Annual Personal Work Summary of Property Management

Annual personal work summary of property management: 5 articles

Summary is a written material that comprehensively and systematically reviews and analyzes the study, work or its completion in a period. It can help us find the rules in our study and work. Let's learn to write a summary together. The following is a summary of my personal work in property management for everyone. Welcome to reading.

Annual Personal Work Summary of Property Management 1 Since I entered the company, I have been trying to adapt to the working environment and post, keep good relations with my colleagues, study with an open mind, earnestly perform my duties and complete all the work. Our property management department has been working hard, and the following is my work summary:

A, public * * * environmental health supervision.

Implement the health inspection system, issue a notice of non-conformity or a warning notice to the outsourcing unit if the building environment is not clean enough, and report the situation to the leader if it is not rectified in time. The original outsourcing unit (_ _ Cleaning Service Co., Ltd.) has not completed the rectification after repeatedly issuing the Notice of Non-conformance and the Notice of Warning. The Property Department actively cooperated with the Management Office to replace the outsourced cleaning unit on June 5438+February/KLOC-0. The new cleaning unit (_ _ Property Management Co., Ltd.) is understaffed, which affects the cleaning of the building. On June 5438+1 October1the management office changed the cleaning outsourcing unit (Yuan Hang cleaning service co., ltd) again. During the replacement of cleaning units, the property management department successfully completed the handover work and fulfilled the supervision work.

Second, handle complaints and opinions.

The property management department accepts complaints. There were five complaints about service work in 20__ years, and the property management department paid an annual return visit to all five complaints on February 26th, 65438 (of which 1 time was unsuccessful due to difficulties in contacting the owner). The results of the annual return visit are very gratifying, and the owner expressed satisfaction and support for the work of the management office.

Third, file management.

Due to the particularity of the historical background of Building _ _, under the guidance of the leaders, the property management department has gradually improved the information of enterprise owners: (1) old documents are classified and filed; (2) Update the owner (tenant) information; (3) manage all kinds of contract documents; (4) Print and file files. On February 20th, 20__, 12, under the guidance of leaders and the cooperation of various departments, the property management department completed the task of collecting information on building owners, which brought certain convenience to the management of the building.

Fourth, project follow-up.

When the property management department receives the owner's help or comments on the project, it will issue the project list in time and follow up the project progress. The Property Management Department shall issue an internal coordination sheet for some public projects and follow it up. In the process of following up the progress of the project, the property management department should do a good job of answering questions and returning visits, and supervise the engineering department to complete the process tasks. If the project is not completed in time, coordinate with the director of engineering department and report the situation to the leader in time. The outsourcing project of the seventh floor and the staff dormitory were completed on June 65438+1October 65438+May, 20__ _, and the property management department played a supervisory and coordinating role in the project.

Five, departmental coordination and supervision.

Implement the departmental supervision system and coordinate the work between departments. When the department is unqualified, communicate with the department head in time and issue relevant documents at the same time. If the phenomenon is repeatedly coordinated and fruitless, report to the leader in time. When receiving the cooperation of important tasks between departments, the department shall promptly notify them. For example, in August, 2000, when receiving the notice that typhoon parrots attacked the mainland, they promptly issued a departmental notice to do all kinds of preventive work.

Sixth, official document writing.

When receiving the notice or holidays, timely release the warm tips, notices and other official documents on the bulletin board, and transmit the information of the management office to the majority of business households.

Seven, the management fee collection work.

The property management department is responsible for collecting monthly management fees. In the past 20 years, the property management department has completed the collection of management fees under the guidance of the leaders. The payment rate of office buildings in that month has reached; There are 3 households who owe property management fees for more than half a year, as long as 20 years. The Property Department is responsible for reporting the management fees to the leaders at the end of every two months.

Eight, warehouse and advertising space management.

The property department is responsible for the rental and charge management of warehouses and advertising spaces.

Over the past year, although the property department has made some achievements, it has also made many mistakes. This has a lot to do with my experience and ability. In the future, I will work harder and strive to improve myself, and complete the work of the property department with a modest attitude and full enthusiasm.

