Why can't I get a text message when I use my mobile phone to find Tenpay password?

At present, there are three ways to retrieve TenPay password: 1. It is done by binding TenPay to the mobile phone and accepting the verification code. 2. It can be done through the binding email address filled in at the time of registration. 3. Retrieve the password through the password protection questions filled in at the time of registration. 4. If the above three types cannot be retrieved, you need to fill in the complaint form to retrieve the password. Regarding the problem that the mobile phone cannot accept the verification code, please check whether there is a problem with the mobile phone operator. If it is negative, it may be due to the system. It is suggested that you can choose the voice broadcast verification code when you retrieve the password and send the verification code. Tenpay will call you directly and tell you the verification code by voice phone. If this method still doesn't solve your problem, I suggest you try three other methods to help you get your password back. I hope I can help you.