Speech communication skills of customer service in Pinduoduo

Pinduoduo customer service communication skills include: pre-sales customer service, customer service reminder, reminding customers of price concessions, emphasizing that customers can deliver goods as soon as possible, and emphasizing after-sales guarantee.

1, pre-sales customer service

Typing is fast and people are friendly. Careful, patient and responsible. Good at speaking and expressing. Familiar with various attributes of products. Enthusiastic, able to tap more needs from user conversations and actively recommend products.

2. Customer service reminder

If the sales of the goods seen by customers are high, customer service can use hunger marketing to remind customers of insufficient inventory, which can stimulate customer service's desire to buy.

3. Prompt customers for price concessions.

Most users buy goods in Pinduoduo because Pinduoduo is more affordable, so the customer service staff should seize this point, skillfully use the store's preferential activities to attract customers, analyze the benefits of goods for users, and also encourage customers to place orders faster.

Emphasize to customers that they can deliver the goods as soon as possible.

Every customer must hope to receive the goods as soon as possible after placing an order. Customer service can use the delivery speed to attract some consumers when urging orders, and it can also effectively shorten the time for customers to regret the refund.

5. Emphasize after-sales guarantee to customers.

In the case that the buyer fails to pay after placing the order, the customer service should emphasize the after-sales guarantee of the store to the customer, such as 7-day unreasonable return, return package, quick refund, etc., in order to relieve the worries of the customer after placing the order.