How to report complaints to the industrial and commercial bureau

Legal analysis: 1. If a consumer complains on the 123 15 website by letter, fax, short message, e-mail or complaint platform, the contact information such as the name, address and telephone number of the consumer shall be specified; The name and address of the respondent; The requirements, reasons and relevant factual basis of the complaint; Complaint date, etc. If a consumer complains by telephone or at home, the staff of the administrative department for industry and commerce shall record the information listed in the preceding paragraph.

2. The administrative department for industry and commerce shall handle the complaint within seven working days from the date of receiving the complaint from the consumer, and inform the complainant:

(a) to accept the complaints that meet the requirements and inform the complainant;

(two) do not accept the complaint that does not meet the requirements, and inform the complainant of the reasons for not accepting it.

3, the administrative department for Industry and commerce after accepting consumer complaints, the parties agree to mediation, the administrative department for Industry and commerce shall organize mediation, and inform the parties of the time and place of mediation, mediators and other matters.

4. Mediation shall be terminated under any of the following circumstances:

(1) The consumer withdraws the complaint;

(two) the parties refused to mediate or did not participate in mediation without justifiable reasons;

(three) consumers apply for arbitration or bring a lawsuit on the same dispute in the process of mediation;

(4) Both parties reach a settlement by themselves;

(five) other should be terminated.

5. If the administrative department for industry and commerce organizes the parties to a consumer rights dispute to mediate and reach an agreement, it shall make a conciliation statement.

6. If the parties to a consumer rights dispute think that it is unnecessary to make a conciliation statement, they may make a conciliation statement orally with the consent of the parties, and the mediator of the administrative department for industry and commerce shall record it for future reference.

Legal basis: Measures of the Administration for Industry and Commerce for handling consumer complaints.

Article 6 Consumer complaints shall be under the jurisdiction of the county (city) or district administrative department for industry and commerce where the business operator is located or where the business behavior occurs. Consumers can complain to the administrative department for industry and commerce where the operator is located, or to the administrative department for industry and commerce where the third-party trading platform is located.

Article 7 The county (city) and district administrative departments for industry and commerce shall be responsible for handling consumer complaints within their respective jurisdictions. The competent administrative department for industry and commerce may authorize its dispatched offices to handle consumer complaints within the jurisdiction of the dispatched offices.

Article 8 The administrative departments for industry and commerce of provinces, autonomous regions and municipalities directly under the Central Government or the administrative departments for industry and commerce of cities (prefectures) and their 123 15 consumer complaint reporting centers shall record the complaints accepted by consumers, and timely distribute the complaints to the administrative departments for industry and commerce for handling, and inform consumers of the distribution. Notice records shall be kept for future reference. The administrative department for industry and commerce with jurisdiction shall promptly feed back the processing results to the higher authorities and their 123 15 consumer complaint reporting center.