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Advanced deeds of outstanding employees in gas stations
No matter in study, work or life, everyone has used behavioral materials. Deed materials refer to written publicity materials written by collectives and individuals with outstanding deeds in this unit. So do you really know how to write good deeds? The following is a sample essay (5 general remarks) on the advanced deeds of outstanding employees in gas stations, which I compiled for you, hoping to help you.
Advanced deeds of outstanding employees in gas stations 1 According to the requirements of the Notice of China Petrochemical on Launching Hundred-day Competition Activities in Gas Stations, xx, the stationmaster of xx Gas Station of xx Petroleum Company, carefully studied and studied the Examination Methods and Scoring Rules of Hundred-day Competition Activities, and compared the situation of this station item by item, focusing on "standardizing service", "station capacity and appearance", "bill management" and "safety management". Through this 100-day competition, the gas station has changed its old appearance, the sales volume of oil products has doubled, and good social benefits and rich operating benefits have been achieved, making it invincible in the fierce market competition.
The stationmaster of xx gas station has been engaged in gas station work for fifteen years. Gas station has rich management experience and strong business ability. He is not only a stationmaster, but also a business accountant, oil measurer, mechanical electrician, equipment repairman, on-site cleaner and so on. He is qualified for the basic work of gas stations, and he is a veritable all-rounder of gas stations. He has never had a good rest for a Sunday since the "Hundred Days Competition" was launched. He has been committed to the rectification of gas stations and the sale of various oil products, and has always insisted on grasping both hands.
The first is to do a good job in standardizing services. He set an example, gave full play to his skilled operation skills, and strictly required all employees to achieve the "eight-step method" of refueling operation, namely: first, welcome: correctly guide the refueling vehicle to be in place smoothly; The second question: warmly greet every customer who comes to the station to refuel; Open for the third time: quickly open the fuel tank cover for customers; Four plus: quickly fill the required oil products; Five cleaning: with the consent of the customer, take the initiative to clean the window glass; Six covers: cover the fuel tank cover; Seven sings: settle the payment, sing, sing and pay; Eight send: Smile service waved the bus out of the station, wishing you a safe journey. In the process of refueling, warmly greet the customers behind, and achieve "one care for three". At the same time of refueling, actively communicate with customers, widely publicize China Petrochemical Gas Station, always sell authentic oil products with good quality and quantity, and brand China Petrochemical oil products, so that every user can buy them happily and use them with confidence. Word-of-mouth advertisements spread widely, gradually attracting users (including motorcycles and noodles) near Datong Lake Farm and Longkou Town to come to the station to refuel. Users report that the quality and quantity of oil products in Datong and Longkou social gas stations are not as good as those in xx gas stations. Therefore, the daily sales of gasoline and diesel increased from 1-2,000 yuan per day to an average of 5,000-6,000 yuan per day, setting a record high of110,000 yuan.
The second is to pay attention to the appearance of the station. Xx deeply understands the appearance of a gas station, which directly reflects its popularity and credibility in society. It is the image project of China Petrochemical Gas Station. Therefore, he set an example by insisting on cleaning the environmental sanitation of the construction site every day, removing the oil pollution on the construction site, and sometimes even cleaning the grass on the road; The cobweb dust on the shed never lets go. I often climb a ladder more than six meters high to clean the dust on the shed. I am sweating like a pig, and I never complain about being tired. The business hall and the fence in the station have been painted, which really makes the old station look brand-new. All service facilities and billboards are arranged neatly according to regulations, which is convenient to use. There are no weeds and sundries in the oil storage area, and the whole station can be seen at a glance.
Third, do a good job in the management of accounts, tables and bills. Although xx is not engaged in financial professional work, after short-term training, he has mastered the filling and management of seven kinds of accounts, tables and bills stipulated by Sinopec, and achieved the consistency between accounts and facts. Accounts, tables, and sheets are bound into volumes, standardized for filing and storage, invoices are issued for recipients, and registration is sound.
Fourth, do a good job in equipment and facilities management. Equipment and facilities management is an important management of gas stations, as well as hardware management. As the stationmaster and equipment manager of the gas station, he knows all the equipment and facilities in the station like the palm of his hand, establishes a complete equipment ledger and technical files, regularly cleans and brushes the accessories of the oil tank, keeps the oil tank clean and free of stagnant water, flexibly starts the tanker, and keeps the internal and external oil pollution from leaking, so as to ensure that the generator set can start generating electricity normally in case of power failure. Xx insisted on cleaning the stains inside and outside the computer room and cleaned all the original oil stains on the floor. After working on the ground for three days, I was so tired that I couldn't stretch my waist straight and my fingers were worn out, but I persisted in the end. In order to keep the toilet facilities clean and hygienic, he tried to buy back sulfuric acid and put it on the toilet, but he simply washed the thick yellow stain with water and it became clean and bright, which made customers satisfied and full of praise.
The fifth is to do a good job in safety management. Safety management is the most important work of gas stations. Xx is very concerned about and attaches great importance to this work. It is emphasized that all employees should master the "three understandings and three skills", publicize the safety of refueling customers and construction workers in time, and it is strictly forbidden to bring open flames or cigarette butts into the station. Once large and small safety hazards are found, they should be rectified and eliminated in time. Power failure warning signs, power failure emergency lights and fire hydrants are in good condition, fire-fighting sand, shovels and asbestos are prepared according to regulations, and fire extinguishers are stored in key parts. A safety convention was signed with the village group, and the station was equipped with a part-time security officer. Conduct regular safety knowledge training and examinations for employees. Make the safety work foolproof.
Advanced deeds of outstanding employees in gas stations II. I'm Wu Lvsha, stationmaster of Ganzhuang gas station. I am very proud to be rated as the expert of light oil sales in the first quarter of 20xx. Without the encouragement and training of leaders, I could not get such achievements, and without the support and help of my colleagues, I could not get such honor. Please accept my heartfelt thanks.
Over the past year, like other colleagues, I just did some ordinary things in my ordinary post, but the leader gave us great honor, which made us feel guilty. Summing up the past experience and lessons, I think to be an excellent refueling stationmaster, you should do the following:
First, constantly improve the comprehensive quality of webmasters.
1. The stationmaster is the top grass-roots leader who has the closest contact with employees and end customers, and his words and deeds will directly affect the operation, performance and sales of gas stations. Therefore, as a leader, we should pay attention to the cultivation of language and literature and improve our impromptu speech level.
2. How to serve customers, how to promote sales, and how to manage gas stations is not only a technology, but also an art. As a webmaster, you should read more books on management, take advantage of holidays, participate in the training of some professional managers, improve your management level and shape your unique management style.
3. Self-confidence is the key to career success. As a manager, on the one hand, we should improve our self-confidence, on the other hand, we should maintain an unpretentious style and establish a correct attitude and outlook on life.
Second, strengthen staff management.
1, as a webmaster, don't put on airs. Because employees have independent personality and independent thinking ability. The webmaster should take the initiative to put himself in the same position as the staff, accept the criticism of the staff with an open mind, and discuss and improve the problems in the work with the staff.
2. It should be both discussion and command. From their own point of view, employees don't like being ordered by others, but prefer to do things according to their own wishes. But when we can't reach an agreement through discussion, we need to make a decision, and if necessary, we can only take orders to enforce it.
3. Dare to criticize, and don't worry that employees are afraid of criticism. In fact, every employee doesn't like being criticized by others. Therefore, in addition to being well-founded, criticizing employees should also pay attention to expressing three meanings:
You did a good job, but with your talent, you can do better;
2. I have the same requirements for you as other employees;
You can treat me with the same request.
In this way, employees often not only won't get angry, but also admire your management ability.
4. The fairness of the system is more important than rationality. A certain sum of money in a certain system may not be reasonable, but as long as every employee is treated fairly and equally, there is often no big contradiction. The rationality of the system can be continuously improved according to the needs of gas stations, while the fairness of the system implementation must be adhered to from beginning to end.