The quality of the property department is an important department related to the vitality of the company, and I know this truth well. I will always abide by the law and do a good job. To build a harmonious socialist society, it is necessary to build a harmonious socialist company, which is related to the vital interests of every colleague and employee.

I will continue to work hard in the new year.

Annual personal work summary of property management II

First, basic services:

1. On the day of 13 on duty, I further felt the warmth of the big family of Qingzhuyuan. I can't see any complaints from everyone, only a warm smile on my face. During the duty period, the water pipes in front of the Lanxiuyuan group and the north-south main road burst. According to the instructions of the manager and the water cut-off plan, coordinate all departments, and do a good job in the owner's explanation and maintenance report. The longest time is 1 1 hour, which finally ensures the owner's domestic water, and the owner has no complaints.

2. Cooperate with the company to comprehensively promote 8S management activities, and make relevant signs and other signs such as banners, water signs and wall-hung documents.

3. Draft various written letters to the outside world, including work contact list, rectification notice, contact letter for renovation and rectification, correspondence with Qingzhuhu Golf Club, etc.

4. Data management: in strict accordance with the provisions of the archives management. In particular, the owner's files should be clearly listed for easy retrieval, and each owner's information should be put in one file. At the same time, it is necessary to ensure the confidentiality of information and strictly implement rules and regulations such as borrowing and checking.

5. Cooperate with the visitor card system implemented by the park in June 5438+065438+1 October1,and notify the previous posts to release all temporary visitors (the owners' relatives and friends, construction rectification and renovation personnel, etc.). ) After the identity is confirmed by telephone, so as to ensure the safety of the owner's residence.

Second, the park life service:

1. Cooperate with the development of the park life service system, make various warm tips and post them, and send them to the owners through the district housekeeper.

2. Send short messages to the owners about various festivals and park activities.

3. Cooperate with the development of health services in the life service system of the park, and actively provide blood pressure measurement services for visiting owners; Issue physical examination cards to visiting owners and update relevant statistical data in time.

4. I made statistics on the development of life service in the park from June to August, 2000, and greatly improved my work skills and service concept in the process of learning individual service follow-up table and monthly statistical table.

Looking forward to next year, we will face opportunities and challenges, knowing that we still have too many shortcomings, and we plan to do the following things to improve ourselves in 20__:

1.20 _ _ At the beginning of the year, because of the affirmation of the company, I was promoted to head of the department, and my responsibilities and obligations followed. However, I need to improve my team cohesion and management skills. I will do a good job of communication within the department and with other departments in the next year, so that the work team can maintain a serious and lively healthy atmosphere, learn to better supervise the work, ensure the service quality of the department, give full play to the collective role of employees, and further improve the service quality.

2. Follow up the timely rate and completion rate of maintenance work in time, so as to solve the problem for the owner in time.

3, more to the scene to understand the actual situation, you can more thoroughly understand the relevant property terminology, and you can find the best way or way to deal with the problem.

4. Summarize the existing problems and lessons in time, and compile cases for mutual exchange, reference and learning.

5, strive to improve their skills and management level, do a better job.

6. In addition to learning the related categories involved in this department, we should also learn the processes of other departments to lay a solid foundation for the overall control ability in the future.

7, strengthen the organization and coordination and the ability to deal with emergencies.

Our work is linked by all kinds of small things, but it is not easy to do these small things well. During my working days in X, I deeply feel that X can tap my greatest potential. My leaders and colleagues are my mentors and friends. I will find my own development direction and keep my enthusiasm and forge ahead in this job!

Annual Personal Work Summary of Property Management Chapter III

According to the guiding ideology, objectives and requirements of the company's work in the past 20 years, the property management branch follows and carries forward the business philosophy and work theme of "relying on the main business, serving the main business, putting people first and managing details", closely revolves around the strategic thought of "seeking survival by service, seeking benefits by management and seeking support by contribution", and with the care and support of leaders at all levels and departments, pays close attention to basic management and constantly reforms, innovates and develops. The work summary report for the first half of this year is as follows:

I. Main work contents

1. Strengthen system construction and standardize management system.

In the first half of 2006, focusing on standardizing service behavior and improving service level, the Property Service Branch revised and improved the Property Service Management Manual, organized employees to learn, and supervised and inspected the implementation, and used the Property Manual to standardize employees' behavior, order, service and workflow. In addition, the property management branch has also compiled various internal management systems, such as the emergency plan for safety accidents and the management measures for food purchase acceptance, and improved the commitment system, the accountability system for breach of contract and the post responsibility system, so that most of the work of the property management branch has rules to follow.

