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Shaanxi ETC customer service hotline
On March 30th, 2023, Shaanxi ETC customer service hotline (029-96 166) was merged into Shaanxi traffic service hotline (029- 12 122), and ETC consultation and information were accepted through 12 122 hotline.
After the change, Shaanxi traffic service hotline 12 122 will carry out business according to the principle of "unified acceptance, classified transfer, timely tracking, reply feedback, spot check and return visit", set up 7*24-hour manual seating and automatic voice service, accept calls from ETC information consultation, complaints and suggestions, form work orders for calls that cannot be answered immediately, and transfer them to second-line customer service according to responsibilities. Feedback the processing results to users in the form of short messages or telephone calls at the first time, so as to make users' needs faster, more realistic and better, and comprehensively improve the user experience and satisfaction of Shaanxi ETC!
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