What should Samsung users do if they encounter problems?

Recently, I received some feedback from users and encountered some problems. In order to help you solve these problems better, we offer the following suggestions for your reference.

Restart the phone

If you encounter problems, you can try to restart your phone and see if you can solve the problem.

Eliminate software conflicts

If the problem still exists, you can consider uninstalling the recently installed third-party software, such as mobile phone housekeeper, games, etc., to rule out whether it is caused by software conflict.

Restore factory settings

If the above two steps can't solve the problem, we suggest that you back up your mobile phone data, including phone books, short messages and multimedia files. , then enter the phone settings and select Reset/Privacy/Private-Restore factory settings.

Samsung service center

If the problem still exists, it is recommended that you send your mobile phone to the nearest Samsung service center for testing and further processing. Please visit: