How to improve the after-sales management system of bathroom

The after-sales service of bathroom is the same as the quality management system, and the implementation of after-sales service also needs a complete management system. How to achieve this result? The reporter believes that we can try it by the following methods:

First: the guarantee of the system

In the service link, the management of installation technicians is the most prone to problems. It is a short board in after-sales service. At present, technicians are not aware of service, have great mobility and have a low educational level. In view of these, bathroom manufacturers can formulate a manual of language and behavior norms for installation technicians' on-site service to standardize the language and behavior of installation technicians. Formulate the salary settlement process for installation technicians.

Second, establish a complete set of customer files.

Through the SMS platform, we can communicate with customers at any time, so that ... can play its role to the extreme.

Third, set up an after-sales service department, with a special person in charge, and establish a rapid response mechanism.

From ordering to delivery, the speed must be fast. If there are special reasons, it is necessary to explain them to customers in advance to gain their understanding and recognition. Keep in touch with customers in time. If the customer has any problems in the process of using the bathroom, he can report the problems to the bathroom manufacturer in time. Enterprises should make the fastest response and treatment.

To do a good job in after-sales service of bathroom products, we must provide customers with all-round technical support, consultation and essence in the whole process of design, measurement, manufacture, installation, maintenance and maintenance. Now, if bathroom manufacturers want to achieve breakthrough development, they must carry out various marketing and after-sales marketing, which is the method that bathroom manufacturers can try now!