The delivery time of Jingdong Logistics in Shanghai has been postponed many times.

The delivery time of Jingdong Logistics in Shanghai has been postponed many times.

The delivery time of Jingdong Logistics in Shanghai has been postponed several times. Recently, some users reported "JD.COM. COM draws cakes in Shanghai ",and many users also complained on social platforms that JD.COM said" he can't make other promises ". The delivery time of Jingdong Logistics in Shanghai has been postponed several times.

The delivery time of Jingdong Logistics in Shanghai has been delayed many times, citing 1 Recently, many Shanghai residents reported through platforms such as Weibo that their shopping orders in JD.COM were delayed.

According to Interface News, some orders from self-operated stores or third-party merchants in JD.COM have been delayed. A Shanghai resident told Interface News that the order he placed in his own store in JD.COM had been postponed until April 24th, while the order placed in the store of a third-party merchant showed that "due to the influence of road resources, the delivery time of your order may be delayed, please wait patiently", and no estimated delivery time was given.

An insider close to JD.COM told Interface News that before the weekend, JD.COM had been informed to get a pass, and self-operated warehousing and self-operated logistics could deliver goods to Shanghai. However, there was another notice on Saturday that the logistics pressure was great and it needed to be postponed.

It is understood that this guarantee involves self-operated businesses in non-JD.COM, and these businesses have indicated that they can deliver the goods. However, the above-mentioned insiders said that according to the logistics situation in Shanghai, the delivery time of this part of the order is also uncontrollable.

The material reserve and transportation capacity guarantee in the closed control zone have always been the focus of government work and various e-commerce platforms. The newspaper quoted an insider close to Jingdong Logistics as saying in the report that Jingdong Logistics has more than 100 warehouses in Shanghai and Kunshan, but only some of them are put into operation. The local government is actively assisting in overtime scheduling, unblocking some links and resuming trans-regional transportation of allocated materials as soon as possible.

On the aspect of transport capacity guarantee, Chen Tong, deputy mayor of Shanghai and head of the special class of living materials guarantee of the municipal leading group for epidemic prevention and control, said at the press conference on April 7 that in order to solve the problem of insufficient human transport capacity, support the supply guarantee enterprises to make overall allocation of resources nationwide, and allow the supply guarantee personnel, such as the courier brother who was blocked in the community due to non-epidemic reasons, to go out of the closed control area and return to the supply guarantee posts.

Judging from the situation reflected by some business sites of Jingdong Express in Shanghai, some business sites have been reopened under the call of rework. Several sites told the interface news that there will be a batch of express delivery from the warehouse to the business site this afternoon. Meanwhile, according to some Shanghai residents, the orders they placed in JD.COM in late March or early April have arrived. This also proves that JD.COM is gradually sorting out and completing orders in Shanghai.

However, in some business places in JD.COM, the terminal distribution capacity is still insufficient. A person in charge of the Jingdong Express business site who was reworked under the call told the interface news that there were 16 people in the original site, but only 4 people have returned to their posts at present. According to him, although the company has been counting the list that can be reworked, not all couriers can be reworked because of the different standards for couriers in each community.

"I need a negative nucleic acid result within 48 hours before I can rework here. The trip code shows green and I do antigen testing every day." The above-mentioned rework personnel said, "You can't go back to the community after coming out, you can only live on the construction site."

The staff of another business site of Shanghai Jingdong Express mentioned in the interview that the daily delivery order volume of their site is about 1500. There are 20 couriers at the original site, but the actual number of people on the job is only 10, and each person needs to deliver about 150 bills every day. "Now because of the large volume, we are also preparing to recruit some riders on a platform like Dada Express." He said.

In addition, there are still some Jingdong Express business sites in the closed control area that cannot carry out distribution work. A person in charge of the site said that it is negotiating with neighboring sites to merge the personnel of the two sites and work together.

In view of the above problems, Liu Min, deputy director of the Shanghai Municipal Commission of Commerce, also mentioned at the press conference on COVID-19 epidemic prevention and control on April 12 that riders on e-commerce platforms such as take-out are stepping up their work and increasing their capacity, but there are still many riders who can't take up their posts because of business suspension, which makes the public feel that the terminal distribution is not smooth. In this regard, she stressed that the e-commerce platform will be promoted to increase foreign aid by strengthening supply organizations and launching guarantee supply packages.

Jingdong Logistics has also introduced countermeasures. According to the newspaper, Jingdong Logistics has issued an urgent notice. On the one hand, we will recruit couriers from all over the country to support Shanghai with strong incentive policies this week. On the other hand, more than 2,500 people will be called to join the terminal distribution in Shanghai through crowdsourcing express delivery. In addition, Jingdong Logistics will also mobilize the storage capacity of the whole East China region, replace the storage capacity of Shanghai and Kunshan, and fully protect the people's livelihood in Shanghai.

The delivery time of Jingdong Logistics in Shanghai has been postponed many times and has been quoted. Recently, some users reported "JD.COM. COM Shanghai painting cake ". The so-called "painting cakes" refers to JD.COM. In the early stage, COM announced the provision of guaranteed goods for Shanghai through various marketing means, and a special live broadcast of guaranteed goods has been opened. After the user placed the order, not only did he not receive the purchased goods, but he was postponed several times.

A user who lives in Pudong District of Shanghai said that most of the goods he bought are expected to arrive on April 24th. The screenshot shows, "Your order is expected to arrive on April 24, and your order may be delayed due to changes in epidemic prevention measures."

