Words to cultivate feelings with customers

Words to cultivate feelings with customers

As a salesperson, everything you say and do in the process of communicating with customers should be carried out purposefully, and never stray from the most fundamental sales target aimlessly. There are many skills to master in sales. Here are some words to share the feelings cultivated with customers.

Your satisfaction is our eternal pursuit. If you have any after-sales problems and suggestions, please contact us and we will actively and properly solve them for you. I wish you a happy and better life!

2. Thank you for choosing our baby. I wish you a happy shopping and a happy life.

Dear customers, thank you for your support and trust in our products. We will sort out your questions and suggestions in time, let us try our best to solve your problems and look forward to your coming again!

Thank you for coming, and look forward to cooperating again! Please believe that we have been working hard. If there are mistakes, we will be responsible and try our best to satisfy you. I wish you a happy life and more and more beautiful!

Thank you for buying our baby. If you have any questions after receiving the baby, please contact our after-sales staff immediately and we will try our best to handle it for you. Don't forget to give us a good evaluation (* _ _ *). We look forward to your coming again!

6. Thank you for coming! Look forward to our honor to continue to provide you with more surprises! If you have any complaints or suggestions, please contact us directly ~ ~ Please remember to collect us! Oh, Wangwang is a friend ~ so that we can contact in time.

Thank you for your support and patronage, and look forward to providing you with better service next time! If our products and services are good, please recommend them to your friends. If you have any dissatisfaction, please tell me.

8. Thank you for your praise, and give people a fragrant rose. Your praise is our greatest support and encouragement, and it will also be the driving force for our continuous progress! Thank you for your patronage and hope to have more cooperation with you! Thanks again. I wish you a happy life and all the best.

9. The support of relatives is the cornerstone of our growth and development, and it is also the driving force for providing quality services.

We promise to give back to our customers with faster and better service, and look forward to your valuable suggestions for our future development. Thank you, Honghua, o(∩_∩)o~~

10, with your support and affirmation, we will work harder and do better. If you are dissatisfied, please contact us in time. Please forgive me if I am not considerate. Thanks for your support.

1 1. Thank you for your support and love. Your satisfaction is our greatest motivation. Thank you for your affirmation. We will continue to work hard. Please also support your parents and take care of them. Thank you for your support ~! Your satisfaction is our greatest comfort. .

Care about every inch of your skin and expect our products to bring you new changes! Remember to love yourself and life! (* _ _ *),,, Welcome to visit next time. I wish you a happy life!

12, dear customers and friends, thank you for your support and trust in our products. Your short words are definitely better than countless compliments, and your satisfaction is our greatest support! We will often do some preferential activities for old members, so please pay more attention to old friends! Look forward to your coming again! Good luck!

Cultivate feelings with customers 2 1, be good at chatting and communicating.

When salesmen contact customers, it is not that the more topics they talk about products, the better. Customers are exposed to products too much, and they are basically familiar with them, not to mention that customers are bored in the office alone.

This requires salesmen to pay more attention to some hot topics and news in the usual process. Of course, it is more important for salespeople to learn humor. I don't think anyone will refuse to chat with humorous people. A relaxed atmosphere is the first step to success.

2. Be very familiar with your product.

At present, in the era of fierce competition for homogeneous products, we should try our best to be professional in our own industry. In the process of taking charge of the market, salespeople often encounter the problems of end consumers in products. At this moment, the salesman represents his own company. If the problem can be solved in time, I think customers will be more assured to cooperate with you for a long time.

3. Communicate sincerely and make friends with customers.

It takes a long time to understand the contact between people. An excellent salesperson must hope to establish a longer and longer-term cooperative relationship in contact with customers. Only in the usual contact, treat others sincerely, communicate with your heart, and become friends after a long time.

Step 4 make money together

Business needs to be profitable. As the representative of the company, the salesman must balance the interests in the process of communicating with customers, who are maintained by the salesman at the front line. Therefore, salesmen not only need to stand from the company's point of view, but also need to communicate with the company from the customer's point of view, communicate with customers and make money together.

