Is the ERP management software of Hengyou Studio and the customer service of Hengyou Studio the same software? If not, what's the difference?

First of all, the ERP system of Hengyou Studio and the customer service of Hengyou Studio belong to the management software of the studio industry, but they are two software products with different functions.

Studio customer service function is relatively simple, mainly based on studio customer service management, including customer information management, membership card points,

Membership card deposit, recommendation points, time reminder, automatic SMS group sending, and also taking into account process management and financial cashier.

It can realize machine opening, cashier billing, customer consumption analysis, financial revenue and expenditure management, financial analysis and so on. Mainly applicable to

It is mainly used by users who solve the customer service problem of photo studio. The ERP system of the photo studio is more comprehensive and powerful. In addition to all the functions of the cinema customer service, the ERP system of the cinema also has the functions of film selection, process control improvement, post-guest photo production management and so on. ERP system can help the studio to establish a comprehensive information management platform.

Their detailed functions are as follows:

First, the studio customer service function:

Customer management: support customer development management and customer classification management. Help the telemarketers of the photo studio to record the contact information and visit plan of customers in detail. Always track the customer's order trend and improve the order success rate. Support membership card management, support the management of transferring the attached card of the main card to the introduction, support members to spend points and transfer points, exchange points for gifts, and support membership card deposits. Covers customer management of children, wedding dresses, photography and other business types. Functional modules include: wedding customer management, children customer management, photo customer management, individual customer management, customer classification management, membership card category management, points rule management, customer contact record management, customer feedback management and customer recommendation management.

Order management: establish customer consumption orders and record customer consumption content, service personnel and service time information.

Customer service management: function module: time reminder (birthday reminder, 100 days, full moon, photo taking, film selection, sample viewing, photo taking, wedding, wedding anniversary, bride's morning makeup reminder, etc. ), point redemption, SMS group sending (automatic SMS group sending, manual SMS group sending), customer visit plan reminder, automatic SMS after ordering, automatic SMS after recommendation, and automatic SMS after payment. At the same time, it supports personalized short message sending, and the customer name is automatically added to the short message content.

Incoming call: Customer's consumer service information will automatically pop up when the customer calls.

Financial management: cashier billing, membership card deposit; financial statements

Employee behavior management: personal plan management, customer visit plan management.

Statistical statements: customer area analysis, customer source analysis, consumption analysis, order analysis, income analysis, financial statements, customer problem feedback analysis, contact record statistics, and visit plan statistics.

Data security: automatic database backup and regular manual database backup.

Second, Hengyou Studio ERP system functions:

ERP for children's photo studio is a comprehensive information management system for large and medium-sized photo studios, which integrates customer management, process control, intelligent film selection, post-supervision, commodity inventory, employee performance, customer service management, SMS marketing, financial supervision, cost accounting and business analysis. Powerful and flexible, it integrates a new generation of global application technology, which not only supports the use of multi-user LAN, but also supports Internet applications, multi-store applications in different places, unified management of multi-stores and mobile office. Support software data synchronization with the photo studio website, users can query personal related information through the website.

Applicable object: children's photo studio

Functional module introduction:

Customer management:

Function description: Support membership card management, support the recommendation management of main card and subsidiary card, support members to spend points and recommend points, exchange points for gifts, and support membership card deposit.

Related reports: customer area analysis, customer source analysis, consumption analysis, integral details, recommendation analysis and customer consumption analysis.

Process control:

Function introduction: Support the management of tying business and non-tying business. The process of each department is clear and clear, and the process of booking, taking photos, selecting films, looking at samples and picking up pieces is standardized and controlled, and the service instrument machine is typing. The process is standardized and flexible, and the content of customer orders can be flexibly adjusted according to the actual order situation of customers. Customer service status system automatically records and reminds. Support the growth of children's photo studios and set up enterprise management.

Related reports: order analysis table, order status analysis, master scheduling table, hedging sales analysis.

Smart movie selection:

Function introduction: support multiple films, and save the middle film; Photos are automatically out of order, and photos are automatically classified according to their purposes; Support labeling photo repair needs; Support photo comparison; Support photo thumbnail printing; Automatically generate a post-production sheet (film selection sheet) according to the customer's film selection requirements, and the production sheet can be automatically transferred to the post-design process; Support automatic photo matching, effectively improve customer consumption level.

Post-supervision:

Function introduction: Deploy post-design and art design tasks online. Realize the whole process tracking of customer photo production progress.

Related reports: post personnel task assignment table, outgoing photo registration form, customer return registration form, production department transfer to front desk registration form, post personnel workload statistics, manufacturer workload statistics, post error statistics, manufacturer rework statistics, customer return statistics, and customer return reason analysis.

Commodity inventory:

Function introduction: commodity delivery management, delivery management, inventory counting, inventory alarm, etc. Realize the warehousing management of commodity inventory. Goods delivery supports two modes: automatic delivery according to orders and manual delivery.

Related reports: delivery schedule, receipt schedule, inventory report and inventory alarm table.

Employee performance:

Function introduction: automatically calculate the performance of employees in the early and late stages.

Related reports: details of employees' performance before and after.

Customer service management:

Function introduction: customer's due date reminder, full moon reminder, 100-day reminder, birthday reminder, photo reminder, film selection reminder, sample viewing reminder, delivery reminder, growth package business reminder, after-sales return visit reminder. The time reminder can be set on the same day or in advance. Support the call screen function, and the customer information will automatically pop up when the customer calls.

Related reports: store work calendar and customer service work calendar.

Sms marketing:

Function introduction: The software has built-in short message group sending function, which supports the short message sending mode of group sender and gateway; Support automatic timing transmission and manual transmission; Using the gateway mode to send short messages can be set to automatically send blessing and reminder short messages at specific times such as full moon, centenary, birthday, taking photos, film selection and film taking. At the same time, it supports personalized short message sending, and the customer name is automatically added to the short message content.

Related report: SMS sending record form

Financial supervision:

Function introduction: business and finance are in one-to-one correspondence, and business flow and financial flow are designed separately and interrelated at the same time; For the design of specific preferential rights, store staff can only invoice within the scope of authorization; Support cashier to print documents; Support multiple payment methods at the same time; Support customer points to offset accounts receivable; Payment of arrears is supported, and collection of arrears is not allowed; Support daily revenue and expenditure management and daily periodic closing.

Related statements: customer arrears statistics, cashier details, expenditure details, daily/monthly/quarterly/annual financial statements, cash flow statement, membership card deposit details; Membership card deposit consumption schedule and order discount analysis

Cost accounting:

Function introduction: automatically calculate the business cost of a certain interval according to the set cost of goods and services.

Related statements: cost analysis and details of hedging sales.

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