Similarly, another user in Huangpu District of Shanghai also said, "The goods he ordered in JD.COM were still delayed the day before, and today they have directly become more than 20." However, some users said that they did not shop in JD.COM, but "my girlfriend bought it and postponed it to the 24th ..."

When talking about feelings, some users bluntly said, "It's been half a month, and it's hard to buy food. Suddenly there was a live broadcast of blood boiling, and I finally grabbed the order. As a result, logistics is delayed again and again. For example, after chasing the goddess for half a year, the goddess said that I am free at Christmas and you are crazy about fitness and shaping at home. As a result, the goddess said it was Christmas next year ... "

According to users, this situation is not a case. I found that many users are also complaining about JD.COM. COM claims that he "can't make other promises" on social platforms.

Among them, the user named "Elena White Peach Oolong Tea" said, "Because the cats at home are short of cat litter, I was very excited when I heard that jd could be delivered to the door. I bought it on the 9th and placed an order! It is said that 10 will arrive, which I think is ok. If you see meow today, put it off until the 24th.

In this regard, confirming the authenticity of relevant contents to JD.COM has not been confirmed. About JD. As for the logistics distribution of COM in Shanghai, JD.COM customer service said that the delivery was delayed than usual because the epidemic situation in Shanghai was serious and the logistics was not completely smooth.

As for the delivery time, JD.COM customer service said that the system shows the fastest time at present, because orders should be arranged according to the order of placing orders, and because Shanghai Logistics rarely delivers goods normally, there are more users who place orders in JD.COM.

The customer service also said that arranging production also needs to cooperate with local epidemic prevention measures. I didn't say I didn't send it, I did, but it's really impossible to deliver all the orders in time. The safety of people and goods should be taken into account. In this regard, JD.COM customer service said that it hopes to get the understanding of users.

It is worth mentioning that, according to previous media reports, Xu Lei, CEO of JD.COM, said in a circle of friends at 2 1:50 on April 8, 2022 that many friends in Shanghai had given him feedback before, hoping that JD.COM could support Shanghai in fighting the epidemic and alleviating the pressure of home isolation.

Xu Lei said, "We are also very anxious. Even the first-line distribution brothers in Shanghai spontaneously support the work of the community. The warehouse staff eat and live in the warehouse to avoid the spread of the epidemic. In the past two days, with the smooth flow of all links, we are ready to go and will do our best to support Shanghai. "

Xulei friends circle

Xu Lei also said that the most important thing in the supply chain is the "chain", and the stability and reliability of each link in the "chain" must be guaranteed, so as to ensure the timeliness and accuracy of supply. It is understood that those who are hungry, buy vegetables and deliver them to the express delivery are also coordinating and organizing local qualified personnel to return to work as soon as possible, and mobilizing reinforcements from other places.

It is understood that at the press conference of Shanghai epidemic prevention and control work held on April 7, Chen Tong, deputy mayor of Shanghai and head of the special class of living materials support of the municipal epidemic prevention and control leading group, once said that efforts should be made to solve the problem of insufficient human capacity.

Including: supporting the insurance and supply enterprises to co-ordinate the national resource allocation, and introducing and enriching new insurance and supply personnel; Allow security personnel such as courier brother who is blocked in the community due to non-epidemic reasons to go out of the blocked area and return to security posts; Coordinate postal express, SF Express and other logistics resources, connect with e-commerce platforms, supplement distribution forces, and complete the "last mile" distribution task of the community.

The delivery time of Jingdong Logistics in Shanghai has been delayed many times, resulting in the change from the original "April 12 delivery" to "April 24 delivery" ...

Many Shanghainese residents reported that the delivery of food and daily necessities recently purchased in JD.COM Shopping Center was delayed.

Many people are asking: What happened to JD.COM?

On April 12, an insider close to jingdong logistics revealed to reporters that jingdong logistics has more than 100 warehouses in Shanghai and kunshan, which can support the materials needed for Shanghai's anti-epidemic, but only some of them are put into operation at present. The local government is actively assisting in overtime scheduling, unblocking some links and resuming trans-regional transportation of allocated materials as soon as possible.

"For example, although there is big warehouse in Kunshan, Jiangsu Province, the highway crossing from Kunshan to Shanghai is very tight, and the quantity of goods that can be transported into Shanghai is actually limited. In terms of manpower, the courier who can walk out of the community to deliver food is less than the usual 1/3. " People familiar with the matter said.

It is worth noting that at present, JD.COM official website shows that the delivery in Shanghai has been placed, and it is expected to be delivered on April 22nd. A few days ago, JD.COM official website gave an estimated delivery time of 3-4 days.

A Jingdong logistics courier who successfully returned to work told reporters that orders have surged now, and he also lived in the site in order to send more goods. However, many distribution stations in Shanghai have not been unsealed, and Jingdong Logistics has not fully resumed timely delivery.

"Yesterday, our distribution station was finally unsealed. I have been living in the station and will be able to attend the delivery soon, but some colleagues still can't leave the community. I hope that other distribution stations can resume work as soon as possible. " On April 12, the courier of a Jingdong logistics distribution station in Yangpu District, Shanghai said.

JD.COM is recruiting more transport capacity to strengthen Shanghai. The reporter was informed that Jingdong Logistics has issued an urgent notice. On the one hand, a large incentive policy was given nationwide to recruit couriers to go to Shanghai for reinforcements this week.

On the other hand, through crowdsourcing express delivery, more than 2,500 people were called to join the terminal distribution in Shanghai; In addition, mobilize the storage capacity of the whole East China region to replace the storage capacity of Shanghai and Kunshan to fully protect the people's livelihood in Shanghai.