What should I do if the electronic authentication of medical insurance fails?

When the electronic medical insurance authentication fails, the user should first check whether the personal information input is correct and then check whether the network connection is stable. If the problem remains unresolved, you can contact the medical insurance service department for help.

First, check the personal information input.

First of all, users should carefully check the personal information entered, including name, ID number, medical insurance card number, etc. To ensure that all information is accurate. Because the electronic medical insurance system requires extremely high accuracy of information, any minor error may lead to authentication failure.

Second, check the network connection.

If the personal information is correct, the user needs to check the network connection of the device. Electronic authentication of medical insurance needs a stable network environment. If the network connection is unstable or the signal is weak, the authentication may fail. Users can try to switch the network environment or reconnect to the network, and then authenticate again.

Third, contact the medical insurance service department.

If the above two steps can't solve the problem, users can try to contact the local medical insurance service department for professional help. Users can describe the problem in detail to the staff, provide personal information and screenshots of failed authentication and other evidence, so that the staff can quickly locate the problem and give solutions.

Fourth, pay attention to the system announcement.

In addition, users need to pay attention to the announcement information of the electronic medical insurance system. Sometimes, the authentication function will be temporarily turned off due to upgrade, maintenance and other reasons. At this point, users need to wait patiently for the system to recover before authenticating.

To sum up:

When the electronic medical insurance authentication fails, the user should first check whether the personal information input is correct and then check whether the network connection is stable. If the problem remains unresolved, you can contact the medical insurance service department for help. At the same time, users also need to pay attention to system announcements in order to understand the system status and related notifications.

Legal basis:

People's Republic of China (PRC) social insurance law

Article 74 provides that:

The social insurance agency shall obtain the data needed for social insurance work through business handling, statistics and investigation, and the relevant units and individuals shall provide it in a timely and truthful manner.

The social insurance agency shall establish a file for the employer in a timely manner, record the social insurance data such as personnel's participation in social insurance and payment completely and accurately, and properly keep the original vouchers for registration and declaration and the accounting vouchers for payment and settlement.

The social insurance agency shall timely, completely and accurately record the individual social insurance payment, the employer's payment and the enjoyment of social insurance benefits and other personal rights and interests records, and regularly send the personal rights and interests records to me free of charge.

Employers and individuals can inquire and check the records of payment and social insurance benefits from social insurance agencies free of charge, and ask social insurance agencies to provide social insurance consulting and other related services.