Third, improve service level, stabilize customers and strengthen sales promotion, so as to increase oil sales.
Consolidate and develop new and old customers, actively carry out spare parts business and non-oil business, and ensure the successful completion of various business tasks and indicators issued by the company 1 1 with a positive attitude. First of all, we should improve employees' service awareness, retain old customers, develop new customers, improve the pit stop rate and expand daily sales by virtue of high-quality service. Only all employees can strengthen their business study, enhance their service awareness and strive to improve their service level. Win the trust of customers by our excellent service, keep every customer who enters the gas station and solve their problems. Do a good job of visiting customers, subdividing the market and impressing new customers with our sincere service. Increase sales promotion and change passive into active. Strive to bring out a team with solid work style, high service and high quality, build an excellent team, contribute to the development of enterprises, strengthen employees' awareness of high-quality civilized service, and educate employees to proceed from the overall situation, think for customers, be responsible for customers, and satisfy customers 10 1%. Our work center is: all for customers, all for customers, all for customers.
1. To increase the sales of gas stations, we must first strengthen the cultivation of employees' service awareness; Secondly, strengthen the cultivation of employees' market awareness; The third is to enhance employees' sense of crisis. Gradually let employees change from "I want to serve" to "I want to serve". Only when employees' service awareness is improved can they give full play to the customer-oriented service operation chain, respect customers, and make customers feel honored and at home. In a sense, good service is the key to retain old customers and seize new customers.
2. Diversified promotion forms, regular visits to fixed customer groups, and tapping potential customers. Seize some special opportunities, strengthen publicity and improve Yongxin Oil's position in customers' minds.
Fourth, actively coordinate the relationship with grandpa.
Usually, we should actively cooperate with government agencies such as industry and commerce, taxation, fire protection and measurement, on the one hand, we should strive to minimize the cost; On the other hand, it should be completed in the shortest time, so as not to affect the normal operation of gas stations.
Constantly improve the comprehensive quality of the webmaster himself.
Advanced deeds of outstanding employees in gas stations 3 Chen xx joined Sinopec in March of xx, and became a stationmaster after submitting technical transformation in 20xx. Due to the fierce competition in the refined oil market in this county, Xiatan Road, located at the junction of the urban area and the national highway, is facing huge market challenges. However, she did not make excuses because of her poor geographical position, but faced difficulties, met challenges and actively sought practical development paths. Master Chen has always adhered to the requirements of the superior company, grasped the correct business philosophy, constantly strengthened the capacity building and system construction, promoted the unity and progress of employees, and formed a United front with remarkable achievements.
Whether the enterprise is good or not depends on the leaders. As the stationmaster of the most basic marketing station, she knows her position very well. Only by grasping the direction can we achieve good results. First of all, stationmaster Chen pays great attention to practical results, conscientiously implements the spirit of the relevant documents of the superior, thoroughly understands the regulations and requirements of the company, organizes employees to study in time, and discusses and exchanges with employees at ordinary times, so that each employee can fully understand the relevant regulations and requirements of the company and clarify their respective responsibilities; The second is to grasp the correct propaganda orientation, strengthen the guidance and education of employees, standardize employee behavior and service concept, so that all employees in the station can treat them correctly, carry out their work deeply and persistently, and establish a good image of the enterprise. Pay attention to the communication between front-line employees and customers, so that they will always feel at home here. Chen xx stationmaster checks the specific affairs of site management and succession every day; According to the system content of "daily inspection", carry out hidden danger inspection on key fire prevention areas and fire fighting equipment; Give lectures on oil products and fire protection knowledge to all employees on a regular basis, strictly follow HSE (Health, Safety and Environment) management, always be vigilant, put prevention first, put people first, involve all employees, strengthen the benefits in safety prevention management, and achieve the standards of focusing on worries, caring at all times, and being safe and at ease. Train employees regularly to improve their business skills and safety awareness, so that employees can deeply understand the importance of safety in this industry!
