Why can’t I receive text messages on my Samsung w2014 phone and the previous messages are gone?

Hello:

Based on your description, we recommend that you:

1. Operate on your phone: Settings-Application Manager-Sliding Screen Options (all) - Find information - click to enter and try clearing data

2. Settings - Application Manager - Sliding screen options (all) - BadgeProvider Click to enter and try clearing data

3. If the problem still exists (caused by third-party software)

Please back up your phone data (phone book, text messages, multimedia data, etc.) and try to restore the phone to factory settings (Settings-Reset -Restore factory settings)

Note: All data stored in the phone will be lost. Be sure to back it up to the SIM card and SD card in advance before operating

4. Update the system version

Welcome to Samsung service appointment:

.samsung.com/suppor