An overview of polite expressions

As for the summary of polite expressions, language is a bridge between people. Teachers and family members have taught us to know polite expressions since childhood. In fact, we use different polite expressions in different scenes and occasions. We can express different meanings according to polite expressions. Look at the summary of polite expressions with me.

Summary of polite expressions 1 life expressions

Ten words of courtesy: "Hello, please, sorry, thank you, goodbye".

Meeting terms: good morning, good afternoon, good evening, hello, nice to meet you, please give me more advice and take more photos.

Words of thanks: Thank you, I'm sorry for the trouble, I'm really sorry, please, thank you for your help, etc.

Disturb the other party or apologize to the other party: "Sorry", "Please forgive", "Sorry", "Please wait a moment", "Trouble" and "Please bear with me".

When accepting each other's thanks and apologies: "You're welcome", "You're welcome", "You're welcome" and "It's all right".

Farewell words: "Goodbye", "Welcome to come again next time", "Walk slowly", "Have a nice trip" and "Please come again".

Taboo: hello, I don't know, idiot, you don't understand, you can die, pig head, etc.

working language

Telephone answering language

1, hello! This is the XXX unit (room). Who are you looking for?

2. This is me. Who is this, please? ..... go ahead.

3. What can I do for you?

Don't worry, I'll do my best.

You're welcome. This is what we should do.

6.XXX is not here. Can I take a message for you? Would you please call back later? )

7. Sorry, please consult XXX Company (office) for this business. Their phone number is ... (XXX is not this phone number, his (her) phone number is ...)

8. You have the wrong number. My name is. }

Telephone language

10, hello! Excuse me, are you XXX company (room)?

/

12, please help me find XXX.

13. Sorry, I dialed the wrong number.

Four. Terms of reception of visitors

14, please come in!

15, hello! May I ask who you are?

16, who are you looking for?

17. He (she) is not here. Can I take a message?

18, ×××× (or ××××) unit is in ×× building. I'll take you (or point out the place).

19. Sorry to have kept you waiting.

Please sit down (have tea).

2 1, this is me. what can I do for you?

22. Please wait a moment. I will handle it for you as soon as possible.

23. We will handle your complaint as soon as possible.

24. I'm sorry about this question. Please leave your contact number, and we'll get back to you after we study it, okay?

(The above 23-24 sentences are also suitable for answering the phone)

25. You're welcome. Please take care!

Terminology used in unit transaction.

26. Sorry to bother you.

27. Excuse me, which room is XXX?

28. Is XXX there, please?

Thank you very much (for your trouble).

30. Please stay.

Service period

1, the basic requirements of politeness:

(1) Speak respectfully and have a steady attitude; ② Speak politely, concisely and clearly; ③ Speak euphemistically and enthusiastically; (4) Pay attention to the art of language when speaking, and strive to be graceful and euphemistic; ⑤ Pay attention to manners and expressions when talking with guests.

2, "three lightness": walking lightly, speaking lightly and acting lightly.

"three don't care": don't care about the beautiful language of the guests; Regardless of the impatient attitude of the guests; Ignoring the unreasonable demands of individual guests.

"Four Diligences": Oral Diligence, Eye Diligence, Leg Diligence and Hand Diligence (Brain Diligence).

"four don't talk": don't talk rude words; Do not swear; Don't speak sarcastically; No service.

"Five Tones": Greeting guests when they come, answering questions when they ask, apologizing for their work mistakes, thanking them for their help, and seeing them off when they leave.

"Six polite expressions": greetings, entreaties, apologies, thanks, honorifics and farewell.

Eleven words of courtesy: please, you, hello, thank you, sorry, goodbye.

"Four service taboos": contempt, negation, contradiction and irritability.

3. Honorary service

Basic requirements: ① pleasant and clear language tone; ② The language content is accurate and substantial; 3 sincere and cordial tone; ④ Speak Mandarin well; ⑤ The language expression is just right.

4. Basic terminology

① "Welcome", "Welcome" and "Hello" are used by the welcoming staff when the guests come to the restaurant.

(2) "Thank you" and "Thank you" are used when guests bring convenience to the waiter's work.

(3) "Please wait a moment" or "Please wait a moment" is used to indicate that we can't provide services to our guests immediately, which is a serious and responsible attitude.

(4) "I'm sorry" or "I'm sorry to bother you" are used to apologize for disturbing or inconvenient guests.

⑤ "Thank you for waiting", and warmly apologize to the waiting guests.

⑥ "I'm sorry" or "I'm really sorry" is used to say sincerely and politely, because it has caused trouble or inconvenience to the guests.

⑦ "Goodbye", "Take your time" and "Welcome next time" are used to show enthusiasm and sincerity when guests leave.

An overview of polite expressions II. A collection of expressions

Ok, thank you for your kindness.

