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Speech by the professional ethics assessor
Speech by Professional Ethics Judge (1)
Dear leaders, commentators and representatives of the masses.
Good Morning, everyone!
I am XXX, the person in charge of XX Branch of XX Bank. First of all, on behalf of all the staff in our unit, I would like to express my sincere thanks to all the leaders and representatives who have always supported our cause!
XX Branch of XX Bank has 25 employees, 2 business outlets and 3 off-bank self-service cash withdrawal rooms. Since 20 14, with the support of XX county party Committee and county government, good results have been achieved. By the end of 10, our bank had a deposit of1500 million yuan, a loan of 350 million yuan and more than 450 corporate customers and individuals.
The development of XX Bank cannot be separated from firm belief. In daily business activities, we sincerely serve customers with diligent and rigorous work style, market-oriented and customer-centered business model and customer-oriented and detail-oriented service concept. Although our service has been recognized by everyone, there are still many shortcomings. Therefore, we attach great importance to this review meeting and hope to get your sincere opinions and criticisms. Below I will briefly introduce my own views on the development of evaluation activities:
First, the construction of professional ethics is very important for the service industry.
A good atmosphere can affect many people and things. If you do well, customers will be satisfied and enterprises will develop well. If it is not done well, customers will have opinions, which will keep customers away from the enterprise, cause losses and hinder development. Professional ethics evaluation is an opportunity for the government to serve our industry and get in touch with society and public opinion. Through the evaluation of professional ethics, help us go out and let more people know us from the front, thus expanding the business development space, improving the service level, and finally achieving a win-win situation with customers.
Second, correctly understand the significance of appraisal activities.
The activity of professional ethics appraisal is not to expose one's own shortcomings and make trouble for oneself, but to deeply understand and analyze one's own shortcomings. Only by finding and solving problems can it be conducive to better development in the future. The shortcomings of our XX bank are mainly: due to the shortage of outlets and personnel, customers have to wait a long time to handle business, and some employees' services are not comprehensive. We have fully realized the possible serious consequences of these problems and will take corresponding measures to solve them. I believe that XXX Bank will do better in its future work.
Third, deeply understand that the core of bank competition is service.
It is the focus and direction of XX Bank to play a good service card, give play to its unique comparative advantages and take the lead in the competition. As the person in charge, I deeply realize the importance of service, and hereby assure you that in the future work, I will personally lead the staff of the whole bank, strive to improve the professional quality, enhance the sense of service, and serve all customers wholeheartedly with a positive professional outlook and full work enthusiasm.
Leaders, commentators and representatives of the masses, your continuous support is the source of confidence for XX Bank to keep moving forward; Your supervision will be the driving force for us to improve our service level. We sincerely hope that in the future, you can continue to support the business and development of XX Bank and join hands with us to create a better future.
Finally, with gratitude and sincerity, we sincerely wish you good health and all the best. Thank you!
The second part of the speech of the professional ethics assessor
Dear leading comrades,
Hello everyone! The topic of my speech is: carry out the evaluation of political style in a down-to-earth manner and shape a brand-new image of * * *.
The democratic appraisal of political style has gone through many years. Practice has proved that it is a good working system for government departments to treat both the symptoms and root causes and rectify the political style, which not only greatly promotes the fundamental change of the work style of government departments, but also closes the flesh-and-blood ties between the government and the people.
In the past years, our bureau has always stood at the forefront of the evaluation, actively organized and participated in the evaluation, extensively solicited opinions and suggestions from people from all walks of life, and seriously rectified and improved. What is the basis of our bureau? Standardizing the right to use, showing the right openly, rational decentralization, controlling the right by science and technology, and investigating the right? Adhere to equal emphasis on education, system, supervision, reform, innovation and punishment, focus on solving outstanding problems that damage the image of the party, government and taxpayers, strengthen functional services, highlight rights and interests services, optimize procedural services, continuously expand service space, improve service means and optimize service methods. Strive to create a good tax service environment for taxpayers. The construction of political style has achieved remarkable results. Four difficulties? Phenomenon,? Eat, take, card, want and report? This kind of behavior is obviously reduced, and the satisfaction of taxpayers is increasing year by year. In 2009, the comprehensive satisfaction of taxpayers in our bureau reached 9 1.5% in the moral evaluation of * * * system.
