Terms for telephone calls for furniture after-sales visits

1. Quality, including whether there are any problems during installation

2. Ease of use

3. Service

4. Provision Some furniture maintenance knowledge

5. Suggestions

Standard terms for return visits 1

1. Hello! I am the after-sales customer service representative of Beijing Jimei Home Furnishings. Are you Mr./Ms. XX?

2. You purchased **(commodities) from ** in our mall on January*, 2017. I would like to make a return visit about this situation. Is it convenient for you to answer the phone now?

A. Convenient--Okay, I will spare you 2 minutes!

B. Inconvenient - OK, then when is the best time to call you? (note the time) Sorry to disturb you, thank you, and wish you a nice day! goodbye!

3. Are you satisfied with the quality of our products? Are there any problems during installation?

4. Are there any problems during the use of the product?

A. Yes, list 1. 2. 3. .........

B. No/

5. For our Service (including the attitude of the shopping guide when purchasing, delivery speed)

6. Do you have any suggestions for our services?

7. Thank you for your cooperation and your valuable opinions! Have a nice day!

8. Goodbye!

Attached furniture maintenance knowledge

1. Maintenance of panel furniture

First, the floor where panel furniture is placed must be kept flat and the four legs should be balanced on the ground. If the furniture is often swaying and unstable after being placed, the tenons or fasteners will inevitably fall off and the bonding parts will crack over time, thus affecting the use effect and reducing the life of the furniture. In addition, if the ground is soft and the furniture is unbalanced, Do not use wooden boards or iron sheets to pad furniture legs. Even if the balance is maintained, it will be difficult to bear the force evenly, which will damage the internal structure of the furniture in the long run. The only way to compensate is to modify the ground, or use a larger area of ??hard rubber board to spread it. South, so that the four legs of the furniture are stable on the ground.

Second, it is best to use pure cotton knitted cloth when removing dust on furniture, and then use a fine soft wool brush to remove dust from depressions or embossed patterns. Do not use gasoline or organic solvents to wipe painted furniture. You can wipe it with colorless furniture polish wax to enhance the gloss and reduce dust.

Third, it is best to place the furniture away from direct sunlight. Frequent exposure to the sun will cause the paint film on the furniture to fade, metal fittings to oxidize and deteriorate, and the wood to become brittle. It is best to use curtains to block the sun in summer to protect the furniture.

Finally, it is necessary to maintain the indoor humidity and prevent the furniture from getting damp. In the spring and autumn, the humidifier should be used for a limited time to prevent damage to the furniture due to excessive humidity, such as wood decay and metal damage. Parts are corroded, and the bonded parts are prone to glue detachment, etc. Use as little water as possible when cleaning furniture, and avoid using alkaline water. It is advisable to wipe it with a damp cloth that has been drained of water, and then wipe it clean with a dry cloth. Try to avoid letting the furniture surface come into contact with corrosive liquids, alcohol, nail polish, etc.

2. Maintenance of solid wood furniture

1. Pay attention to the cleaning and maintenance of the furniture surface. Regularly use a pure dry soft cotton cloth to gently wipe away the floating dust on the surface. Every once in a while, use wet cotton thread that has been wrung out to carefully wipe away the dust in the corners of the furniture, and then wipe with a clean dry soft muslin cloth;

2. Avoid using alcohol, gasoline or other chemical solvents to remove stains. If there are stains on the surface of the furniture, do not rub it hard. You can use warm tea to gently remove the stains. After the water evaporates, apply a little light wax on the original part, and then rub it lightly several times to form a protective film;

3. Avoid scratches by hard objects. When cleaning, do not let cleaning tools touch the furniture, and be careful not to let hard metal products or other sharp objects collide with the furniture to protect its surface from scratches;

4. Keep away from heat sources.

In winter, it is best to place furniture about 1 meter away from the heating current to avoid long-term high baking, which may cause local dry cracking, warping and deformation of the wood and local deterioration of the paint film;

5. When using pure solid wood furniture, the environment should be kept as stable as possible, especially the temperature and humidity should not change drastically, otherwise it will cause the furniture to deform;

6. Avoid direct sunlight. Long-term exposure of the whole or part of the furniture to outdoor sunlight should be avoided as much as possible. It is best to place it in a place that can avoid sunlight, or use transparent gauze curtains to block direct sunlight, so that it does not affect indoor lighting. , and protect the indoor furniture;

3. Fabric sofa maintenance

1. Vacuum at least once a week, paying attention to removing dead corners and dust accumulation between fabric structures.

2. If the mat can be turned over, it should be turned over once a week to evenly distribute wear and tear. You can also take the cushion outdoors and pat it frequently to loosen the internal fibers and maintain the elasticity of the sofa.

3. If there are stains, you can wipe them off with a clean rag dipped in water. In order not to leave any marks, it is best to wipe them from the outside of the stains. Velvet furniture should not be stained with water and dry cleaning agent should be used.

4. All cloth covers and bushings should be cleaned by dry cleaning. Do not wash with water, and bleaching is prohibited.

5. If the thread is found to be loose, do not tear it off with your hands. Use scissors to cut it neatly.

5. Leather sofa maintenance knowledge

1. Ensure ventilation in the room. Too dry or wet will accelerate the aging of leather. Direct sunlight will cause colored leather to fade.

2. There is a lot of sweat in summer, and the pores of the leather will absorb the sweat. The high temperature and humidity will cause the organic matter in the sweat to react chemically with the leather, easily producing odor. It should be cleaned in time. When cleaning, do not use alkaline cleaning solution, because it is an acidic treatment during leather making, and alkalinity will reduce the softness of the leather, and wrinkles and cracks will occur after long-term use.

3. It is prohibited to use alcohol to scrub. When there are oil stains or cream, use a dry rag to blot it dry, then scrub it with shampoo, and finally scrub it clean with clean water. If you have a ballpoint pen, you should wipe it with an eraser as soon as possible to erase it.

4. If it is stained with beer, sodium carbonate (baking soda), coffee and other substances, scrub it with soapy water first, and then rinse it with clean water. Tips: Use fresh milk to clean the leather, which will make the leather more shiny.