Zhangpu Xiatan Gas Station is the first batch of "Youth Civilization Credit Construction Demonstration Creation Unit" in the county. In recent years, the station has always regarded this honor as a new starting point for deepening the activities of the Youth Civilization. Chen xx has continuously strengthened the professional ethics education for the whole station staff, especially the integrity education. Recently, under the organization of Zhangpu League County Committee and the advocacy of stationmaster Chen, the employees of gas stations motivate and spur themselves with higher standards and higher requirements, learn with an open mind, learn from others, improve their work, take shaping the new image of enterprises and increasing the sales volume of gas stations as the ultimate goal of credit construction, and actively carry out the "demonstration activities of youth civilized credit construction". Their specific practices: First, strengthen credit education, improve credit awareness, and require employees to set an example and maintain the lofty reputation of "Youth Civilization" with a high degree of consciousness. Second, an "honor corner" was set up in the activity room of the gas station to display and display the awards, trophies and deeds of advanced individuals won over the years, and to carry out regular traditional education for employees. The third is to establish credit standards and carry out credit commitment services. They put forward the slogan of "credit first, reputation first" and the credit standard of "excellent credit ethics, excellent credit behavior, sound credit system and remarkable credit benefit", and announced the credit commitment to users in the form of exhibition boards at the refueling site, which was widely supervised by users. Fourth, while inviting some users to serve as credit supervisors, we also invite branch leaders and Communist Youth League Committee secretaries to serve as service supervisors to conduct timely and dynamic supervision and management of credit and service quality. Through the demonstration activities of credit construction, the credit awareness of the employees of Zhangpu Xiatan Gas Station has been obviously enhanced, and the service quality of the gas station has been further improved, which not only well shaped the brand image of "Youth Civilized Credit Construction Demonstration Unit", but also won the general welcome of users.
Business performance is good or bad, which can best reflect the level of webmaster. In order to improve her grades, she made standing her home. Usually pay attention to self-construction, constantly strengthen learning, actively participate in various skills training, participate in practice, and further familiarize yourself with various business knowledge of the whole station, and integrate theory with practice; Pay close attention to the improvement of employees' business training, skills training and practical operation ability. In 20xx, all the employees in the station participated in the city skill knowledge examination and achieved good results. Employees are usually encouraged to participate in self-study and correspondence training in their spare time to gradually improve their quality. Only with quality can performance be achieved. In recent years, Zhangpu Xiatan Gas Station, under the leadership of Chen xx, the stationmaster, has witnessed a year-on-year increase in performance and more and more customers. At present, more than 80 long-distance buses and more than 40 vehicles from county enterprises and institutions have refueled at the station, with a monthly sales volume of 400 tons. 20xx September-165438+1October, affected by the international market, diesel oil was in short supply, and stationmaster Chen calmly responded to the challenge, correctly handled the relationship between old customers and sporadic customers, and strived to meet the oil supply of sporadic customers while ensuring the oil supply of old customers, which was well received by customers.
Without rules, there would be no Fiona Fang. Master Chen knows the importance of system management in his work. She starts with the standardized management of gas stations, from safety management and business discipline to employee dress, eight-step refueling method, civilized language, IC card promotion and internal accounting use. , all in accordance with the requirements of the company one by one, and achieved excellent results in the three-level assessment of gas stations of provincial and municipal companies in 20xx 65438+ 10. Chen xx is strict with himself, and the system that requires employees to implement is first to set an example by himself, always use the gas station standards of advanced units to demand himself, standardize employees, and unite employees with the attitude of standing as the master and respecting me. Under her leadership, the system of gas stations has been vigorously promoted, and standardized management has become a common practice, which has become a bright spot of the company.