Today, the State Council Office for Correctional Services held a deployment meeting for democratic appraisal of grass-roots stations here, and our bureau was once again listed as the appraisal unit for democratic appraisal of political ethics in 20 10. This is the attention and concern of leaders at all levels on the work of * * * *, and it is also the great review of the broad masses of the people in the whole region on the construction of political style of * * * *, which fully embodies the great attention of the district party committee and district government on the work of * * * *, and the concern of all walks of life on * * * *. At the same time, it is also a comprehensive test and spur to the construction of * * *. It will certainly play an important role in promoting the innovation of tax collection and management, promoting the reform and development of tax cause, better fulfilling the responsibility and mission of * *, and serving the economic construction of our region more effectively.
According to the instructions of the deputy district chief of * * and the unified deployment of the State Council Office for rectifying the situation in the State Council, as the evaluated unit, we are determined to take this as an opportunity to further improve our work style and conscientiously do a good job in appraisal with an open mind and a high sense of responsibility.
First, around the development theme, improve ideological understanding.
As an important functional department of the government, the * * department bears the heavy responsibility of gathering wealth for the country. Everything we say and do directly represents the image of the party and the government. Carrying out the evaluation of political style is conducive to speeding up the development of the cause of * * *, strengthening the construction of team style, strengthening the control of tax sources, standardizing the tax order, and improving the ability to administer taxes according to law. To this end, we will be full of enthusiasm, high morale, brand-new ideas, closely around? Establish a new atmosphere and optimize the development environment? Standing at the political height, this topic earnestly completes the tasks of political style evaluation.
Second, do a good job? Two combinations? , improve work efficiency
First, adhere to the close combination of bank evaluation and income work. The appraisal work coincides with the tight income, heavy tasks and high requirements of the organization in the second half of the year. However, we must organically integrate the appraisal work into the income work of the organization, arrange it reasonably and organize it carefully, so as to achieve "two mistakes and two promotion", promote income by the east wind of appraisal, and provide strong financial support for the economic construction of our region. Second, adhere to the close combination of bank evaluation and optimization environment. Due to the wide range of workplaces, the collection and management work faces many practical difficulties. However, in the evaluation process, we will accept criticism and supervision with an open mind, and solidly promote the evaluation work with warm service, clean image and civilized law enforcement.
Third, strict? Three links? , consolidate the political style appraisal.
First, strict self-examination and self-correction, and careful analysis of problems. Focus on solving the problems of inaction and chaos, and improve the consciousness of serving local economic and social development. The second is to strictly control the centralized appraisal link and accept opinions with an open mind. Looking up problems is not afraid of ugliness, listening to opinions is not afraid of pain, analyzing reasons, not avoiding shortcomings, actively rectifying and not putting on a show, truly touching the soul of overall cadres, and changing ideological consciousness and work style. The third is to strictly rectify the organizational system to achieve practical results. Do a good job in the common problems in the rectification work and seriously rectify them; Hot issues, focusing on reform; Difficult problems, trying to change; Focus on key issues and make every effort to change; Serious violations of discipline, timely rectification. Strive to ensure that old problems do not rebound and new problems do not appear.
Fourth, performance? Ten promises? , shaping the image of * * *
In view of the reality of cadres' work style and development environment, we made it public on the basis of in-depth self-examination and rectification? Ten promises? . The first is to declare convenience services. Provide taxpayers with online, door-to-door and other declaration methods to reduce tax payment costs. The second is to delay the overdue service. Grassroots tax offices and tax service offices? Nine to six? During work and rest hours, if the taxpayer fails to complete the tax-related matters during the service time, he may request to postpone the service until it is completed. The third is tax consulting services. When taxpayers encounter tax-related problems, they can obtain tax consultation and tax assistance free of charge through written letter consultation, telephone consultation or consultation with tax authorities. The fourth is the leadership visit service. Members of the leading group of the bureau visited key enterprises, passed on the latest tax policies, learned about the development of enterprises, and answered tax-related questions of key enterprises on the spot. Five is? Tax enterprise contact card? Service. The tax office distributes it to taxpayers? Tax enterprise contact card? If you encounter tax-related problems, you can contact the household administration personnel at any time by simply calling to keep abreast of relevant tax-related matters. The sixth is the appointment service. If the taxpayer can't come to the tax service hall to handle tax matters, the tax department can provide an appointment service. The seventh is the tax reminder service. Our bureau sets up a mobile phone mailbox for taxpayers free of charge, and the tax office sends warm tips to taxpayers at any time through the mobile phone short message platform, and sends new tax-related policies to avoid tax risks for taxpayers to the maximum extent. Eighth, tax consultation service. Provide taxpayers with tax counseling on a regular basis to improve tax compliance and accuracy. Nine is the first question responsibility system service. Has the tax service office been implemented? The first question responsibility system? . Ten is? One stop? Service. Except for special matters, all tax-related matters that taxpayers need to handle can be completed at one time in the tax service hall to solve the problem of finding someone and running repeatedly. The above commitments welcome the supervision of all sectors of society and taxpayers.
