How can e-commerce efficiently send event messages (including reminders) to buyers?

Praise is very important data for stores and babies, so many times when buyers don't comment, they may need customer service to urge praise. Generally speaking, it will be in the form of SMS, and the content of SMS can be edited according to the situation of the store. Here, I mainly want to tell you some precautions.

1. Don't repeatedly send short messages to urge comments.

This is easily resisted by buyers. On the bright side, buyers may turn a blind eye to the content of short messages, and the more anxious they are, the less they give comments. On the negative side, some buyers may be more extreme, just give a bad review.

2. SMS with store name and evaluation link.

It is best to attach the store name and evaluation link when sending a text message, otherwise buyers may be confused when they see the text message and don't know which product to evaluate.