"Share when you are happy and help when you are in trouble", Chen xx regards caring for employees as one of the most effective ways to cultivate employee cohesion and centripetal force. She often said, "The gas station is home. Whether you are a migrant worker, a local migrant worker or a family member, we are all brothers and sisters in this family. " Inside the gas station, no matter which employee gets married, she will send a bunch of flowers and a red envelope to express her blessing. As long as she is out of town, she must congratulate herself in person. No matter what happens to any employee's family, the gas station will send solatium and solatium to express their condolences. On employees' birthdays, the gas station will send blessings through the SMS exchange platform. Although there are no relevant documents at Xiatan Gas Station, these things have become unwritten rules.
It is Chen xx, the stationmaster, who leads the staff of the whole station to sow the seeds of harvest with his youthful vigor, sweat and enthusiasm in his ordinary post, which really keeps the hearts of customers and wins the market demand.
4 XXX, male,/kloc-0 was born in June, 1983, and/kloc-0 joined the work in June, 1983. I have worked as a refueling agent, accountant and stationmaster, and now I am the stationmaster of Sinopec gas station. In the past five years, * * * paid more than tons of oil with guns, without a single operational error; Nearly ten thousand yuan of oil has been paid, and the difference has not been miscalculated; Many users were received, and none of the customers complained. He was rated as an outstanding Communist Youth League member and an outstanding employee. Under his leadership, the gas station of Sinopec Company was also rated as Youth Civilization, which was fully affirmed by leaders at all levels of Sinopec and widely praised by all walks of life.
Pay attention to mechanism innovation and build quality gas station
The management of gas stations pays attention to details and innovation. In order to strengthen the daily management of gas stations, a strict incentive and restraint mechanism has been established, and daily inspection, weekly evaluation and monthly evaluation have been adhered to, and the rewards are excellent and the bad are punished, which is linked with personal interests, so as to achieve different oil payment wages, different service evaluations, different ranking awards and different ability use. At work, I advocate setting up a service model and a sales model in East and West gas stations every month to reward 200 yuan RMB, which greatly mobilized the enthusiasm of all employees. Those who violate discipline and regulations should be dealt with seriously, and they should not be repeated, and they should not engage in habitual violations in strengthening management. In order to further improve the comprehensive quality of employees and meet the needs of economic development in the new era, he innovatively implemented the monthly examination business and bimonthly examination theory for all employees in the station, compiled 100 questions that employees should know around routine work such as oil product management, safety management, service specification and oil product quantity and quality, and conducted training and assessment for the whole station every six months, taking hard training as a quality project. At the same time, it summarizes and refines nine management methods, such as employee immediate training method, pre-job state adjustment method and manager walking management method. It also advocates drawing lots to ask questions continuously every day, and all employees can answer all questions. They often carry out on-site operation drills of 13 steps of refueling, 6 steps of cashier and 13 steps of receiving and unloading oil, which makes a group of excellent employees with knowledge, discipline, service and management emerge in gas stations and effectively improves the comprehensive management level of gas stations.
Focus on quality service and build a warm station
Quality service is the eternal creed. Therefore, he has been adhering to the principle of family service, thinking about what customers think, anxious about what customers are anxious about, and doing his best to provide customers with satisfactory services. In order to start with standardized services, pay attention to details, and truly reflect the sincere concern of petrochemical people for customers, we also innovatively introduced the eight-step refueling method, that is, introducing customers, asking questions, opening three mouths, adding four, wiping five times, covering six times, singing seven times and sending eight times, which amazed many customers who came to the gas station. This is not only a place for vehicles to refuel, but also a station for our physical and mental pleasure. On a snowy night in June+10, 5438, I chatted with a truck driver who was refueling and learned that the car was going to be shipped to Hebei. Because the fuel tank is filled slowly, some gas station refuelers are too cold and time-consuming, and repeated refueling along the way will delay the delivery time. After learning this, I assured my customers that the gas station must make sure to fill up the gas at one time so that the driver can deliver the goods to the destination on time. Staring intently at the oil inlet and constantly adjusting the refueling speed of the oil gun, the whole refueling process lasted for nearly 20 minutes. The customer's face was red with cold, and he shook his hand excitedly and said, It's still the intimate service station of China Petrochemical! I really appreciate it. In the second half of the year, international oil prices remained high, and domestic diesel resources were tight. In the case of prominent contradiction between supply and demand, how to ensure the use of oil for large-scale national engineering projects without causing intensification of contradictions falls on everyone who uses oil. At the gas station, they led all the staff to shoulder this responsibility bravely. In the face of refueling vehicles queuing for hundreds of meters every day, and customers who don't understand, complain or even act excessively about limited refueling, on the one hand, they arrange employees to maintain normal refueling order, on the other hand, they always smile and patiently publicize and explain the international refined oil situation, so that customers can understand the difficulties of countries and enterprises and avoid many emergencies.
