Telecommunications work summary

Sample essay on telecommunications work summary (general 5 articles)

Before we know it, we realize that the hard work has come to an end. After this period of hard work, We have made more progress in our continuous growth, and we need to seriously write a work summary for this. I believe many friends don’t know how to write a work summary. Below is a sample telecom work summary that I compiled for you (5 general articles). Welcome to read and collect.

Telecommunications Work Summary 1

Since I have been responsible for broadband collection work, I have insisted on putting efforts to learn business knowledge, constantly improving my work level, putting it first, and making full use of my spare time. Study various skills related to business, always keep in mind the service policy of "customers first, honest service", adhere to the customer's expectation is Tietong's eternal pursuit, customer satisfaction is the fundamental concept of Tietong's survival, with a warm service attitude, excellent level of business and win the trust and support of customers. I now summarize my work situation as follows:

1. Basic work situation and renewal situation this month:

This month, 274 households on Beier Road should renew their fees, including 23 users of potash fertilizer plants, and 27 households of petroleum users. There are 29 users, 56 public network users, 166 private network users (that is, 5-digit numbers, mainly railway employees). The special preferential policy for railway employees launched this month, with a monthly subscription of 60, free of charge, has a certain effect. In our case, Before this offer was launched, some households had left the Internet and switched to China Telecom and China Netcom. After contacting the users, they all said they would choose Tietong after the expiration date.

Loss situation: As of now, 23 households have dismantled their phones in March. In February, 99 households dismantled their machines, including 12 oil users who had switched to LAN. In January, 49 households, including 13 oil users, dismantled their machines. The number of dismantled machines this month dropped slightly compared with the previous two months. (See the table below)

Reasons for the loss of LAN petroleum users:

1. The network speed is slow. Customers reported that our network speed is slow. Another point is that the port we rent is from other places. Changing IPs often annoy users.

2. Competitors’ preferential measures are exciting. After China Telecom launched the plan to install broadband and get a mobile phone, it attracted a lot of people. Netcom's fiber optic speed and low fees have also raised eyebrows among many customers.

3. The service is weak. Some customers reported that the problem could not be solved in the first time, resulting in a lack of confidence in Tietong.

2. Some thoughts at work

1. Seize the advantages of your own resources, make full use of the personnel network advantages of Tietong Company, form a Tietong game group, and drive xxxx Railway Company, People who play large-scale games in xxx potash fertilizer plants, oil refineries, and xxx enterprises and institutions will increase the number of users of Tietong Broadband.

2. Carry out the "You are in the heart of Tietong" campaign. Through working with users during this period, I found that after users use Tietong's broadband, they generally do not contact each other except when they have technical problems. The reason for the loss of some customers is: Tietong lacks the initiative to care about users, resulting in customer loss. The purpose of launching the "You are in Tietong's Heart" activity is to pay regular return visits to users or actively send blessings on festivals and user birthdays, so that customers can Feel the care and warmth, thereby retaining old customers and bringing in new customers.

3. Internet speed and price are not the main factors for customers to leave the grid. It is our purpose to let customers understand the advantages of Tietong and choose Tietong. However, I found that our publicity is low and the fields involved are narrow. It is recommended to increase publicity and increase service coverage.

4. Correct guidance. As far as I know, during the peak Internet hours (18:00 to 21:00 every day, weekends), even China Telecom and China Netcom cannot guarantee fast Internet speeds during this crowded time. The key is that we lack correct guidance.

5. Service is the last word. What customers value is service. If a few phone calls can't solve the problem, users will definitely not choose you next time. Therefore, we will deepen our service efforts and further enhance the service awareness of Tietong people.

3. Next step work plan

First, cooperate with the company leaders and colleagues to further enhance the service concept and conscientiously complete various tasks assigned by the leadership. The second is to continue to strengthen the study of theoretical and business knowledge, broaden one's knowledge areas, and give full play to one's abilities in the workplace. Serve the company and users with full enthusiasm. The third is to strengthen the organization of work. Monotonous working methods for a long time can easily cause fatigue and affect the quality of service. In the future, we should strengthen the reasonable arrangement of work. Avoid mistakes in your work.

