I bought a ticket in the same city and successfully refunded it on 12306. However, in the verification of the refund in the same city, the customer service said that it would take 15 working days at m

I bought a ticket in the same city and successfully refunded it on 12306. However, in the verification of the refund in the same city, the customer service said that it would take 15 working days at most to receive the refund. Really? Yes, you can get your money back. You need to call Tongcheng Travel (the provider of WeChat train ticket service) to make it clear. Customer service will give you a refund. It takes 15 days at most, usually 3-5 days.

China Railway Customer Service Center (12306.cn) is an important window for railway customers, which integrates passenger and freight transportation information of the whole railway and provides passenger and freight transportation business and public information inquiry service for the society and railway customers.

By logging in to the website, customers can inquire about the passenger train schedule, fares, whether the train is late, remaining tickets, ticket outlets, freight rates, vehicle technical parameters and related passenger and freight regulations. Railway freight customers can handle business through this website.

20 15 12 railway department introduced that 12 2 or 3 has no time node, and 12306 website can accept passenger mobile phone verification business at any time, and communication can be confirmed by sending short messages between the website and passenger mobile phones.

Since 65438+February 1, some new functions have been enabled in the railway ticket system, and the long-awaited "seat selection function" of online ticket purchase has been realized. In order to further facilitate passengers to purchase tickets, Railway 12306 opened the group ticket reservation service on March 10, and individuals and units can make reservations. Previously, passengers could only buy group tickets by calling or going to the ticket window.

12306 website's function of selecting seats for emu trains with prefix C, D and G was officially put into operation on June 2, 20 17 10. Since 2017165438+123, the website of China Railway Customer Service Center 12306 has been put into operation. If you need to buy tickets, change tickets or refund tickets during the maintenance period from 23: 00 to 06: 00 every day, please go to the train station window.