Pay attention to honesty and self-discipline, and create a fair and decent image.
As a person in charge of a gas station, he always takes the trust of his superiors and the change of his position as the driving force to do a good job, takes business, indifference to fame and fortune, honesty and discipline as the daily code of conduct, actively strengthens the transformation of world outlook, outlook on life and values, is cautious in words and deeds, leads a clean life, restrains words and deeds, is pure in conduct, always adheres to fairness and decency, and always maintains the fine tradition of hard work and integrity. In the daily fund management, staff management, oil storage and other issues, we should seek truth from facts, act according to systems and rules, and consciously accept the supervision of employees. In ordinary work, he always thinks of the unit, and strives to minimize the cost and maximize the benefit. In order to save gas station funds and eliminate waste, he led relevant personnel to inquire, negotiate and bargain for every expenditure and every item purchase to ensure the reasonable price and the best quality. Over the years, it has saved nearly 654.38 million yuan for the station.
As a gas station master, the first thing is to be clean, honest and hardworking! On weekdays, he takes the lead in setting an example everywhere, dares to speak out and look up to me, and influences and drives all employees to work hard for the construction of gas stations. Gong Mingsheng, Lian Shengwei, now, all employees have only one word for his evaluation: service. Last June+February, 5438, because of the shortage of oil products, a company found him through acquaintances, wanted to fill up more than a dozen unit cars, and stuffed him with a thick stack of red envelopes, but he sternly refused. When a distant relative passed a gas station, he wanted him to fill up his truck at a cheap price, but he refused. Some units offered to help him resell refined oil products and give him a high rebate, but he sternly refused ... I am just an ordinary employee of Sinopec, and it is my duty to guard the oil depot for the country and enterprises. This principle will not be shaken by any human feelings and interests!
Summer and winter are easy to celebrate, and youth and responsibility will never change. Dedicate youth to a small station on the journey to Wan Li, and write satisfaction in the hands of passing passengers. This is the elegance of Sinopec employees in a new era, and this is the charm of Communist Youth League members in a new era.
Advanced deeds of outstanding employees in gas stations 5. First, manage like "embroidery"
The management of gas stations focuses on details and execution. "Five management innovations" were explored, summarized and refined by her in the process of implementing refined management of gas stations. In the past, the manhole covers of oil storage tanks in gas stations were all made of concrete, which was very heavy and difficult to open. Later, the steel chute iron plate was used, which was bulky and easy to rust, and it was still very difficult to push and pull. Carefully study, carefully ponder, change to aluminum mold, beautiful and light, you can lift it with one finger. The oil unloading port of the oil storage tank is closed with a pressure ring cover, which is a risk point of oil unloading. So she made a big fuss about the oil unloading port, added manual gate valves, installed locks, and implemented "one key opens one lock" to prevent oil unloading accidents. On one occasion, a gas station employee casually said, "The flange is rusty and it is difficult to open." The speaker has no intention, but the listener has intention. She welded an umbrella-shaped rainproof hat above the flange, brushed it with silver powder, and integrated it with the snorkel of the breathing valve, so there was no need to worry about the flange being rusted by moisture.
