Call the customer back by SMS.

Skin managers must learn this set of return visits to retain 90% customers.

Put bait before the visit.

When the customer finishes nursing, he will remind her to check out at the front desk: "Dear, in order to ensure the service effect, the consultant will pay you a return visit within 2 days. Please add you here first. If you have any follow-up needs or questions, please feel free to contact us. "

First visit (within 24 hours after breastfeeding):

"Dear Miss X, hello! This is the aesthetic space of Yuji's skin. You experienced water and oxygen care in the mall yesterday. Do you think your skin condition is ok today?

Our shop uses products according to your skin formula, which is very moist and gentle and very suitable for your skin ~

I suggest you use the mask for 3 days after nursing, and the effect will be better ~ If you have any questions after nursing, you can contact customer service at any time and look forward to your next visit ~ "

Second visit (5-6 days after breastfeeding):

"good afternoon, miss X. It's been five days since you were last here. If you take another care within a week, your skin will be more hydrated, radiant and clear.

The day after tomorrow falls on Saturday. Let's make an appointment for water and oxygen care for you again. 2: 00 p.m. It's the same as last time. Do you think the time is right? "

Old customers pay a return visit

"Dear Miss Z, good afternoon. It will be XX Festival soon. XXX Skin Management Center wishes you a happy holiday in advance!

There are many long-term holidays, and bright skin keeps you glowing ~ Look at your PY Q, you are planning a trip. Recently, the store also launched a holiday care package. As long as 199 yuan, you can enjoy whitening/hydrating/sunscreen repair. 3 options! Do it before and after the trip. Do you want to make an appointment now? "

The sleeping guests came back to talk.

Calling to activate sleeping guests is more practical than texting, because there are more information to be obtained, more problems, and poor timeliness of typing and chatting. Moreover, the customer may not reply for a long time after sending the information, so it is better to simply call: "Hello, is this Miss M? I'm Lisa, consultant of Yuji Skin Aesthetics Space. I used to take care of you. Recently, there are many allergens in the air. I remember that you have dry and sensitive skin. How is the skin condition these days?