Leaders, our bureau is determined to make careful organization, careful deployment and solid work, with a good style and brand-new image to repay the support, understanding and concern of all sectors of society for the work of * *. We guarantee to do a good job of evaluation according to quality, time and requirements, and strive to complete all the tasks of evaluation. Finally, sincerely accept the guidance, criticism and supervision of the leaders on * * *!
The third part of the speech by the professional ethics judges
Comrades:
The main task of this conference on rectification work and democratic appraisal of political style in the whole city is to implement the spirit of the national video conference on rectification work and the video conference on rectification work and democratic appraisal of political style in the whole province, summarize the rectification work in our city last year, arrange and deploy this year's tasks, and mobilize and deploy this year's democratic appraisal of political style. Below, combined with the actual situation in our city, I will put forward some suggestions on doing a good job in rectifying the political style and democratic appraisal this year.
First, affirm the achievements, face up to the problems, and earnestly enhance the sense of responsibility for doing a good job in rectification. The municipal party committee and the municipal government have always attached great importance to the rectification work and always put the rectification of benefiting the people on the important agenda of the municipal party committee and the municipal government. The main leaders personally asked questions, personally coordinated important cases, and personally checked the results. 20 1 1, the city's rectification work adheres to the people-oriented, treats both the symptoms and the root causes, combines rectification with construction, constantly observes unannounced visits and investigates cases, and constantly strengthens the construction of political style. Some outstanding problems strongly reflected by the masses have been solved, the political style of departments and industries has further improved, the environment for economic and social development has been continuously improved, and people's satisfaction has gradually improved. The city's rectification work has achieved new and obvious results. Mainly reflected in the following aspects:
(a) to strengthen the supervision and inspection of policies and funds for strengthening agriculture and benefiting farmers. Combination? Thirty thousand? Activities, policies to strengthen agriculture and benefit farmers and the implementation of funds were carried out. The city has inspected 4 1 pen of special funds for strengthening agriculture and benefiting farmers, involving an amount of RMB million, including RMB million in subsidies for benefiting farmers and RMB million in projects for strengthening agriculture. A special inspection was conducted on the management and use of funds for strengthening agriculture and benefiting farmers in 16 departments and units; Organize special classes to check the purchase subsidies of agricultural machinery in 20 1 1 the whole city, and verify and register the agricultural machinery that declares the purchase subsidies one by one, and the farmers who purchase them will sign for confirmation; Carry out the special clean-up work of state grants for poor students in rural secondary vocational schools. In this paper, the management of state grants from the autumn of 2007 to 20 10 in the agricultural broadcasting school, vocational education center and the third technical school in our city was cleaned up. The people of the whole city enjoy the national grant 1 10,000, and recover the national grant 1 10,000.
(2) The special governance work was further deepened. Continue to deepen the control of unreasonable charges in education. Focus on the inspection of compulsory education primary and secondary schools, municipal high school fees publicity system implementation, the use of bills. Through inspection, all the students in the compulsory education stage in the city are exempted from tuition and miscellaneous fees and textbook fees, which should be exempted and supplemented. High school? Three limits? The policy implementation is better. At the same time, guide and supervise the price integrity service of school canteens to steadily promote 20 1 1. The distribution and use of education funds such as free miscellaneous fees for compulsory education, living allowance for poor boarders, free textbooks for ordinary high schools and state grants were inspected, and no problems such as interception and misappropriation were found. Continue to deepen the correction of unhealthy trends in the purchase and sale of medicines and medical services. In-depth rectification of unhealthy practices and acceptance in drug purchase and sale? Red envelopes? The problem is that all medical institutions implement a three-level medical and health service commitment system. By controlling the acceptance of red envelopes, medical staff voluntarily hand in red envelopes totaling RMB. All the four medical institutions that should participate in the centralized bidding and purchasing of drugs have carried out centralized bidding and purchasing of drugs, with the centralized purchasing amount of 55.67 million yuan and the total price reduction of 1.7 million yuan. Continue to deepen governance and consolidate highways? Three chaos? Result. Strengthen the transportation of fresh agricultural products? Green channel? Policy supervision and inspection to ensure? Green channel? Smooth network and strict road management? Three chaos? Work discipline, the city's expressways have been basically free? Three chaos? .