Good evening. I'm sorry. I'm sorry. You're welcome. Please forgive me. You're welcome. You don't have to send it far. see you tomorrow

Please go, please come here. You're welcome. Take care. Take care. It doesn't matter. Help yourself. Please come here.

Thank you for your hard work. Please stay. See you later.

Please sit down. I'm really sorry. Please forgive the trouble I have caused you. Please make way. Please stand in line consciously. Please don't worry.

I'm really sorry. Please hurry and pay attention to safety. This is what I should do.

chink

"Hello" never leaves.

The word "please" comes first.

"Sorry" happens from time to time.

"Thank you" followed.

See the guests off.

Say "hello" when you meet someone, ask their last name, say "your last name" and ask their address to say "your home"

I admire you for a long time, but I haven't seen you for a long time. Ask for help and say "I'm sorry"

Ask someone to say "excuse me", ask someone to help you say "excuse me" and ask someone to answer "consult"

Say "please" for help, "excuse me" for others, and "excuse me" for convenience.

Please change the article to say "correct", accept goodwill, say "appreciate", ask for advice and say "teach"

Say "thank you" when you get help, wish people health, say "take care", congratulate people and say "congratulations"

When old people visit others, they say that "old" means physical discomfort, "poor health" and "visiting".

Please accept "take it", send photos to people, say "save", welcome to buy, and say "patronize"

I hope to take care of "care" and praise people's opinions, say "high opinions" and return to the project, and say "return"

Invite someone to an appointment and say "pleasure". The other person will write to say "thank you" and "my humble abode".

It is not enough to say "consider", but to say "sorry", to make people understand and to say "forgive"

Improper words and deeds "sorry" condolences to others "hard work" greeting guests and saying "welcome"

The guests came and said "come" and waited for others to say "welcome", but didn't say "failed to meet"

Guests sit down and say "please sit down", accompany friends to say "company" and leave to say "goodbye".

Go first in the middle and say "I'm sorry". Please don't send someone away, say "stay" and send someone away and say "peace".

App application

send one's regards to

Generally, the specific content is not emphasized, but it is just a courtesy. When used, it is usually concise and clear, and it is not bound by the occasion. On no occasion should you omit greetings when meeting people. At the same time, no matter who greets you in any way, you should give a corresponding reply and don't ignore it. In communication with people, common greetings mainly include "hello", "good morning", "good afternoon" and "good evening". When greeting foreigners, it is best to use international greetings. For example, how to use English? (Hello) Wait.

Welcome language

This is an indispensable polite expression when receiving visiting guests. Such as "welcome", "welcome everyone", "nice to meet you" and so on.

apology

In daily communication, people sometimes inevitably influence or disturb others for some reasons, especially when they are rude, stand up, defend themselves or miss, they should apologize to each other promptly, actively and sincerely. Common ways of apologizing are "sorry", "please forgive", "sorry", "rude" and "sorry to have kept you waiting". When you are embarrassed to apologize in person, you can also express it by phone or text message.

Please ask for help

It refers to the necessary language you should use when you make requests or demands to others. When you make a request or request to others, you must first take the word "please" and be sincere in attitude and tone. Don't sell yourself short, let alone be arrogant. Common pleadings include "excuse me", "sorry", "thank you" and "trouble you". In Japan, people often say "Please take care" and "Please". English-speaking countries generally use "Excuseme".

Consulting language

It means that in communication, especially in the reception process, you should often and appropriately use consulting language such as "Can I help you", "What can I do for you", "Do you have anything else to do", "Can I come in", "If you don't mind, can I have a look" and "Do you think this is ok", which will make others or the recipients feel.

send one's regards to

Use it when pointing at others to express praise. In communication, we should be good at discovering and appreciating the advantages and disadvantages of others and give them sincere praise in time. This can not only shorten the psychological distance between the two sides, but more importantly, it can reflect your tolerance and kindness. Common compliments are "very good", "not bad", "great", "really great" and "really beautiful". In the face of compliments from others, we should also respond positively and appropriately. For example, thank you for your encouragement, thank you, you flatter me, and you are not bad.

Rejection language

It refers to the language that implies with euphemistic words when it is inconvenient or bad to directly explain the original intention, so that the other party can understand. In interpersonal communication, when the other party puts forward a question or request and it is difficult to answer the other party's "yes" or "no", some evasive language can be used to refuse. For example, to explain to the manager a visitor or uninvited guest that you haven't seen for a while, you can say politely:

"Sorry, the manager is having an important meeting. Can you come back another day? "

"Would you please make an appointment with the manager and contact you later?"

If the visitor is still pestering, he can smile and say, "I'm really sorry, I can't help you."

Farewell message

Although it gives people a sense of politeness, it is also sincere and warm. When you say goodbye to others, you should be friendly and gentle, your language should be measured, and you should be tactful and humble.

But the essence of the two is still the same.