2. Greening and cleaning are comprehensive and thorough.

(1) Pay equal attention to maintenance and construction, further beautify the factory environment and improve the greening level of the community. On the basis of insisting on regular lawn maintenance management such as weeding, spraying and pruning, and strengthening the environmental sanitation and cleaning of the factory area, the greening personnel in each property service area have completed the task of replanting lawns with a net factory area of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ In the first half of the year, a total of _ _ trees, shrubs, flowers and other plants were planted, and _ _ square meters of alfalfa was planted and newly planted. The survival rate is above _ _%

(2) The community is clean and tidy. The property team leader supervises the cleaning quality of the service area every day, insists on checking the specific implementation of the service cleaning personnel's work in accordance with the service cleaning operation procedures, regularly cleans and maintains all corners inside and outside the service area, and handles problems in time when found, so as to ensure that the service area is clean and tidy.

3. Strengthen catering management and standardize business order.

In order to create a good dining environment for all the dining staff, with the cooperation of the leaders of the branch and the heads of various catering departments, we made great efforts to do a good job in catering services with the focus on business order management, and established a new image of the catering department. On the one hand, it improved the management and service experience of each catering department, on the other hand, it rectified the illegal problems of each catering department.

Second, the construction of labor force.

1. Strive to build a learning enterprise: First, mobilize employees to study by themselves, and use books, television and the Internet. Second, learn from the good management methods and experiences of other units, find their own problems and solutions, develop innovative potential, constantly improve the management methods of property service personnel, and gradually strengthen the service level and development ability of property services.

2. Vigorously strengthen staff training. According to the actual situation of employees, organize employees to conduct training and assessment regularly. It mainly focuses on management knowledge training, professional skills training and pre-job training to improve the ability and quality of employees in all aspects.

Third, the situation of safe production

On the basis of implementing the safety responsibility system and prevention plan, strengthen the safety management of the factory. Property service branch firmly establishes the idea of "people-oriented, safety first", always puts safety work in the first place in all work, incorporates safety work into daily work and makes unremitting efforts. Safety objectives and responsibilities are implemented at different levels, and the safety responsibility system is established and improved. Strengthened the sense of safety responsibility. According to their own characteristics, various property teams and restaurants have compiled emergency plans for safety accidents, and organized learning and drills. In the first half of the year, the property branch organized all employees to investigate potential safety hazards, and organized a major safety inspection, promptly rectified the problems in the inspection, and tried every means to eliminate various potential safety hazards. In addition, the supervision of community safety management has been strengthened to ensure the safety and stability of the community.

Chapter IV Annual Personal Work Summary of Property Management

Since the beginning of this year, under the correct leadership and strong support of the bureau leaders, and with the joint efforts of all comrades, our department and Qi Xin have worked together to keep pace with the times, pioneering and innovating, closely focusing on the working objectives of "orderly management, standardized service, brand building and efficiency improvement", carefully managing the dormitory area, ensuring the office space of the municipal government compound, and actively carrying out all the work of our department, and achieved relatively obvious results. Now the work situation is as follows.

First, the main practices:

1, the whole chapter is established to standardize the management service behavior.

No rules, no Fiona Fang. Focus on standardizing service behavior and improving service level, establish and improve various rules and regulations of property service management, supervise and inspect the implementation, constantly improve the mental outlook of the personnel on duty, and standardize the behavior, order and service of the personnel on duty with the system, so that the property management work can embark on a rule-based development track.

2, strengthen training, improve the ability of work execution.

