What should I do if my express delivery is lost at Cainiao Station?

If the express delivery is lost, you can go to the shipping company, find the tracking number and check to see which link has the problem. If it is lost, just leave it to the customer service of the shipping company to handle it. Customer service will register on the intranet, and the outlet where the logistics information last appeared will cooperate with the search for the lost link. Normally, it will take three days. If there is no result, it can be treated as lost and a proof of value will be provided.

The regulations of the express company are that if the goods are lost, the sending company must pay the compensation first, so don’t worry too much if the tracking number is missing. There is another way. Generally, the express delivery document has a shipping page and a receipt page. The courier company will keep the receipt with the customer, which also prevents problems with the goods.

Consumers can file a lawsuit, but whether they can win depends on the sufficiency of the evidence. First, you need the other party’s subject information, courier number, and insured value. Secondly, prepare a complaint and evidence materials. The parties also need to prepare original ID cards, loss certificates, and other materials. As long as the evidence is sufficient.

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