What should I do if I can't go back to China abroad or isolate the epidemic in the community or go to China Bank outlets for a short time due to other epidemic reasons?

If you are restricted from trading because the reserved information is not standardized, it is suggested that you update the information through the mobile banking APP of Bank of China, online banking, the "BOC Customer Connect" WeChat applet or the outlets of Bank of China. If it means that someone is in urgent need of using an account or seeking medical treatment abroad, they can apply for temporary exemption through customer service channels to temporarily restore the account usage status.

The above contents are for your reference. Please refer to the actual business regulations.

If you have any questions, please contact online customer service of Bank of China.

You are cordially invited to download and use China Bank Mobile Banking APP or China Bank Cross-border GO APP to handle related business.