(three) to carry out intermediary cleaning, reduce the burden on enterprises, and further optimize the development environment. Study and formulate the Work Plan for Clearing and Standardizing Intermediaries and the Interim Measures for Star Rating of Intermediaries in Yidu City, fully promote the marketization of intermediary services, and initially form a good pattern of honest service, equal competition and orderly development of intermediaries. In order to prevent and standardize the charging behavior of enterprises in advance, implement? Understand the price, card sunshine project? 6 1 key enterprises issued payment cards, which made enterprises clear the basis and standard of payment and effectively prevented the occurrence of arbitrary charges, fines and apportionment. Through the establishment and development of environmental supervision mechanism, we will create a good external environment for the production and development of enterprises in our city.
(four) clean up celebrations, forums and seminars to achieve initial results. In order to do a good job in cleaning up and standardizing celebrations, forums and seminars, a leading group for cleaning up and standardizing was set up, led by the office of the Municipal Party Committee and the Supervision Bureau of the Commission for Discipline Inspection, with the close cooperation of relevant departments. Convene a city-wide clean-up meeting to mobilize and deploy. A total of 77 units and departments have seriously carried out the clean-up work and cancelled the 1 forum activities.
(5) The construction of political style was further strengthened. First, according to the unified arrangement of the Provincial Office for Corrections, 7 banks and 6 insurance institutions in the city organized the democratic appraisal of the political style, and carried out the appraisal of the political style of departments and industries 20 10? Look back? And schools, hospitals, electric power, petroleum, mobile, China Unicom, telecommunications and postal services established in 1 13? Grassroots stations (window units) that the masses are satisfied with? Activities. The city's "20 1 1 year democratic appraisal political work plan" was formulated. A mobilization meeting was held to evaluate the political style, and two working groups for democratic evaluation of the political style were set up, with the directors of the special committees of the National People's Congress and the Chinese People's Political Consultative Conference as the leaders, and the heads of the banking supervision office, the People's Bank of China and the government invited supervisors as members. Each working group conducts supervision through group work, on-site guidance and unannounced visits. Through mass appraisal, seven units, including rural cooperative banks, were appraised? Excellent unit? 29 units in No.1 Middle School were commended as? Create an advanced unit of grass-roots station (window unit) that the masses are satisfied with? . Second, continue to do well? Political hotline? . For better online play? Political hotline? The role of answering the questions of the masses in time, 28 new units in towns and municipalities will be included in online units in 20 1 1 year. Online all the year round? Political hotline? More than 480 consultations, complaints and reports were accepted, and the settlement rate was 100%. Really did it? Everything has an answer, and everything is settled? . The Municipal Office for Rectification of Work and the Municipal Bureau of Radio, Film and Television launched the "Political Work Hotline" live program, and nine units closely related to people's production and life entered the program 19 throughout the year? Political hotline? Live broadcast room, listen to the voices of the masses, understand social conditions and public opinion.
While fully affirming the achievements, we should also clearly see that there are still some difficulties and problems in the current rectification work, unhealthy practices in some key areas are still outstanding, and acts that harm the interests of the masses occur from time to time; Some old problems have revived after rectification, and they have been repeatedly banned; There are more and more new tasks in the rectification work, involving more and more fields, and the difficulty of the work is getting bigger and bigger, and the problem that the work intensity and working methods are not suitable is becoming more and more prominent. The rectification work is both a political work and an economic work. It is a very important task to effectively correct unhealthy trends that harm the interests of the masses, maintain the overall situation of social stability, optimize the environment for economic development, and serve the reform and development. All localities and departments should consciously enhance their sense of responsibility for doing a good job in rectification work, focus on solving the problems that ideas, methods, systems and mechanisms are incompatible and out of sync with scientific development and leapfrog development, and perform their duties and make more contributions to promoting scientific development and leapfrog development.
