How do businesses reply to bad reviews?

1. I didn't eat well all night after receiving your bad review.

2. Seeing the bad review you left, my sad mood made me lose control and lose my temper with my daughter.

I can't imagine how my store will face other customers tomorrow after seeing the bad reviews you left.

Anyway, it's our fault. Can you give me another chance? Because we sincerely serve you. What can I do if it calms you down? Whether you will come shopping again or not, we are still waiting for the day when you forgive us.

I compensate you for your time loss. Can I get your understanding?

6. I will waive your courier fee next time. Can you rebuild your trust in our store?