in false information. After the complaint, try to ensure smooth communication.

2, after the complaint (usually one or two working days, if beyond this time, please wait patiently. ) There will be complaints from the Ministry of Industry and Information Technology at 0 10- 12300 or 0 10-xxxxxxxx. Don't be nervous, the staff will call you 1 10. The staff will first introduce themselves as the staff of the Ministry of Industry and Information Technology, and then you can ask and confirm some specific information and answer truthfully.

3. In another case, the Ministry of Industry and Information Technology does not call you and directly transfers the problem to the complained enterprise. For example, if your complaint is about mobile, it may be that the mobile customer service staff called you directly. It may not be a direct dial phone of 10086, but an ordinary mobile phone number. Please pay attention to the answer.

5. When filling in the information of the complained enterprise, attention should be paid to filling in the enterprise name correctly.

6. The content of the complaint is the most important part, please fill it in carefully. At the beginning of the complaint, the information such as the object of complaint and the complainant should be explained again. When filling in the complaint, we should pay attention to the formality of the language used, the content of the complaint should be specific and objective, the facts should be well-founded and the logical relationship should be clear and clear.

7. The appeal requirements shall be reasonable and shall not be unreasonable or revengeful.

8. For the problem of wrong charges, we must adhere to the principle of "double refund of telephone charges".

9. In addition to the compensation claim due, the operator may also be required to make reasonable compensation.