A department with excellent performance must have a team with excellent ability. Therefore, first of all, we require all employees to master more proficient professional knowledge and market economy knowledge. Secondly, we should cultivate good professional ethics and quality, be responsible to the unit, the owner and the society, and pay attention to improving the management level and service quality. In order to meet the above requirements, we often organize all employees to learn political theory and business skills in different forms, and constantly improve their thinking and work level. Everyone can actively participate in the training, learn from each other's strengths and make progress together.

3. Build a strong defense line and carry out the activities of "welcoming the Asian Games, ensuring peace and building a harmonious and peaceful community".

In the long-term work, our department has established close and good relations with street _ _, neighborhood committees, police stations and other related units, which has provided organizational guarantee for creating a harmonious and safe community. This year is a very important year. Taking the opportunity of welcoming the Asian Games as an opportunity, our department launched the activity of "welcoming the Asian Games to ensure safety and build a harmonious and safe community". First, a mobilization meeting was held to brainstorm and organize everyone to hold a mobilization meeting with the theme of "safeguarding the Asian Games, serving the Asian Games, striving to be a pioneer and setting an example", which strengthened everyone's awareness of the overall situation, service and civilization. All the staff expressed their desire to be the host of the Asian Games and actively cooperated with the community. Second, the word "stability" is the first, and it is a good "four members". In the comprehensive management of stability, we should be good "four members", that is, community propagandists, comprehensive management information officers, petition mediators and voluntary supervisors, reflect information to units and neighborhood committees in time, resolve unstable factors and mediate contradictions and disputes in time. The third is to take strict precautions and strengthen patrols. In order to create a peaceful and harmonious residential area, in addition to the daily patrol of the personnel on duty, our department has also set up two patrol teams to patrol the residential areas irregularly every day to eliminate hidden dangers in time. Since the beginning of this year, there has not been a vicious incident such as theft in the community under the jurisdiction of my property management office.

4. Overcome the difficulties, and complete the renovation and environmental beautification of residential buildings.

Complete the renovation of 22 residential buildings within the jurisdiction, such as repairing the top surface and replacing insulation bricks; To assist the streets in renovating and decorating the external walls of buildings in various residential areas to welcome the Asian Games. During the period from project establishment to construction, our department carried out construction, safety and quality control in strict accordance with standard procedures, carefully organized and closely cooperated, so that many projects were successfully completed safely, which was recognized and praised by higher authorities and residents. This year, the property management fee rate of our department reached 95.5%. Continue to assist and cooperate with the related work of installing elevators in some old cadres' houses in our city, and actively promote the installation of elevators in old buildings.

Especially the maintenance project of the sky, the maintenance project costing more than 2 million yuan, the eighth floor, the building without electricity, all raw materials, including etc. , were picked up by the workers bit by bit. We pay attention to quality and safety together, on the one hand, quality, on the other hand, careful design, careful construction and careful supervision. At the same time, pay attention to safety before work, check safety during work, and want to be safe after work, which ensures the quality of the project and has no safety accidents during construction.

Throughout the year, our department carried out special cleaning and optimization of environmental sanitation and greening transformation in the community. 2,650 cases of daily maintenance were completed in various communities, 3,852 cases of daily maintenance were completed in the municipal government compound, 36 cases of maintenance and 48 cases of decoration, and accumulated overtime 192 days. Meet the requirements of on-time attendance, on-time maintenance and timely maintenance, and provide a comfortable and beautiful living environment for the unit.

5. Fully protect employees' drinking water.

Due to years of disrepair and aging of water pipes in residential areas, some residents began to leak, some valves failed, and employees had different opinions. The interests of employees are no small matter. In view of this situation, we have taken the initiative to coordinate and contact the water supply company for many times, prompting the company to replace some of the main water supply pipelines in the community and improve the water quality. At the same time, cooperate with the water supply company to clean the pools of each building and the stairs during the festival every quarter to ensure the safety of drinking water for residents and the clean environment. This move won the praise of the broad masses of workers.

At the same time, complete the data statistics, surface survey and property transfer of the remaining 200 public houses.

Second, the existing problems:

1, some comrades' sense of responsibility and crisis has declined, their motivation is insufficient, and their ideas are outdated and rigid, which makes it difficult to adapt to the requirements of modern property services and future development.

