How to solve the problem of team management?

In this regard, how to help sellers and friends completely solve the management problems of customer service team and improve the work efficiency of the team; Promote the activity conversion rate and the buyer's return rate, thereby improving the store performance!

How to solve the problems existing in team management and improve work efficiency?

Customer service efficiency: all-round customer service workbench, efficient order taking, follow-up, urging and urging to improve customer service efficiency.

Promote store sales performance: Want Want+SMS reminder, assist customer service in all directions, urge buyers to place orders, and finally pay.

Efficiency of bill delivery: Intelligent bill delivery can meet all kinds of bill delivery needs of stores and improve the efficiency of bill delivery.

Shop experience: SMS Care/Marketing helps you maintain the relationship with old customers, enhance the shopping experience of customers and promote the feedback of old customers.

Store DSR score: evaluate management, improve store DSR, increase commodity weight, and enhance store category competitiveness.

Eight core functions help you to open a shop easily.

The first is transaction management. Quick response, high efficiency of receiving orders, sprint sales champion, 0 basic customer service can also operate freely and get started quickly.

Second, make a single shipment. Intelligent management, to meet all kinds of special circumstances, warehouse work faster, more stable and more efficient.

Third, automatic evaluation. Open a button and seize every evaluation opportunity. DSR has been popular all the way, enhancing the search weight of stores/commodities.

Fourth, bad reviews were intercepted. No longer will bad reviewers let the customer relationship jump, resist the orders of malicious buyers, and protect the healthy development of the store.

Verb (abbreviation of verb) SMS care about SMS makes buyers' shopping experience like spring breeze, and SMS marketing will increase the exposure opportunities of stores.

Six, the task management for after-sales problems can be negotiated by multiple customer service, seamless connection, so that after-sales work is orderly.

Seven, warehouse delivery. Don't use the pick-up list on paper again. The picking efficiency of direct warehouse picking by mobile phone is more than 10 times.

8. Total order. Understand order sales every moment of every day. For the customer service industry, brain drain has become a heart disease for major enterprises, and it is particularly important to find ways to retain good customer service personnel. So the above methods can be used for reference.