What if the touch screen of the mobile phone doesn't respond?

If you use a Huawei mobile phone and the touch screen of the mobile phone is out of order, you can troubleshoot it according to the following methods:

1. If the ambient temperature of your mobile phone is too low, the touch screen may fail, which is affected by the physical characteristics of the screen device itself. It is recommended that you put your mobile phone at an ambient temperature of 0℃-35℃ as much as possible.

2. If your mobile phone screen is dirty or stained with water, it may affect the touch sensitivity of the screen. I suggest you wipe the screen and try again;

3. If there is a film on the screen, it may be because the protective film is too thick, which affects the touch sensitivity of the screen. It is recommended that you replace the thinner third-party protective film or go to Huawei customer service center to replace the official protective film.

4. If your mobile phone suddenly clicks on the whole screen during normal use, please press the power button and the volume up button at the same time to start the screen recording function, and then click on the mobile phone. If there is a white circle on the sliding position where the finger clicks on the screen, it means that the touch screen of the mobile phone works normally;

If the screen recording function is not started, please press and hold the "Start key" 10s or more to forcibly restart the phone. If the fault does not recur, the phenomenon is not a touch screen problem.

If the above methods still can't solve your problem, it is recommended that you bring your mobile phone, standard charger, data cable and relevant purchase vouchers to the nearby Huawei customer service center for testing.

Warm reminder: If the data is not backed up before, there will be the risk of data loss during the test.

The related links are as follows: For the price of maintenance spare parts, please consult Huawei Customer Service Center for reservation service and repair service.