About speaking skills

1. Be concise.

When meeting with customers, whether introducing yourself or introducing products, you should be concise, preferably two sentences. You must speak slowly, don't procrastinate. When you speak, you must look into each other's eyes and smile.

2. Don't interrupt each other when they are talking.

Don't refute the other person's point of view casually, be sure to find out the other person's intention before you speak. There are many salesmen who often start to interrupt and refute before the other party has finished or does not understand the other party's point of view. As a result, it turned into a TV debate, which aroused great resentment from customers, and the order was naturally not negotiated.

As a salesman, you must always keep your task in mind before you can sell your products. Sometimes customers' belittling of your products is a habitual vent. You just need to listen to him carefully, express your understanding from time to time, and eventually win the favor of customers, and then it will be much easier to talk about product orders.

3, in the face of customer questions, the answer must be comprehensive.

A comprehensive answer is not to make you gush, nor to answer as many as possible, but to answer the customer's questions comprehensively. Don't miss anything, especially the key questions, but also learn to ask and answer ten questions, which is not contradictory to accuracy.

When customers know about products, they must ask questions, and it is best to answer them once. For example, when asking about the specifications of your products, you should try to answer all the questions about the' specifications' of the products, the price of each specification, product packaging, transportation, invoicing and so on. Everyone has answers, so that customers can understand a lot of questions at once, so they don't have to ask any more questions.

4. Answer each other's questions seriously.

I clearly want to give a positive answer. If I don't know, I can tell the customer directly. I'll write this question down and answer you when I figure it out. Never pretend you don't understand, and don't give vague answers.

Don't talk nonsense to avoid customers' questions, but also pay attention to answering customers' questions, and don't give absolute answers, such as: our quality is absolutely fine, our service is absolutely first-class and so on. We all know that there is a common sense: there is no absolute thing in the world. Don't absolutize your own language.

How to cultivate feelings with customers? 3. How to improve interpersonal relationship with customers?

keep in touch

In the era of rapid development of the Internet, whether it is telephone, SMS or WeChat, it has become a way of communication between people. If you want to keep a good relationship with customers, the first thing is to keep in touch. Say hello to questions on holidays, send friends to praise and interact. Don't let customers feel that you only need him at work, so that customers can remember you forever.

Research customers

How to quickly understand the customer's life and preferences, the first thing is to pay attention to the customer's social circle, such as friends circle. Through the circle of friends, you can learn about customers' family, life and hobbies, know what customers are paying attention to recently and what their needs are, and you can also vote for their interests. Of course, if the customers you meet don't send friends, you can only find another way.

Cater to sb.' s tastes/tastes

After learning about customers' lives, you can do what you like in addition to the exchange of topics. It would be great if customers are a little interested in you. If not, you might as well take this opportunity to cultivate a hobby, which not only narrows the distance with customers, but also enriches your life.

Contact with customers' families

In the process of communicating with customers, don't forget the customers' families. If your client is male, then his wife is your potential client. Being familiar with the people and things around customers and understanding their personal troubles can help them solve their troubles. If you can win the hearts of customers' families, you will be close to success.

Help customers get what they need.

If your customer is a young ordinary employee, what you need to do in the daily customer maintenance relationship is to help him create achievements in his work as much as possible, so as to firmly grasp the customer. If you are an older leader, it is nothing more than maximizing benefits and getting more benefits to satisfy him.

Transposition consideration

Learn to put yourself in the other's shoes. If I am a customer, how will I feel if others contact me like this? Although we all try our best to "please" customers on the premise of interests.

But you might as well think from the other side's point of view, and then contact your own point of view, compare the differences with each other, and constantly change your behavior. Although this may seem inaccurate, it is the most error-free method.

Interpersonal context

As the above-mentioned "empathy" said, when we stand in the perspective of customer relationship, what we want to manage is his interpersonal context, and more: introduce customers to each other. Ask customers to introduce the customers they need.

At the same time, I also introduce people who are related to customers in my interpersonal circle to customers. In such a "supply" relationship, interpersonal context is formed by operating interpersonal relationships. But you should remember that there is a big premise here, that is, you should be able to maintain good relations with every customer.