Booking train tickets online always prompts why the authentication information does not match.

Because it failed the identity information test. Passengers who purchase tickets through the Internet need to verify their identity information through the website 12306. ?

A short message "Internet ticket purchase authentication failed" has been received, indicating that the submitted passenger information failed to pass the authentication of 12306 website and the online ticket purchase failed. It is recommended to go to the train station or the sales point to buy tickets, check your identity information, and you can buy tickets online normally next time.

After verifying the identity information of registered users and common contacts (passengers) on the website 12306.cn, there are three statuses: resident ID card (including China people's ID card, Hong Kong, Macao and Taiwan residents' residence permit and foreigners' permanent residence ID card), Hong Kong and Macao residents' travel permit to and from the mainland, and Taiwan residents' travel permit to and from the mainland "passed", "to be verified" and "failed".

Valid passport holders who can use according to regulations have four statuses: passed, please apply for inspection, pre-passed and failed.

Extended data

Go through the verification procedures, bring the original ID card, and go to the train station or ticket sales point for the staff to help verify. It only takes a few minutes. However, if the name is too long, or contains uncommon words and traditional Chinese characters, it can only be verified at the ticket window of the station.

Citizens who have registered their accounts at 12306 but failed to pass the authentication must provide the last 4 digits of their mobile phone numbers or the first 3 digits of their registered email addresses, and the common contacts (passengers) must also provide the ID numbers filled in by registered users.

If you have checked in at the window, but log in to 12306 and find that your identity information is still in the status of "to be verified", enter the "Common Contacts" option from "My 12306", click the "Edit Identity Information" button again, and click "Save" directly after jumping to the page.

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