In the future, I will use my full service enthusiasm, skilled business skills, and the purpose of serving customers and serving the society to strengthen service functions, improve service methods, repay customers with high-quality services, and provide more services. Dedicate yourself enthusiastically to your work, keep up your efforts, and strive for great results.

Leaders are kindly requested to point out any deficiencies in the above summary. Telecommunications Work Summary 2

During the more than two-month internship as a community manager, I followed masters Jin, Chen, and Yang from the development zone to learn the installation and maintenance of optical fiber lines, ADSL lines, and ITV . They taught me the techniques and experiences they had accumulated over the years, which benefited me a lot.

During the fiber optic installation, they guided me on how to combine the location distribution of the network cables in the wall with the fiber optic lines to make the fiber optic access to the user's home as simple and beautiful as possible.

I was amazed by Master Jin’s beautiful fiber twisting techniques. When I asked him for advice, he said, "Imagine the two connected optical fibers as a circle as much as possible, and let the big circle turn into a small circle. Of course, this requires long-term accumulation." He told me to go to the conference room to practice diligently during the lunch break. In order to perform your best work in the future.

During the ADSL line installation, Master Yang said, "If I tell you, you will remember it, if I demonstrate it to you, you will understand it, and only by doing it yourself can you truly understand." Master Yang took out his precious I used time at work to ponder and study, and gave guidance on the side. After countless corrections, I gradually understood. I would like to express my deep gratitude to them for their long-term guidance, advice, training and care.

In terms of installation and maintenance of optical fiber and ADSL, each master has his own hard work, but the only drawback is that they have flaws in product marketing.

As the saying goes, life is hard to come by, but Buddhism is hard to smell. For all the masters in the community manager position, sales is like Buddhism, which is difficult to understand. But in the face-to-face contact with users these days, I have some feelings about this.

One: Let users recognize you as a person first, and then recognize your product.

During the installation process, I must be careful and considerate of the users. In this way, they will have a good impression of me, and when I recommend a certain package to them, they will definitely listen carefully. Because at this time what they recognized was not a certain product but me as a person.

Two: Do ??your best to build a good relationship with users.

Use honorific words when contacting users on the phone, and be polite when visiting customers. As the saying goes, reciprocity is a courtesy. If I respect my users, they will be polite to me. Then our relationship will change. When we meet on the road, we greet each other like friends. On the contrary, if I keep a straight face all day long, as if the customer owes me money, users will ignore me. In today's era where favors are prevalent, relationships have become extremely important, and they will also give favors when recommending products to customers.

Three: Be good at observation and prescribe the right medicine.

Account managers spend all day scanning the streets looking for target customers, but it is difficult to see the customers’ true consumption levels and usually do not know what they really want. If marketers don’t know what customers want, they will lose potential customers. However, community managers come to serve customers door-to-door. Through understanding the home layout, it is easy to know the financial conditions of the users. It is said that knowing oneself and the enemy will never be in danger. The marketing plan formulated has a high hit rate and is easy to be adopted by customers.

The job of the community manager is installation and maintenance. But you don’t know that you can market during installation and you can market during maintenance.

