How can the courier compensate the consumer if he loses the package?

If the courier loses the parcel, the compensation methods include compensation according to the insured price and compensation according to three times the freight.

At present, the express delivery industry generally adopts two compensation methods: one is to compensate the express mail that has been insured before delivery according to the agreed insured price; However, for the uninsured express mail before delivery, compensation is generally paid at 3 times of the freight.

In addition, if the online package is lost, this situation is relatively simple to solve. Buyers can directly find sellers and solve problems through sellers. The seller will intervene to solve this problem and contact the courier to reissue or refund. If the lost package belongs to a private package mailed by others, the sender can directly contact the courier company and call their customer service number for compensation.

Skills to prevent the loss of express parcels

1, insured mailing of valuables: Don't think that you can rest easy by mailing valuables to a big courier company. In fact, it may not be so. Even a big courier company can't guarantee that the package won't be lost. Therefore, I suggest that when mailing valuables, we should insure the price and choose a company with good reputation and easy claims for lost items.

2. The mailing address should be clearly written: when filling in the mailing address, if it is handwritten, it must be written neatly, otherwise it may cause the postman to send the wrong address and cause the parcel to be lost.