2. Some comrades have not established the concept of active service, and the quality and level of service need to be improved.

3. Safety awareness is weak, and education needs to be further strengthened.

Three. Work plan for next year:

1. Continue to strengthen team building and build a strong property management team.

Take the way of "going out, please come in", learn from the good management methods and experiences of other units, find their own problems and solutions, develop the innovation potential, continuously improve the management methods of property service personnel, and gradually strengthen the service level and development ability of property services. At the same time, vigorously strengthen staff training. According to the actual situation of employees, organize employees to conduct training and assessment regularly. It mainly focuses on management knowledge training, professional skills training and pre-job training to improve the ability and quality of employees in all aspects. Moreover, do a good job in ideological education of employees, master their ideological trends, help change their work style, and build a disciplined, fighting and dedicated team.

2. Carefully organize, standardize, strictly and meticulously implement various maintenance projects.

Details determine success or failure. In standardizing the bidding of various maintenance projects, we should do a good job in the maintenance and renovation of residential buildings, focus on improving the design and construction level of various projects, and continue to pay attention to construction quality and safety. At the same time, pay attention to open source and reduce expenditure, and try to reduce costs.

3, the implementation of refined management, so that the level of management services continues to improve.

In-depth and meticulous implementation of community regularization, institutionalization and standardization management. Management and maintenance in place in time. Check and maintain the residential area every day to ensure that the appearance of the house is clean and tidy, and the wall between the external wall and the stairs is basically free of stains and clean and tidy; Regularly check the electricity, main water supply and gas pipe network of the community, and rectify the problems in time when found. Daily facilities are well maintained. Regularly maintain various facilities and equipment to ensure their normal operation and ensure the normal operation of property services.

Chapter V Annual Personal Work Summary of Property Management

First, do a good job in the guidance, inspection, supervision and service of grassroots banks. 10, with the establishment of _ _ branch, the number of branches under the jurisdiction of _ _ company has reached X. Because of the characteristics of non-operating assets involving a wide range, a large number and heavy tasks, we are facing greater difficulties. In this regard, the members of the property management team are United, carry forward the spirit of hard work and innovation, make progress despite difficulties, work diligently, go deep into the division to carry out investigation and study, closely cooperate with the grass-roots division, communicate with each other, and actively promote the standardized management of non-operating assets, ensuring the normal operation of equipment and facilities and the completion of all work. Successfully complete the reception and guidance of non-operating assets of _ _ branch, cooperate with _ _ branch to solve the problems that need to be solved urgently, such as equipment and facilities maintenance, establish the file management of non-operating assets of _ _ branch, and ensure the orderly property management of _ _ branch.

Actively organize and coordinate the painting of the Olympic exterior wall in _ _ _ and other divisions, strictly examine the construction unit, and arrange the work budget reasonably, which ensures the smooth completion of this political task. During the implementation of this work, our team members went deep into the construction site, strictly reviewed the construction qualification and budget, strengthened the safety management of the construction site, and completed the work with good quality and quantity. Strengthen maintenance project management, strictly examine and verify, and try to save money on the premise of ensuring project quality. _ _ branch's elevator needs maintenance this year, and _ _ branch's roof needs waterproofing. Facing the above-mentioned projects, on the one hand, we insist on the duty of reporting and auditing, actively go deep into the site of each division, put forward and select the work plan on the basis of investigation and report it to the company headquarters for approval, and at the same time actively implement the completion of all work to ensure the quality of work.

Second, according to the principle of "managing enterprises according to law", we enriched and improved the property management system, further promoted the standardization of property management, completed the filing of the company's non-operating assets, and carried out the investigation, diagnosis and unification of various indicators of property management. "Filing" is an important basic work in the center's 20-year planning, which is of great significance to future property management. This is a focus of our property department this year. Since the first half of this year, we have actively started to collect and summarize the non-operating assets of grass-roots branches, and registered them by branch. In the second half of the year, in order to better understand the various situations in property management throughout the year, and to be aware of them, and to play the role of staff assistant for the company leaders, relevant forms were designed, distributed to all branches, and summarized and filed. Now this work is in progress. In order to better unify the heating charge management of the whole center, we unified the charge standard and expenditure standard, further strengthened the charge management, implemented the full-time responsibility system for special personnel, and further standardized the various charges of the property. Strengthen the management of firefighters, establish a regular training and assessment system for firefighters, improve the technical operation level of firefighters, and ensure the safe operation of boilers.

