How to charge for 12345

The mayor’s telephone number 12345 is the government service hotline, which is free and free of charge.

12345 Government Service Convenience Hotline (referred to as 12345 hotline) refers to the special reception service established by the people's governments of various cities, consisting of telephone number 12345, mayor's mailbox, mobile phone SMS, mobile client, Weibo, WeChat, etc. The public service platform for hotline matters provides "7×24 hours" all-weather manual services. The 12345 hotline can improve the level of serving the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.

On January 6, 2021, the "Guiding Opinions of the General Office of the State Council on Further Optimizing the Local Government Service Convenience Hotline" was issued to further optimize the local government service convenience hotline and improve the level of government services for enterprises and the people.

On June 1, 2021, the Beijing 12345 minors protection hotline was officially opened, and the Shanghai 12345 minors protection hotline was opened.

Central regulations:

On May 23, 2018, the General Office of the Central Committee of the Communist Party of China and the General Office of the State Council issued the "Guiding Opinions on Further Promoting the Convenience of Approval Services". The opinion proposes the establishment of a "12345" unified government consultation, complaint and reporting platform. Taking the city divided into districts as a unit, in addition to the emergency hotlines such as 110, 120, and 119, the non-emergency government hotlines of various departments and online mailboxes and other network channels will be integrated into the 12345 unified government consultation, complaint and reporting platform for unified management.

Establish an operating mechanism of "unified reception, timely diversion, transfer according to responsibilities, time-limited completion, unified supervision, evaluation and feedback, and administrative accountability".

On January 6, 2021, the "Guiding Opinions of the General Office of the State Council on Further Optimizing the Local Government Service Convenience Hotline" was issued. The "Opinions" require that the merger of government service hotlines other than emergency hotlines such as 110, 119, 120, and 122 be accelerated. By the end of 2021, the government service hotlines established in various regions and established by relevant departments of the State Council and answered locally will be implemented. One number serves, and the hotlines after the merger of various regions are unified into the "12345 Government Service Convenience Hotline", providing "7×24 hours" all-weather manual services.

At the same time, optimize the process and resource allocation, realize the close connection between hotline acceptance and back-end processing services, ensure that the problems and reasonable demands reported by enterprises and the public are handled and handled in a timely manner, and make the government service convenience hotline faster. , more accurate distribution, more practical service, and create a "total customer service" for government services.

On June 1, 2021, the newly revised "Law of the People's Republic of China on the Protection of Minors" clearly stipulates the opening of the minors protection hotline. Article 97 mentions "People's governments at or above the county level should open a unified national minors protection hotline." The Civil Affairs Bureau and Municipal Affairs Bureau of the Social Work Committee of the Beijing Municipal Committee of the Communist Party of China and the Municipal 12345 Citizen Hotline Service Center have jointly established the 12345 Beijing Minors Protection Hotline, which will be officially opened and put into use from June 1.