Having tasted the sweetness of management innovation, she further pondered the detailed management of gas stations. "Five uses of a towel" is one of them. The new towel is used in the convenience store first, then changed to the office as a rag, and then wiped the business room, equipment and oil hose in turn before being thrown away. This not only makes full use of goods, reduces costs, but also cultivates employees' awareness of saving. The fuel hose is pulled all over the floor, which is unsafe and easy to be damaged when people step on the car. After repeated tests, the 6-meter-long hose reel has two and a half turns, and the 9-meter-long hose reel has three and a half turns. Left gun right, right gun left, neat and beautiful, standardized and unified, known as "snake hose reel method." In this way, she summed up and refined nine management methods, such as "employee instant training method", "pre-job state adjustment method" and "manager walking management method", which effectively improved the management level of gas stations.
Second, treat customers like "relatives"
20xx 65438+ 10 month, was appointed as the manager of Dashiba gas station, the first women's gas station of Chongqing Company. At that time, there were six social gas stations within 3 kilometers around the gas station, and the market competition was fierce. She led employees to run offices, enter factories and mines, go to construction sites and actively explore markets. For new customers, she sends business cards, refuels herself and gets information; For old customers, she calls, sends text messages, greets early on holidays and sends blessings on birthdays. In less than a year, the number of regular customers at Dashiba Gas Station exceeded 200, and the daily sales increased from 5 tons to 18 tons. Now it's a famous model station.
20xx 1 1 month, a construction site needs oil. Because of the rainy and slippery road, the tanker got stuck in the mud pit and couldn't climb up a few kilometers away from the construction site. She went to the construction site with one foot deep and one foot shallow, and found an excavator to pull. In just 5 kilometers, it took more than two hours to break three wire ropes and finally send the oil to the construction site. Later, I learned that some social gas stations were unwilling to deliver oil because of the rain, so they tried to dial the number of the gas station. Since then, the construction unit has become a frequent visitor and sincere friend of this gas station. The gas station built a fire-fighting sand pool, and he sent a car to transport bricks and river sand; When the gas station repaired the land, he offered to send stone cement.
Third, build a gas station like "building a house"
Most employees in gas stations are market-oriented, active and mobile. To make employees "feel at home in love stand", gas stations have to be like "home". Zhang Hui, 19-year-old oil worker, lives in rural Anhui province, and he left home to work in Chongqing alone, which is particularly unaccustomed. Teach her to learn computer by hand and take her to the streets to buy clothes and see the scenery on rest days. She dressed her in bright China oil overalls, took photos in front of the tanker, in the dormitory and in the office, and sent letters back to her hometown. Zhang Hui's parents wrote in their reply: "Don't worry, we will give our daughter to you and China Petroleum."
There was a re-employed worker who suffered setbacks in marriage and business and was emotional. Suggest that such people return to the company. She knew his difficulties, understood his feelings, approached him on her own initiative, talked with him, helped him modify his ill-fitting work clothes, encouraged him to learn petroleum knowledge and operation skills, and arranged for him to be a "security officer". Gradually, he changed, his attitude became better, his work became active, and his service became enthusiastic. What he often says now is: the gas station is my home.
As a gas station manager, she always keeps the staff warm and cold in mind. Employees have difficulties in family life, and she volunteered to donate money; Employees have weddings and funerals at home, and she runs around eager to cook; The employee was ill in hospital, and she accompanied him for examination and treatment. In the cold winter, she let everyone have a warm handbag; In the hot summer, she asked everyone to drink a bowl of mung bean soup to prevent heatstroke and cool down. As a gas station manager for more than a few years, she insisted on giving 100 yuan per month to subsidize the food in the canteen of the gas station, and accumulated more than 5,000 yuan to solve the difficulties for employees. She treats her employees as brothers and sisters, and employees also treat her as bosom friends. They have something to say and are willing to talk to her and consult her in advance. Usually people don't call her "manager", but affectionately call her "red sister"
In fact, China Petroleum has many gas station managers like her, and she is just one of them. Every gas station is a gem flower, and every gas station manager is a "flower protector". With painstaking efforts and sweat, diligence and wisdom, responsibility and loyalty, they strive to promote the oil and gas sales of China Petroleum! Come on for China to stimulate domestic demand!
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