Why can't customer service in Tong Yuan be changed to manual work?

Call Tong Yuan Express official customer service number 95554 directly, and then wait. When you hear the manual service, please press "2" and then enter "2" on the phone keypad to switch to the manual service. 9554 is a customer service hotline and SMS inquiry service released by YTO Express on February 25th, 20th14th. On February 25th, 20 14, YTO Express announced the opening of 95554 customer service hotline and 95554 SMS inquiry service on March 4th. Mobile phone users and fixed-line users can directly dial the 95554 hotline to obtain manual services (including ordering, inquiry, complaints and suggestions). SMS users can send the waybill number to 95554, and the single number in the same SMS can't exceed 5 at most. In order to provide better service to customers and build a first-class national brand in China, since June 2005, the company has invested heavily in purchasing more than 80 mu of land (building area 16000 square meters) in Qingpu, Shanghai, and built a headquarters base in Tong Yuan, as well as a high-tech modern sorting line and logistics software information network management system. The new company will be officially put into use in September 2006. By then, a brand-new modern and intelligent private logistics express enterprise will be presented to the world. With the development of world economic integration, YTO Express will unswervingly pursue the service tenet of "customer needs, flexible mission", and push customers to success with its thoughtful service system, innovative service consciousness and global service network!