Some etiquette about receiving distinguished guests

For local guests, the receptionist should generally greet the guests at the gate of the unit or under the office building in advance. When the guest's vehicle approaches, you should smile and wave your right arm slightly to show that "we have been waiting for you here for a long time, and you are welcome to come". If the guest is respected or an elderly person, our receptionist should step forward after the other person's car stops, open the door for him, and at the same time stretch out his other hand to block the upper frame of the door to help him get off. After the guests get off the bus, our welcoming staff should step forward in turn according to their status, shake hands with each other and say, "Welcome!" " Or "welcome, welcome!" If there are many people present on both sides at this moment, we should have a special person to introduce and introduce the personnel of both sides in accordance with the relevant etiquette norms.

when receiving guests, the order of introduction is to introduce the host first, then the guests. If the host and the guest need to introduce more people, they should first introduce the names and positions of our personnel to the guests one by one, and then introduce them to our personnel one by one. After meeting each other, our receptionist will guide us to the scheduled reception room.

for important guests from other places or overseas, the receptionist should make a special trip to the airport, wharf or railway station in advance to welcome the guests. When the guests arrive, they should take the initiative to welcome and greet them and give a brief introduction to the relevant matters. Then, accompany the guests to take the car we prepared for them and drive to the place where they stayed. After the guests arrive at their residence, make proper arrangements as far as possible to make them feel at home, such as providing the guests with the schedule of activities, local maps and travel guides, introducing the dining time and main reception arrangements in the restaurant, and understanding the health status and service requirements of the guests. After the guests are sent to the guest room, the greeting staff need not stay for a long time, so that the guests can change clothes, have a rest and handle personal affairs. Before breaking up, they should make an appointment for the next meeting and contact information.

Etiquette for entertaining guests

Pay attention to the following points when entertaining guests.

(1) When the person in charge the guest is looking for is not available, it is necessary to clearly inform the other party where the person in charge has gone and when he will return to his unit. Please leave your phone number and address to find out whether the guest will come to the company again or our responsible person will go to the other company.

(2) When the guests arrive, our responsible person can't receive them immediately for various reasons. We should explain the reasons and waiting time to the guests. If the guests are willing to wait, they should provide them with drinks and magazines, and if possible, they should always change drinks for them.

(3) Hostesses should have accurate leadership style and attitude when leading guests to the destination.

1. Leadership style in the corridor. Before the guests take two or three steps, the receptionist should coordinate with the pace and let the guests walk inside.

2. Leadership style on stairs. When leading guests upstairs, guests should be allowed to walk in front and waiters should walk behind. If going downstairs, waiters should walk in front and guests should walk behind. When going up and down stairs, waiters should pay attention to the safety of guests.

3. Leadership style in the elevator. When leading the guests to take the elevator, the receptionist should enter the elevator first, and then close the elevator door after the guests enter. When they arrive, the receptionist should press the "On" button to let the guests get out of the elevator first.

4. Leadership style in the living room. When the guests enter the living room, the receptionist instigates them with their hands and asks them to sit down. After seeing the guests sit down, they can only nod and leave. If the guest takes the wrong seat, please ask the guest to take the seat instead (generally, the side near the door is the next seat).

(4) Serve tea sincerely. Chinese people are used to receiving guests with tea. When receiving distinguished guests, tea sets should be specially emphasized. There are many things to dispel when pouring tea, and there are many things to pay attention to when handing tea.