But in such a good environment, marketing performance is pitiful. I know that there are many areas for future community managers to improve, but marketing is the first priority. Telecommunications Work Summary 3

20xx is the year I engaged in telecommunications work. Over the past year, with the help and guidance of my leaders and colleagues, through my own efforts, I have transformed from a maintenance staff to a professional transmission maintenance staff. Personally, both in terms of professionalism and ideological realm, as well as business quality and work ability have been greatly improved in all aspects, and at the same time, they have also completed various tasks assigned by the leaders very well. Looking back on this year, I have met many good teachers and friends and gained a lot of experience and lessons. Although there have been certain results, there are also many shortcomings. place. I now summarize my work and study situation over the past year as follows:

I have been working as an aircraft maintenance personnel for a long time since I came to the telecommunications company. During this period of working time, I have also learned a lot. What maintenance personnel have to do Work conscientiously and meticulously, without being sloppy, and report problems promptly for processing. Maintenance personnel must record various environmental indicators such as temperature and humidity in the computer room every day, and check whether the equipment circuits are operating normally. While inspecting some environmental maintenance work, they must also check the safety management and fire safety of the trunk computer room. Strictly rectify the computer rooms and locations with potential safety hazards. During important communications and holidays, inspect the equipment, network management, spare parts and cables in the entire network maintenance area, summarize the problems found, propose solutions and measures for rectification, and ensure the normal operation of equipment and circuits. At the same time, the maintenance personnel also need to simply handle some professional complaints to ensure that the switching, transmission, data, and power supply equipment can operate normally.

After working as a maintenance personnel for more than half a year and becoming familiar with various professional knowledge of the business, I chose to become a professional transmission maintenance personnel, so that I can learn more about the transmission profession more thoroughly. The theme is always to do a good job in equipment maintenance and ensure the safe and reliable operation of the network. We should promptly discover fault points and handle the faults quickly to ensure the effective and smooth operation of the network. In this year of work and study, I have learned a lot of technical and business knowledge, and I have a better understanding of cooperation with my colleagues. I have learned a lot of professional knowledge and principles of life from them, and I am very fortunate to have just started my career. With them accompanying me, I believe I will achieve better results in my future work.

During this year of study, I found that there is still a big gap between me and a professional person. All aspects including work skills, professional knowledge, work habits, and work thinking are not very mature. This is also where I will continue to hone and improve myself at work in the future. I carefully summarized that there are still many places where I have not done well enough during this year.

1. The work is not refined enough. Every time you find your shortcomings, you must correct and summarize them in time to avoid similar mistakes in the future. You do not have a thorough understanding of professional transmission equipment and resources. You must make use of those around you. people and resources to improve their work capabilities.

2. The work is not flexible enough, and there is a lack of communication with colleagues. It is necessary to prioritize things, grasp the main contradictions, and draw clear boundaries. What is essential work, what is help, and what must be done? , think clearly. How to communicate with people in other departments, how to communicate with people in this department, and how to communicate with users are all areas that need to be focused on communication and learning in the future.

In future work and study, you must always correct your shortcomings and develop good working habits. You must be hard-working and diligent in every job, handle every detail and strive to improve. Improve your own professional skills and accomplishments, grow and improve yourself as soon as possible, and strive to become an outstanding professional talent. Telecommunications Work Summary 4

The telecommunications business hall is the window of the telecommunications company. Working at the front desk of the company's business hall, I have a lot of contact with customers and need to coordinate many things. In addition to normal charging and handling business, I also play an important role in receiving users, conducting business, coordinating relationships, resolving conflicts, consulting, and accepting complaints. effect.

This year, great progress has been made in all aspects.

He has accumulated a lot of experience in handling business and answering customer questions, and can provide customers with satisfactory services in a timely and accurate manner. Strictly demand yourself at work, maintain a strong sense of responsibility, a prudent work attitude and a good mentality. Continuously strengthen business learning and strive to improve business level and coordination capabilities. At work, we provide enthusiastic service, treat each other with sincerity and heart-to-heart, and win the trust of customers through meticulous work. To sum up, the main points are as follows:

1. Correct work attitude and high-quality service level

When I work as a salesperson at the front desk, I first find the right position for myself. Develop your own work goals and work plans. Ask yourself how to master comprehensive business knowledge, how to convey the business knowledge you have mastered, how to better promote our various businesses to users through the business front desk, and how to make users accept and use them. Our business...a series of "how to do it" often urge me to establish a correct work attitude and do every job well.