In 20 10, we further strengthened the fire protection training system, striving for innovation and breakthrough in form and content. Hold skill competitions to publicize the dedication of property staff. This summer, the property department, the personnel department, the security department and the trade union held a plumber and electrician skills competition. In order to do a good job in this competition, we have made serious preparations, including detailed arrangements for the meeting procedures, participants, examination questions, venues and facilities, and issued notices. All branches attach great importance to sending representatives to carry out technical training, theoretical study and other activities. With the joint efforts of all participants, the technical competition was successfully held. This activity further promoted the atmosphere of learning theory and technology, and played a certain role in improving the quality of personnel. The first boiler training class was held, which further improved the professional knowledge and operation level of firefighters, realized the regularization and standardization of firefighter training, and was implemented and guaranteed in the system.

According to the 20__ year work plan, an important work before the boiler starts heating in winter in 20__ year is of great significance to realize safe heating in winter. The leaders of this training activity center attached great importance to it, and all relevant departments actively cooperated, especially invited experts from boiler inspection institute to give lectures. The heads of all units and firefighters actively participated in the lectures, which improved the boiler operation level and safety awareness, and played a positive role in ensuring the normal operation of boilers in winter and realizing safe heating.

The third is to strengthen safety management, ensure the normal operation of equipment and facilities, ensure that problems found in residential safety are handled in time, leave no hidden dangers, and implement security inspection. During the safety inspection of _ _ branch this year, we found that there was no record of the boiler room of the branch, and there were certain safety hazards in the power distribution room. Faced with this situation, we and the security department put forward rectification measures and opinions in time, urging them to take the time to solve the problem. Through the efforts of * * *, the boiler duty record system has been established, the duty force of the power distribution room has been strengthened, the management of the boiler room and power distribution room has been further standardized, and the potential safety hazards of accidents have been eliminated.

Strengthen daily and holiday safety inspection, implement strict standardized management of electricity and gas consumption in key parts, especially the safe electricity consumption of foreign tenants, handle and solve problems in time when found, cooperate with the security department to educate foreign tenants on safety and fire prevention, and organize "1 1.9" fire drill to improve the ability of personnel to deal with emergencies.

Four, the work of special charge has achieved remarkable results, the establishment of income and expenditure files, standardize the management of expenses. This year, we will continue to strengthen the basic filing work in charge management, carry out investigation and verification, straighten out the charge files from the aspects of property owner, area and charge standard, register and put on record, eliminate those who do not meet the payment conditions, register new payers and establish a more scientific and comprehensive management system. Uniform charging standards and strict revenue and expenditure procedures. In view of the inconsistency of revenue and expenditure standards of various business divisions, in order to better manage revenue and expenditure expenses, we unified the revenue and expenditure standards, area, price and procedures of heating expenses of the whole company. The family actively collects fees and does everything possible to achieve the goal of revenue and expenditure management. Generally speaking, the income is greater than the expenditure, basically achieving the goal of balance of payments and a slight savings.

5. Work experience and experience. After 20 years of work, we have three profound experiences: to do a good job in the management of non-operating assets, we must have a pragmatic work style, go deep into reality and not engage in ostentation and extravagance, which is the basic premise for doing a good job in property management. Attaching great importance to the safety inspection of non-operating assets and strengthening management from both hardware and software are the basic guarantees to ensure the safe operation of property, equipment and facilities. Insisting on handling affairs according to law, implementing standardized management and ensuring the real implementation of various systems are the keys to the management of non-operating assets.

Shortcomings and gaps: Our management standardization is still in its infancy, which needs to be further strengthened and improved in the future. In terms of property charges, it is difficult and the progress is not great, so it needs to be studied and developed in the future.