Attention should be paid to the etiquette of secretary's mail.

Attention should be paid to the etiquette of secretary's mail.

The secretary should pay attention to etiquette when sending emails. When organizing meetings or making phone calls for people from different regions, the secretary always reminds them of their time zones, or directly lists the activities in different time zones in the mail, which can effectively avoid confusion. Please pay attention to the etiquette of sharing the secretary's email below.

The secretary should pay attention to etiquette when sending emails. 1 During the day, the secretary mainly helps the boss communicate and arrange the schedule by email and telephone. Every day, there are more than 100 emails from customers, internal teams, corporate public relations and administrative departments about meeting invitations, business progress and office news. How to deal with these emails? Samantha taught us the following email etiquette:

If someone:

Do something for you-simple confirmation and thanks;

Please do something-determine the priority, let the other party know that you are about to start, put it on the task list immediately and set the alarm clock to remind yourself to leave enough time;

You didn't do what you were asked to do-if you really can't do it for objective reasons, let others know why. This reason should carry some weight and not involve meaningless details.

If you:

Want others to reply to your email-leave an open ending to the email. If you write "the above is what I want to say", then logically, others will only think "Oh, that's what you want to say!"

Do something for others-confirm that it has been completed successfully and ask the other person if he needs other help;

Ask someone else to do something-then if you need someone's reply before you can move on to the next step, set aside the time when you expect to need a reply, and set a reminder on this basis and send it to that person, instead of setting a reminder on the whole work deadline.

Do something for others-let others know every step of the matter through a short email and feel your respect for them. Even if the final task is not completed, others can see the process of your efforts.

Want to show initiative-always be prepared for things that the other party may not expect, such as organizing meetings or making phone calls for people in different regions, always reminding them of their time zones or listing the times of events in different time zones directly in emails.

In addition, Samantha also suggested that you remember some tips to avoid falling into the sea of emails, such as not dealing with multiple emails at the same time, replying or browsing one email before opening the next one, which can effectively avoid the confusion of similar team members but different projects; Set a specific background color for some specific senders, such as the boss, so that their mail can be easily found and processed first.

The secretary's email etiquette should pay attention to the secretary's conversation etiquette.

Conversation is the most direct and quickest way to exchange ideas and express emotions. In interpersonal communication, using a wrong word, saying too much, or not paying attention to the emotional color of words will often lead to communication failure or affect interpersonal relationships. Therefore, in conversation, Chinese medicine should abide by certain etiquette norms, so as to achieve the purpose of exchanging information and ideas. In the process of conversation, we should pay attention to listening to each other's statements, so as to obtain accurate information.

Create a good conversation atmosphere

Whether the conversation atmosphere is harmonious or not will directly affect the effect of the conversation. In order to create a pleasant and harmonious conversation atmosphere, the secretary can start from the following aspects.

Be sincere.

When you speak, be serious and sincere. The topic of conversation should be taken seriously, which is not only to respect others, but more importantly, only when the two sides find similarities in serious conversation can they deepen their understanding and gain each other's trust, and the atmosphere of conversation will enter a good stage.

Talking about knowledge alone, or looking dull, gloomy, looking around, absent-minded, or reading books and newspapers, reading watches and yawning will all affect the smooth progress of the conversation.

Greetings should be warm and generous.

Greeting is not only an indispensable courtesy, but also the emotional and emotional basis of conversation. Successful greetings can quickly shorten the emotional distance between the two sides, adjust the atmosphere and enhance communication. Therefore, greetings should try to show humility, generosity, enthusiasm and equality.

The distance should be moderate

Whether two people are talking or many people are talking, it is advisable to be able to hear the conversation clearly. The distance is about 2 m. Being close to each other will make the other person feel depressed or embarrassed psychologically, thus destroying the atmosphere of the conversation.

The Language Art of Conversation

In daily conversation and social occasions, if you can state your views in public, express your intentions fluently and express your inner thoughts clearly and accurately, the audience will be willing to accept your ideas.

The same sentence, said in different ways, may have very different effects, which requires the secretary to attach great importance to the reasons of language art in interpersonal communication. The language art of conversation mainly includes the following aspects.

Equality and mutual respect

We should adhere to the principle of equality and mutual respect when using language. When talking, we should show respect for each other's personality psychologically and in tone, and treat each other as the object of equal communication. If we put on airs, hum and haw or bully others by force, it will not only be impolite, but also make them feel disgusted. In conversation, try to use polite language, be modest and respect each other. Using honorific words and self-deprecating words can show personal accomplishment, manners and politeness.

Accurate and fluent language

When expressing your thoughts and feelings, you should have a standard accent, articulate clearly, speak in accordance with the norms and avoid using specious language. In addition, we should get rid of too many spoken words, pause sentences accurately, think clearly and speak with a sense of urgency, so that communication activities can be unimpeded.

Talk humorously

Dialogue itself is a process of seeking recognition. In this process, disharmony and disputes often occur, so you need to improvise and use mechanisms to avoid or eliminate obstacles. Similarly, humor is often used to resolve embarrassing scenes or enhance the appeal of language. Interesting and meaningful language can give people laughter and pleasure. Of course, mechanism humor is neither cleverness nor lip service. He wants to make his language humorous and reasonable, and to reflect certain cultivation and quality.