Second, focus on key points, push forward in an all-round way, and earnestly do a good job in rectification this year. "This year's rectification work implementation opinions" has been adopted by the municipal government. . . . ? 20 12? Document No.47 has been issued, and the tasks and requirements for this year are very clear. All localities and departments should strictly follow the deployment and requirements of this meeting, highlight key points, strengthen measures, and make solid progress to ensure the full implementation of all tasks and achieve practical results. Focus on the following aspects:
(a) to strengthen supervision and inspection, and promote the implementation of the central and provincial policies to protect and improve people's livelihood. First, continue to carry out supervision and inspection of the implementation of the central and provincial policies of strengthening agriculture and benefiting farmers. It is necessary to adhere to the combination of daily supervision and unannounced visits, strengthen accountability, resolutely correct problems such as interception, misappropriation, misappropriation and fraudulent use of funds to strengthen agriculture and benefit farmers in areas such as subsidies for benefiting farmers, and earnestly safeguard and protect farmers' rights and interests. The second is to strengthen the supervision and inspection of the implementation of policies such as land acquisition, demolition and compensation, and seriously investigate and deal with acts of forced land acquisition and demolition by illegal means such as violence, threats and interruption of water supply, power supply and gas supply, so as to promote lawful, civilized and harmonious demolition in various places.
(two) to deepen the special governance, and seriously solve the outstanding problems that the masses have strongly reflected. First, continue to intensify efforts to control unreasonable charges in education. Strengthen? Two exemptions and one supplement? Supervise and inspect the distribution and use of funds for educating and benefiting the people, and severely investigate and deal with serious violations of discipline and law such as misappropriation, interception, corruption and misappropriation; Standardize kindergarten fees, correct arbitrary charges in choosing schools during compulsory education, and prohibit charging fees linked to admission in any name. We should continue to intensify efforts to rectify the problem of excessive teaching materials and compulsory collection of various service fees. Second, continue to correct unhealthy trends in the fields of medicine purchase and sale and medical services. A key point of medical correction this year is to focus on the special rectification of outstanding problems in medical institutions in the city. The "Implementation Plan for the Special Rectification of Unhealthy Practices in Medical Institutions in the City" was issued, and a mobilization meeting for the special rectification of outstanding problems in medical institutions in the city was held, and the special rectification work was deployed and mobilized. All localities and departments should concentrate on self-correction, rectification, investigation and standardization in accordance with the unified deployment of the whole city, strive to reduce the medical expenses of the masses, improve the level of medical services, and earnestly safeguard the interests of the masses. The third is to focus on rectifying the arbitrary charges of commercial banks, large-scale retail and telecommunications. Focus on rectifying banks that do not implement national macro-control policies, attach loan conditions, raise interest rates in disguise, and increase corporate financing costs, and urge banks to disclose charging items, service quality and preferential policies; Strengthen supervision and prohibit large supermarkets and retail enterprises from taking advantage of their dominant position to force suppliers to charge extra fees such as account opening fees, entrance fees, bar code fees and sales rebates. To reduce transaction costs and promote fair market transactions; Fourth, continue to deepen highway management? Three chaos? Strictly regulate road-related and vehicle-related law enforcement behaviors, seriously investigate and deal with illegal issues such as arbitrary charges and fines, and effectively regulate charging behaviors in this field; Supervise the competent departments of the industry to strengthen the construction of telecom tariff, billing and charge management system, and severely crack down on illegal profit-making behaviors that infringe on the legitimate rights and interests of users, such as price fraud, deception, false propaganda and business marketing violations.
(3) adhere to the synchronization of rectification and construction, and make solid progress? Governance and accountability? And then what? Three satisfied? Create an activity. All localities and departments should focus on rectifying outstanding problems in cadres' work style and development environment by means of mass appraisal and supervision and accountability, with system construction as the guarantee, and rectify problems in time when they are found. Governance and accountability? Work and? Three satisfied? Create activities to implement, effectively change the style of cadres to improve work efficiency, and effectively optimize the development environment of our city.
(4) Pay attention to overall linkage and further deepen hotline work. All localities and departments should strictly establish an online hotline acceptance, registration, supervision and feedback system, and form a rapid response mechanism of timely acceptance, rapid investigation and quick feedback; Establish a work notification system, regularly report the work of the political hotline, especially the handling of the demands of the masses in various units; Establish a strict accountability system, and expose or informed criticism units and individuals who do not answer and solve problems in time, shirk and perfunctory, and have great opinions from the masses; Establish an evaluation mechanism, evaluate all departments and units in strict accordance with the relevant provisions, and the results will be included in the city's target assessment, the assessment of the responsibility system for building a clean and honest government, and the democratic evaluation of the political style.
The third is to deepen the democratic appraisal work, effectively improve the political style and optimize the economic development environment.
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