Shenzhen ETC frequently asked questions

Shenzhen ETC frequently asked questions

How long is the validity of 1.ETC?

At present, the ETC package of Yuetong Card will issue prepaid cards and electronic labels. The recharge card is valid for 3 years and the electronic tag is valid for 5 years.

2. What should I do if the ETC of Yuetong Card expires?

If the expiration date of the product is exceeded, ETC Company of Yuetong Card will inform the user to renew the card for free by SMS. When receiving the reminder message, the user can renew the card by himself through the Yuetong Card App/ Yuetong Card ETC applet, and the card can be used normally after renewal. (Note: SMS will definitely not contain unknown URL links, and users will not be required to fill in bank card account numbers and passwords. Please pay attention to distinguish between fraudulent SMS and actual notification SMS).

Third, what should I do if ETC fails?

The failure of ETC tag of Yuetong card is generally caused by the electronic tag falling or disassembling itself, and there will be no SMS notification; Car owners can bring ETC electronic tags to the offline business hall outlets to reactivate the installation.

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4. what if 4.ETC is frozen?

The ETC of Yuetong Card has not been frozen, but it may be temporarily suspended. If the ETC of Yuetong Card is in arrears, the bank can inform the user by SMS to keep the balance in the card sufficient and wait for the subsequent deduction by the bank; If ETC fails to deduct fees for many times, the bank may temporarily restrict users from using ETC, and the system will automatically calculate the late payment fee (the late payment fee is calculated at two thousandths of a day), and it will only be resumed after the arrears and late payment fee are paid.

5. What is the difference between the stored value card and the prepaid value card of Yuetong Card?

The stored-value card adopts the mode of recharging first and then consuming, which can be completed with tools (Bluetooth tag, NFC of Android phone, recharging device, etc.). ). The prepaid card adopts the mode of first consumption and then settlement, so it can be used without recharging. The system will use the bound bank card/bank account as the deduction account to settle related expenses, and it is necessary to keep the balance of the deduction account sufficient.

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