What should I do if I buy fake cigarettes online?

You can make complaints and reports in the WeChat mini program "12315". The specific operation process is as follows:

Step 1: Search 12315 or the Consumer Association Complaint Platform in the WeChat mini program

Step 2: Log in to the platform. If a new user needs to register, it is very simple. Just provide your ID number and mobile phone number. After registration, you can log in with your user password; then there are two options to enter the platform, select I want Complain or I want to report, I choose to complain;

The third step: select the complaining unit, you need to know the name or social credit code of the complaining unit, select the corresponding company to complain and go to the next step;

Step 4: Fill in the consumer information;

Step 5: Fill in the business information, including basic information such as the residence of the complainant, product/service name, sales method, consumption amount, etc. Just fill it in according to the actual situation; you can add attachments at the end. If there is relevant evidence, it is best to add relevant information to support it, which will help the relevant departments understand the details and handle them as soon as possible;

Step 6 : Fill in the above information, check if there are any omissions, and submit it. After submission, your mobile phone will receive a receipt text message, and you can wait for the relevant department to process it.

As consumers, when encountering infringement issues, we must have the awareness to take up legal weapons to defend our rights. We believe that the country is our strong backing.