High-quality service level: First of all, we must put customers first. This is undoubtedly our top priority, so my biggest emotion and theme today is-customers are in my heart. We receive business that is full of joy, anger, sorrow and joy every day, and our mood is often infected by the joy, anger, sorrow and joy of users. This requires us to exchange our "enthusiasm" for the user's "reassurance" and use our " Patience” in exchange for users’ “comfort”. Facing the market environment with increasingly fierce competition and increasingly important services, what kind of services must we consider to satisfy customers? When I engage in service work, I start from the small and subtle, see the big from the small, and reflect the meticulous service.

A small greeting, a small reminder, a text message, and a phone call all make the customer surprisingly discover that he is always in my heart, and spiritual communication can make all good things everywhere. Provide personalized, differentiated, diversified, and family-friendly high-quality services to meet the various needs of customers. Details make differences, and differences create advantages. The operation of an enterprise is first of all the operation of customers, understand the feelings of customers, serve customers with heart, and enhance customer value with sincerity, patience and details. A clean and elegant business environment, friendly and warm service personnel, a unified and standardized corporate logo, and high-quality and comprehensive service content can all give customers a good feeling, thereby generating their trust and recognition.

Smile service, smile can make us gain friendship, and it can eliminate misunderstandings between people. When you smile, it is not service, but when you give this smile to the customer, service is produced. Always put the interests of customers first, a friendly smile and a sincere greeting shorten the distance between each other, and at the same time win the respect of customers. Only with a sincere smile can we serve "with heart" and truly achieve "five-hearted" service, that is, love, enthusiasm, sincerity, concern and humility.

2. Good work style and skilled business skills

I remember when 2·0 was about to go online, I sacrificed all my holidays in order to master the company’s business knowledge as soon as possible. I took advantage of everything I could I use the time I have to study the company's business knowledge comprehensively and meticulously. In addition to studying business knowledge at work, I also use my off-duty time to read relevant materials and conduct tests, which greatly improves my business level and allows the business to be carried out smoothly. And received unanimous praise from leaders and colleagues.

When I served as the deputy marketing team leader, I felt the arduous task and the importance of enhancing the cohesion of the team. In order to popularize the new business for newly developed users, after the sales department issued the target, I thought hard and convened some members of the team to discuss measures. Based on everyone's suggestions, we formulated practical competition methods, organized business training and dealer meetings, and actively communicated with dealers to gain their understanding and recognition. Because the assessment method is scientific, fair and well-supported, this activity greatly mobilized the enthusiasm of the sales staff. In just one month, the monthly popularity rate of our 189 packages increased from less than 75% to 106%, so I first required myself to have skilled business skills.

To this end, I classify and memorize various business knowledge, such as brand tariffs, new business categories, promotional activities, etc. For brand tariffs, I will choose to combine monthly fees, caller ID fees, basic call fees, and roaming fees. Memorize using the comparative memory method, which not only speeds up the memory speed, but also speeds up the accuracy of the memory. For new business types, I will choose some concepts that are similar to them to memorize. For example, the two concepts of WAP and GPRS are very difficult to explain to users, so I choose to let users experience 3G terminals, so that users can quickly become familiar with and master them. these two businesses.

I always tell myself that at work, everything I say and do represents the image of the company, letting tears of grievance flow in my heart and dedicating a sincere smile to users. When facing angry, unreasonable users who are dissatisfied and misunderstood about our business and work, we must keep in mind the service slogan "The user is always right, the user is God" and use the same sincere smile and the same patience. explanations to resolve customers’ misunderstandings and anger. I remember one time I was in the VIP room. I had not finished my work and had no idea that it was time to get off work. At this time, a user pushed open the door and came in. He was full of swear words as soon as he entered. Faced with such angry users, I can only smile and ask them to sit down and listen patiently to their complaints. I patiently explained the doubts to the user while looking for detailed bills for the user. The doubts were finally revealed. It turned out that the user had subscribed to a monthly data subscription, but because he did not cancel it in time, the monthly subscription fee of 5 yuan was deducted at the beginning of each month. When I explained it clearly to the user, asked for their opinions, and canceled the monthly data subscription for the user, the user not only lost the rudeness when he came in, but said to me with shame, "I'm really sorry, I just had a bad attitude." Good. I’m really touched that you responded to my misunderstanding with such enthusiasm and patient explanation. The service attitude of the telecommunications company is good!” After hearing this, I finally understood the concept of the word “service”. How to face users in future work and how to do a good job in service... That is "treat people with sincerity, be pragmatic and realistic!"

