Is it legal for pet store membership card not to refund money?

Where an operator suspends its business, closes its business or changes its business premises, it shall make it clear in a prominent position in the business premises, and notify consumers by telephone, SMS, email, etc. 30 days in advance. If the operator raises the service price, lowers the service standard, postpones the opening, closes down, closes down, changes the business premises or business entities without authorization, the consumer has the right to demand the refund of the balance in the card. If the validity period of a single-use commercial prepaid card is set, when the validity period expires, consumers can request renewal or refund according to the agreement. If a consumer needs to transfer a single-use commercial prepaid card due to objective reasons such as change of residence and health status, the operator shall allow it and shall not charge additional fees. The premise of storing value in the membership card is that every consumer will worry about how to protect his rights and interests after the store closes down, so the membership card itself is beneficial to consumers, but it is easy to infringe on consumers' property because of the unstable operation. Therefore, you must sign a contract with the merchant before you apply for the card, and stipulate how to deal with the membership card after the merchant closes down.

legal ground

Article 39 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests disputes between consumers and business operators can be resolved through the following channels: (1) through consultation with business operators; (2) Requesting consumers' associations or other mediation organizations established according to law to mediate; (three) to complain to the relevant administrative departments; (four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration; (5) bring a lawsuit to the people's court.