What you bought was crushed by the courier. Who is in charge?

Online shopping goods damaged by courier should be compensated by the courier company, or directly contact the online shopping seller to communicate with the courier company to deal with the compensation, which is better than the customer looking for the courier company to protect their rights.

First, who should compensate for the damage of online shopping goods by express delivery?

The courier company shall be liable for the damage of the courier goods. If the legitimate rights and interests of users are damaged due to the delay, loss, damage or shortage of the internal parts of the express mail, users may claim compensation from the enterprises to which the trademark, name or express waybill belongs.

According to Article 19 of the Provisional Regulations on Express Delivery, two or more enterprises engaged in express delivery business can use a unified trademark, font size or express waybill to operate express delivery business. The enterprises engaged in express delivery business as mentioned in the preceding paragraph shall sign a written agreement, clarify their respective rights and obligations, abide by the common service agreement, and implement unified management in terms of service quality, safety and security, business processes, etc. , and provide users with unified express tracking query and complaint handling services.

If the legitimate rights and interests of users are damaged due to delay, loss, damage, shortage, etc. of the internal parts of express mail, users may claim compensation from the enterprises to which the trademark, name or express waybill belongs, or from the enterprises that actually provide express service.

Article 27 of the Provisional Regulations on Express Delivery, if the express delivery is delayed, lost, damaged or the internal parts are short, the liability for compensation for the insured express delivery shall be determined according to the insured rules agreed between the express delivery enterprise and the sender; For uninsured express mail, the liability for compensation shall be determined in accordance with the relevant provisions of the civil law. The state encourages insurance companies to develop liability insurance for express delivery losses, and encourages enterprises engaged in express delivery business to take out insurance.

Article 29 Where an enterprise engaged in express delivery business terminates its business, it shall make an announcement to the public in advance 10, inform the postal administration department in writing, return the express delivery business license, and properly handle the undelivered express mail according to law. If an enterprise engaged in express delivery business or its branches suspend express delivery service due to force majeure or other special reasons, it shall report to the postal administration department in time, announce the reasons and time limit for suspension of service to the public, and properly handle undelivered express mail according to law.

Second, how to compensate for the loss of express delivery?

For the purchase of insured express delivery, compensation shall be made according to the insured amount. When the courier is lost, damaged or in short supply, the courier and letters that have not purchased the insured price will be compensated twice as much as the service fee, and the parcel will be compensated according to the value of the lost goods purchased, but not more than five times as much as the service fee. If it is other losses or indirect losses, the courier company will not compensate.

For the insured express which is faster than the usual express delivery, the insured fee is charged at 2% of the insured amount. When the express mail is lost, it should be compensated according to the quotation. The highest price of a insured express is 1 ten thousand yuan.

If something bought online is lost in the express delivery process, it will be easier to handle. Just go directly to the buyer on Taobao to explain the situation, and the buyer will handle it or reissue it. Or a direct refund. If the seller doesn't handle the time or is not satisfied with the handling method, if the communication fails for many times, he can directly find the official handling of the online shopping platform.

If you send it yourself, it will be a bit complicated to handle. First of all, you must go to the local express delivery point with the express delivery number and the voucher at that time for claim processing. If you are not satisfied with the handling result of the courier, you can directly call the courier company to make a direct complaint. If you are not satisfied with the handling of the courier company or the courier company fails to solve the problem in the way of negotiation, you can directly request judicial intervention in the investigation.

Every courier company has a rule that claims should be made according to the courier list when mailing.

Article 832 of the Civil Code

Liability for damage or loss of goods in transit The carrier shall be liable for compensation for damage or loss of goods in transit. However, the carrier shall not be liable for compensation if it proves that the damage or loss of the goods is caused by force majeure, the natural nature or reasonable wear and tear of the goods themselves and the fault of the shipper or consignee.

If the purchased goods are damaged during transportation, you can ask the courier company for compensation. The insured courier will pay according to the insured amount. If there is no insured price, it will compensate according to the value of the goods. If the two sides can't negotiate on compensation, they can also solve it through legal channels.