3. Good teamwork spirit

It is very important to have a sense of teamwork in the modern working environment. Effective team work increases productivity. For this reason, I not only work hard on my own at work, but I also deal very well with my colleagues. In addition to learning from each other at work, I also often talk to my colleagues in life to understand each other's inner thoughts and give each other ideas and solutions.

4. Must set an example

I believe that an excellent employee should set an example and should silently contribute light and heat with a high sense of ownership; You should have a pragmatic and serious work attitude, work hard, be dedicated and love your job, and do your job diligently. Although I have achieved some results in my current work, I still have some shortcomings. In my future work, I will continue to strengthen business learning and improve my work style on the basis of continuing to give full play to my strengths and good work style. own quality. At the same time, we carefully listen to the various opinions and suggestions from the front desk business, constantly summarize the work, and work with everyone to provide good service.

Now our company’s all-staff activities are going on vigorously. As an outstanding employee in the VIP room, I will actively participate in improvement activities, constantly show my enthusiasm and wisdom, and contribute to the company and the company. Create a more beautiful working environment for yourself. Looking to the future, I still have a long way to go. I will not be dazzled by my current achievements. I will continue to carry forward my achievements and continue to innovate, not to do the best, but to do better. Telecom Work Summary 5

As a new employee, I look back on the six months I spent in Telecom. With the care of the leadership and the dedicated teaching and help of my colleagues, I gradually went from being unfamiliar with the work to being able to understand it. I became familiar with my job and slowly found my position. The particularity of my job may have made my work and rest hours less regular and changed my living habits, but it has also allowed me to meet many friends at work and in life. They are my teachers at work and my life goals. of ruler.

Without accumulation of small streams, there is no river or sea.

Every bit of my work has benefited me a lot. Three months after joining Telecom, I was assigned to my current department: the Monitoring Center of the Operation and Maintenance Department, and began to learn the related work of computer room duty with my old colleagues. In the early days, I was quite confused. I couldn't find my position and didn't know how to adapt. But in my daily work, my leaders and colleagues constantly gave me encouragement and help, and pointed out my shortcomings, so that I could continuously improve my working methods and improve work efficiency based on my actual situation.

I correctly understand my own work and value, correctly handle the relationship between suffering and happiness, gains and losses, personal interests and collective interests, insist on dedication, honesty and dedication, and complete various tasks well tasks, and always adhere to the principle of "obeying leadership, uniting colleagues, studying seriously, and working hard" and set high standards for ourselves. Treat people with sincerity in life, be dedicated to your job at work, and actively participate in various business training organized by the company.

Next, I will report my specific work situation this year to the company leaders:

1. Supervision of fault repair efforts: monitor all alarms in the base station and the office, so as to ensure timely notification of alarms. deal with. Cooperate with and supervise maintenance personnel to repair faults in a timely manner.

2. Basic management of the computer room and complaint handling: register the personnel entering and exiting the computer room, organize and clean the computer room, and keep the computer room clean and tidy; notify relevant maintenance personnel of equipment failures in a timely manner; promptly handle complaints on the duty phone Registration and processing; timely cooperation with the customer service department in dispatching complaint work orders.

In the new year, I will use my energy and spirit to usher in the new year, share the same destiny with the company, and overcome the unknown difficulties in the future. to create new value for the company. ;