Why can't my mobile phone receive information?

If you use a vivo phone and the phone can't receive short messages, you can check it according to the following methods:

1. Some messages cannot be received.

1. Check whether the number blacklist is set in the harassment information interception.

Enter the information app-circle icon in the upper right corner-harassment information interception-blacklist management-number blacklist. If the number is blacklisted, incoming calls and messages will be blocked.

2. Check whether there is any third-party housekeeper software to intercept SMS.

Some security management software will intelligently filter the received SMS, so it is recommended to uninstall the application. These software lists are generally named as "XX housekeeper" or "XX security assistant";

Please check whether you just can't receive the short message sent by Apple.

If you just can't receive the SMS sent by Apple, you can receive the messages sent by other phones. It may be because the mobile phone number was bound to the Apple device before, and the other party sent iMessage instead of ordinary SMS. Please refer to Apple's official instructions to unbind the mobile phone number from the Apple device. The specific steps are subject to Apple's official instructions.

4. Check whether the short message contains sensitive words, which makes the mobile phone unable to receive it.

Ask the other party to use the test message, such as send: thank you, to check whether it can be received normally. If it can be received normally, it means that the short message sent before may contain sensitive words.

Second, all short messages cannot be received.

1, you can try to switch flight modes, or restart your phone and try again after triggering the network.

2. There may be compatibility problems with the third-party SMS APP, so it is recommended to use the SMS APP that comes with the system. Go to Settings-Applications and Rights-Rights Management-Rights-Default Application Settings-Information and set it as information.

3. It is recommended to put the SIM card on other mobile phones to receive the SMS test. If you still can't receive the SMS, it is recommended to consult the operator's customer service.

4. Make data backup, enter Settings-System Management/More Settings-Backup and Reset/Restore Factory Settings-Restore all settings, and follow the onscreen instructions.

Note: This operation will not delete the software or files, but only reset all setting options; For data security, important data can be backed up before operation.

Graphical links: Web links

If you have more questions, you can go to this link page to consult online customer service for details.